Is it normal for a brand new GPU to be open both box and card wrapper?

RetrogamerX · 11 Oct 2012 at 18:04

I just got mine today after 2 days of waiting which I should've had yesterday....long story I'll just say don't use DPD. Their awful!

funny thing is when I was at the door waiting for my delivery the driver got out (he was on the other side of the van) and he closed the door already I heard a big crash....??? when he got to the door I said was that my box you dropped, he said no....oh well...If it's broke I'll just send it back.

Anyways, Overclockers is great. Never had problems with ocuk and friends have said the same, but is it normal for the GPU to be open? The box and the wrapper the GPU were in was unsealed? Sorry, but my GPU I just bought should be brand new, not open both box and card wrapper?

I've never had a bad time of internet buying then this one.

Rusty0611 · 11 Oct 2012 at 18:14

Post in Customer Services.

Rik1254 · 11 Oct 2012 at 18:25

Is it sapphire?
Been a few cases where some of the sapphire cards have been pre-opened and the contents altered for the EU market.

Pretty sure the latest thread was about a 7970.

RetrogamerX · 11 Oct 2012 at 18:39

Rusty0611 said:
Post in Customer Services.

I did post in the Customer Services forums. 5UB knows all about it. Was just wondering if having a open gpu box and wrapper normal.

The card was a msi 7950tfiii.

Rusty0611 · 11 Oct 2012 at 18:40

There's been a few instances on here which people have posted off so it definitely isn't unheard of.

Hybridtheory · 11 Oct 2012 at 19:21

I bought 2x Msi 7950TF3's at the same time from OCuk, both box's and all contents were sealed

RetrogamerX · 11 Oct 2012 at 19:27

Hybridtheory said:
I bought 2x Msi 7950TF3's at the same time from OCuk, both box's and all contents were sealed

Then why was mine open?

Surveyor · 11 Oct 2012 at 19:42

RetrogamerX said:
Then why was mine open?

I'm sure 5UB will deal with your enquiry.

It's not possible for us to know why yours wasn't sealed.

RetrogamerX · 11 Oct 2012 at 19:48

5UB just said mine will be fine? I said ok...I have a warranty. If it doesn't work I'll just return. I might have to wait a week or so though to see, as I have no idea how to install a PSU. My friend is doing it for me. I guess I'll have to wait.

fiveub · 11 Oct 2012 at 21:28

MSI do not have any wrapper on their products.

Your product will be fine.

Nickolp1974 · 11 Oct 2012 at 21:44

RetrogamerX said:
5UB just said mine will be fine? I said ok...I have a warranty. If it doesn't work I'll just return. I might have to wait a week or so though to see, as I have no idea how to install a PSU. My friend is doing it for me. I guess I'll have to wait.

Why not do the psu yourself, familerising with your products is thebest way to learn and solve problems.
24 pin goes in erm 24 pin
Pci-e cables go to gfx
Cable marked cpu goes to cpu slot and so on, read your mobo manual. You cannot go wrong even without manual, comon sense all the way.

RetrogamerX · 11 Oct 2012 at 21:44

5UB said:
MSI do not have any wrapper on their products.

Your product will be fine.

Yes they do, The plastic wrapper that the gpu is in.

Nickolp1974 said:
Why not do the psu yourself, familerising with your products is thebest way to learn and solve problems.
24 pin goes in erm 24 pin
Pci-e cables go to gfx
Cable marked cpu goes to cpu slot and so on, read your mobo manual. You cannot go wrong even without manual, comon sense all the way.

I might give it a try if he doesn't do it this coming week.

tommybhoy · 11 Oct 2012 at 22:13

If you wait and it's faulty...

... you'll only be waiting longer.

RetrogamerX said:
I might give it a try if he doesn't do it this coming week.

You must have a moby that can take pics?

Take a pic of each cable plugged in before you unplug it and then hold it next to where it goes and take another pic, remove the 4 screws holding the psu, reverse process using your phone if you get stuck-not that you should as you can't plug anything into the wrong power point.

You won't learn if you don't try.

Hybridtheory · 12 Oct 2012 at 00:09

RetrogamerX said:
Yes they do, The plastic wrapper that the gpu is in.

Yeah my two 7950's came in a plastic wrapper in the box :confused:

RetrogamerX · 12 Oct 2012 at 04:56

tommybhoy said:
If you wait and it's faulty...

... you'll only be waiting longer.

You must have a moby that can take pics?

Take a pic of each cable plugged in before you unplug it and then hold it next to where it goes and take another pic, remove the 4 screws holding the psu, reverse process using your phone if you get stuck-not that you should as you can't plug anything into the wrong power point.

You won't learn if you don't try.

Wow tommy...that's a great idea. I never thought of that. Thanks you very much mate

fiveub · 12 Oct 2012 at 06:54

Sorry I should have been more clear.

I mean plastic wrapper on the product box itself. The products in the box should be in anti static bags.

HaloUK · 12 Oct 2012 at 09:21

Ok while we are moaning about packaging, im not too chuffed! My mate purchased all my bits for my new build and OCUK sent my £500 GPU, 16gb memory and HDD in a damn plastic bag. My GPU box had crumpled corners. Not very impressed when I found out I can tell you. Everything seemed to be working but you dont expect to have around £700's worth of stuff sent in a plastic bag. I work sat in front of a big window and I see how the couriers treat out goods... scary!!!

HaloUK · 12 Oct 2012 at 09:23

5UB said:
Sorry I should have been more clear.

I mean plastic wrapper on the product box itself. The products in the box should be in anti static bags.

I knew what u meant 5UB!

Gregster · 12 Oct 2012 at 09:25

I bought hundreds of pounds of tech porn from OcUK and it has always been inside a cardboard box with the empty spaces filled with those green air filled bags. Excellent packaging for me.

varkanoid · 12 Oct 2012 at 10:55

yeah must admit sometimes the package is OTT. It comes in a massive box my wife thinks I've spent a fortune then when I show here its a small box about 5" square containing a £5.99 CPU cooler.

Not always like that but sometimes.