Is this allowed?

mrbios said:
Even if they had already taken the money from my account? It's no doubt been refunded by if it is just like on the highstreet then once the other party has the money surely its yours?
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It's not like the highstreet though, because distance selling rules are totally different and you aren't there in person.

There are plenty of systems where they debit your account and it might be out of stock. I've had it happen to me before, then its a case of either getting something else instead, or a refund.
 
Slinwagh said:
There is a legal term for what I am going to say but basically if you know the price is too good to be true then it does not have to be honoured.
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So riddle me this, when I worked in retail as a summer uni job, they told me not to mess up pricing as the customer can legally buy it at that price.

EDIT: nm Nexus just answered my question
 
mcast123 said:
So riddle me this, when I worked in retail as a summer uni job, they told me not to mess up pricing as the customer can legally buy it at that price.

EDIT: nm Nexus just answered my question
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Not to put too fine a point on it the people you worked for didn't know the law then. It may be company policy and good PR to sell at whatever price you label goods at but there is no obligation to do so. The price you label an item is more or less just an indication, it is an invitation to treat so the customer can then choose to take up at the counter and offer to pay for (this is the point where an offer is created) because you've got defined terms and consensus in idem (a meeting of minds roughly translated). For a valid contract you need 3 basic elements: an offer (the customer taking the product to the counter in this example), acceptance of the offer (the cashier taking the money) and consensus in idem (both parties believing/knowing that they are agreed over the items and terms). See Fisher v Bell 1961 and Pharmaceutical Soc. of GB v Boots Cash Chemists 1953 for the classic examples of invitation to treat.

Technically at the point where you see an item priced in a store it is simply an invitation to treat so if you really want you could go up and haggle with the shopkeeper about the price. I don't fancy your chances in most large shops but there is nothing to stop you doing so and creating an offer on your own terms rather than the indicated ones that the pricing stickers show.
 
mrbios said:
How long ago was that?
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I'd be interested in this as well, with references or citations to back it up please.

//edit and sorry mrbios, to answer your initial question I think you are straight out of luck, they are under no obligation to sell it to you whatsoever, it might make a difference if they've taken any money but consensus in idem would be difficult to prove here.
 
Zefan said:
It's the same on the highstreet :p

:Edit: If you're upset then vote with your wallet and never buy from them again, I wish more people would do that than continue to buy from places despite receiving poor service.
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*bites tongue*

edit: no sod it, I'll say what I was going to say.

If I did that with a lot of etailers I probably wouldn't be shopping online at all. I've had some very bad experiences even with OcUK in the past, however on the whole they've been very good and very reliable which is why I still continue to use them to this date and still recommend OcUK to friends and even in work. Just use your head, you can usually tell when something has gone terribly bad whether it's just the company being ridiculous/terrible or something out of their control or genuinely unexpected has happened.

If you've shopped with somebody 3 times and you've had 3 crap experiences in a row then fair enough, but if it's a company you've used for years and you suddenly have had one bad experience... You shouldn't let that stop you from using their otherwise very good service :)

Like I said, common sense should prevail in these matters.
 
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If a company continues to mis-price items and not honour them then fine - vote with your feet and never buy from them again.
However all companies make mistakes as the prices will be entered by a human - humans make mistakes, simple as that.
There are bargains to be had online and if you see something that is at a silly low price then go for it - the worst that can happen is your oder is cancelled, the best you get it at that price.

There was a certain, well known DVD/Book retailer who put the Matrix Trilogy on Bluray up for £14.99.
This was pulled about 5 hours later.
However it is still listed as a placed order in my account.
Now as the item isn't released until November I don't know what will happen, however my order has been in place at £14.99 for a month now so maybe I'll luck out.

There is no point getting angry - imagine if you placed something on EBay for example at £10 and you meant to put it at £100.
Imagine if you were forced to accept the price you'd put - you wouldn't be happy.
 
mrbios said:
I placed an order with a company a few days ago, now today at 17:01 Ive received an email saying my order has been canceled

Are they allowed to just cancel an order without even giving a reason or explaining why its been canceled?

The particular order is a ridiculously good price which could be a mispricing, but if this is the case then as i understand it they have to sell it to me at the price i purchased it correct?
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once again, your sig cracks me up everytime i see it.

A* - how much for your sig? and will you honor the price?
 
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