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Is this a fair replacement?

Van Diemen said:
Sent them an email explaining that the 570s' lack of memory and out of the box clocks made it in my opinion not a suitable replacement. I requested if it's possible for them to send me the same card as I was using this card in SLi. My SLi setup is essentially useless now.

I got response very quickly, Someone will look in to it & contact me tomorrow.

And for all those who are wondering, the card was not bought @ the cheap price. it was more like double the cheap price.
Card number 2 was bought @ the cheap price.

The plan was to make this setup last
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Post again when they reply, I would be interested to hear what they say
 
john_x3 said:
It isn't a case of the "graphics card market" - If the card failed within 6 months he would be entitled to reject it under the sales of goods act.
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That's why I am sending my 6970 back to MSI in Holland and not OCUK.

OCUK seem to have added a few of their own terms I wasn't happy about.

But yes, I don't want my card repaired I want it replaced. MSI have been really good about accepting that :)
 
tommybhoy said:
I'm only being realistic in what I have said in my posts, in regards to the presumption that it was indeed bought for less than £250.

Gigabyte will indeed know how much was paid for the card due to requiring the original invoice to deal with the rma process(whether the op want's to divulge this information or not;)).

In which case if indeed it's one of the 'cheap' ones, he's better taking the replacement.

No matter what we all say or think what the card should be replaced with, it's entirely at the discretion of Gigabyte to hand out a card of greater value, which I doubt they will, again this is in regards to being a 'cheap' one.

There is no harm in trying though, just remember to be very polite as you'll get nowhere being arrogant or demanding with them.
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I agree. And TBH Gigabyte probably thought they were doing him a favour.

It's a newer card that is cooler and quieter and uses less power. I mean essentially the 570 was the replacement for the 480.

Trying to demand a 580 is silly. I think they refer to it as "like for like".

The 570 performance wise is pretty much the same as the 480.

Mind you, I do see the points about the vram and so on but at least you got something back.
 
Quick update guys.

Sent Gigabyte an email outlining my concerns with regards to the RMA replacement.
Was told they will see what they can do & asked me to send the GTX570 back.

Card went back the very same day & was received by Gigabyte on the next day, then nothing from Gigabyte for nearly a week.

A quick enquiry revealed that all RMA approvals come for HQ in Taiwan, they were waiting for a response from Taiwan. But I will have to wait as they will be off for the coming week due to Chinese new year.

Finally yesterday somebody got back to me, I have been offered a GV-N580UD-15I as a replacement. So I should have a GTX580 arriving in a few days.
 
Van Diemen said:
Quick update guys.

Sent Gigabyte an email outlining my concerns with regards to the RMA replacement.
Was told they will see what they can do & asked me to send the GTX570 back.

Card went back the very same day & was received by Gigabyte on the next day, then nothing from Gigabyte for nearly a week.

A quick enquiry revealed that all RMA approvals come for HQ in Taiwan, they were waiting for a response from Taiwan. But I will have to wait as they will be off for the coming week due to Chinese new year.

Finally yesterday somebody got back to me, I have been offered a GV-N580UD-15I as a replacement. So I should have a GTX580 arriving in a few days.
Click to expand...

Excellent!
 
Van Diemen said:
Quick update guys.

Sent Gigabyte an email outlining my concerns with regards to the RMA replacement.
Was told they will see what they can do & asked me to send the GTX570 back.

Card went back the very same day & was received by Gigabyte on the next day, then nothing from Gigabyte for nearly a week.

A quick enquiry revealed that all RMA approvals come for HQ in Taiwan, they were waiting for a response from Taiwan. But I will have to wait as they will be off for the coming week due to Chinese new year.

Finally yesterday somebody got back to me, I have been offered a GV-N580UD-15I as a replacement. So I should have a GTX580 arriving in a few days.
Click to expand...

Just go's to show, enjoy.
 
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