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Is there a compatibilty problem with the ATI 4850 and Furmark?
- Thread starter Plec
- Start date
I think it’s down to the discretion of the e-tailer although if you receive a second duff card I suspect they would look at your situation sympathetically. (But a lot of these cards have been sold and and it's only a small percentage that have issues so hopefully your replacement will be ok.)
Oddly enough' a few years ago I received 3 faulty XFX’s (a known heat problem) and after the third I requested/demanded a replacement brand and the e-tailer obliged.
That's not an uncommon quirk of this particular fault - odd i know.
It has all the hallmarks of being the same problem - it freezes in certain games (banding) and consistently crashes in Furmark (which by itself would not be enough.).
I would enclose a detailed letter when you return the card - pinpointing the games that it consistently crashes with and of course the Furmark test.
Have you tested it on Crysis as this is a game that OcUK loop as one of their tests? It should freeze when running this game (approx within 5 - 30 minutes of playing) as this is another consistent theme and one that OCuK would pick up quickly when testing.
Yes, there was an issue with Furmark and some 48xx cards but the problems highlighted in this thread are 'error specific' to the XFX 4850 xxx edition (or at least they were until i read GEDpc reply) - plus the card had to display similar crashes/freezes in games to fulfill the fault criteria and warrant an rma.
EDIT: GEDpc are you getting the banding when the games crash/freeze?
EDIT: GEDpc are you getting the banding when the games crash/freeze?
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Watching your youtube footage your screen crash is atypical of the type of crash that myself and other ppl experienced with a faulty xxx.
Did you try Crysis?
The Crysis test would be a good test as OcUK use that as part if their testing.
It fits all the criteria other than Furmark but as mmj_uk has noted this may have been rectified and may not be a consistent error anymore - time will tell on that one.
As you have no other computer to test it in you really are limited in options. Personally, i would risk the p&p/testing as your description sounds like it is the same fault all be it in a 'slightly' different guise - and if by some minor miracle it's not it would probably be worth the small outlay just so it rules it out.
Drop OcUK a web note explaining your problem and suggest that you feel that it’s a known problem despite the lack of a Furmark error. It has all the major elements of the problem - freezing/banding consistently in certain games but not in others etc... And if Crysis crashes consistently you can be 'fairly' confident that it will replicate the same problem on the OcUK bench tests usng the same game.
Good luck with it - let me know what you decide/get on.
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This is a common theme - it's exactly why i was initially confused when i started this thread, months ago.
The only consistent error that you're not getting is Furmark - but as already stated - this could be something that has been rectified via ATi drivers. (It may have been coincidence that it caused the same crash - time will tell on this one.)
The banding you describe/show coupled with the games tested - does seem to indicate that it's the same problem, given that it's the same card and edition.
Personally, i would send it back.
Did you try the Batman game as that seemed to be the most affected by the problem - certainly the speed in which it crashed?
When i had my xxx card i was using xp 32 bit and it replicated the same error - but there is probably an element of truth in what you say with regards to the card not getting fully stressed in your parents system.
Can i just confirm what your temps are under load? This problem isn't a heat related issue and if your temps are well within tolerance under load i would, personally, still be inclined to rma regardless of your parents’ results.
EDIT: You could try your parents card in your system to see if it replicates the same error - if it doesn't you would have more than enough evidence for an rma.
When i had my xxx card i was using xp 32 bit and it replicated the same error - but there is probably an element of truth in what you say with regards to the card not getting fully stressed in your parents system.
Can i just confirm what your temps are under load? This problem isn't a heat related issue and if your temps are well within tolerance under load i would, personally, still be inclined to rma regardless of your parents’ results.
EDIT: You could try your parents card in your system to see if it replicates the same error - if it doesn't you would have more than enough evidence for an rma.
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That would seem the most logical and sensible next step considering the fault and your troubleshooting efforts to date.
Good luck - let me know how you get on.
If you like the card (in principle/spec) you could request that the e-tailer tests the next replacement before sending it out. It's not normal practice but as you have received 2 faulty cards, to date, it's something that, i'm sure, they would entertain if you asked.
If not i recommend that you exchange/upgrade to the cheapest 4870- link or if you can stetch a 4890 - link - as they're extremely good value.
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If it still looks, feels and reacts like a gfx problem after all your troubleshooting - the probablilty is that it is. Nothing is guaranteed, of course, with lack of other components to test but you should be able to rma your card with relative confidence given the similarities to this thread.
I think you just need to get it posted off - if it's found faulty the e-tailer will cover your p&p (if you request it and supply a receipt of postage) and hopefully you'll have your replacement by the end of the week/early next.
If by some minor miracle it's not found to be faulty at least you can rule it out - but the odds are heavily stacked against this outcome.
Good - let me know how you get on.
Did you decide on a like for like exchange, different flavour or an upgrade as a replacement?
How much did you originally pay for the 4850 as you can pick up a 4890 for ~£120.
Ati drivers are fine in a 64bit environment - your problems were/are hardware related. Having said that if you're more comfortable with Nvidia then choose the 260 - but be aware the 4890 would have significant gains over the 260 for a similar price.
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Ah, fair enough - your needs are quite specific and you will certainly know far more than me when it comes to your software's hardware requirements.
With the above in mind you may find this thread of interest - link.
Impressive models/artwork - i would have no idea where to begin - i use my computer for far more mundane work/tasks. I'm usless at art and suspect a computer would only exacerbate my lack of ability.
With the above in mind you may find this thread of interest - link.
Impressive models/artwork - i would have no idea where to begin - i use my computer for far more mundane work/tasks. I'm usless at art and suspect a computer would only exacerbate my lack of ability.
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It's more likely that it's just not been logged in - i.e. it's on the premises but not scanned into their system, once it is it will then be processed and queud up for testing.
Once logged in the process should only take 24/48hrs - as once it's on the test bench, hopefully, they'll identify the problem very quicky and sort you out with a replacement.
You can follow its progress via your account login.
Once logged in the process should only take 24/48hrs - as once it's on the test bench, hopefully, they'll identify the problem very quicky and sort you out with a replacement.
You can follow its progress via your account login.
Has the company you used, to send the card back 'next day delivery' (NDD), confirmed that the package has been delivered?
When i used Royal Mail's NDD i was able to input a tracking code into their website and confirm if the package had been delivered and signed for by the addressee.
Does the delivery service you use have the same facility?
it is royal mail next day delivery but I dont know the code. sent it off from work. Overclockers still say they havent recieved it and its been a full week now.
If you know the date and 'approximate time' that you posted the card the Post Office, that you used, may be able to give you the code from their records. You may have to go in, in person with ID to get the info.
Do you mean you put it through work post - as in - the office junior went out to your local PO and posted it? If so then they should have a record of it - hopefully.
You will obviously need some proof of postage to make your claim if it has gone misssing :/ Even if you haven't got the receipt if you have the time/date of postage and 'work ID' that should be enough to get the PO to track the package. Or at least tell you if it's failed to be delivered etc...
Good luck.
If the card replicated the same banding/freezing in a different computer - then it's no wonder you're confused as that is usually the proof that you need for an rma.
For now lets assume that your card is ok, what is your complete spec?
It maybe that you have another underlying problem - but it still wouldn't explain the fact that it replicated the same problem in another computer (unless patches/drivers were an issue)
Additional: Have you downloaded all the latest patches for the games and latest gfx drivers?
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I just checked with royal mail next day delivery and apparently my package got to overclockers on the 29th and they are still saying they havent recieved it
Post the above info in the Customer service forums - link - along with your rma and order number - it may be that that it's got mislaid. Once they find it i'm sure they will give it priority...
Additional: Did you write the RMA number on the outside of the package?
Let me know how you get on - good luck.
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