Is this new in RMA ( Cut Cord process)

Is it more environmentally friendly to just destroy the broken product instead of trying to fix it ? Seems like an awful waste of plastic in a time where we should really be conserving our plastic usage
 
Minusorange said:
Is it more environmentally friendly to just destroy the broken product instead of trying to fix it ? Seems like an awful waste of plastic in a time where we should really be conserving our plastic usage
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Do you want to buy a grotty second hand mouse that's been fixed? It just isn't commercially viable.
 
Minusorange said:
Why can't they fix it and send it back to the original owner, isn't that whole point of sending a product back for repair ?
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Probably because it's cheaper to send a new one rather than have a technician diagnose and replace the internals, not to mention the customer having to wait weeks for the repair. RMA doesn't necessarily mean repair, it's just a return.
 
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Longbow said:
Probably because it's cheaper to send a new one rather than have a technician diagnose and replace the internals, not to mention the customer having to wait weeks for the repair. RMA doesn't necessarily mean repair, it's just a return.
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Maybe it's just me but if I send something back I expect a repair, then a replacement if repair can't be done, I also accept it will take time to complete this process
 
Minusorange said:
Maybe it's just me but if I send something back I expect a repair, then a replacement if repair can't be done, I also accept it will take time to complete this process
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Fair enough, but a company isn't going to do something because you expect them to do it.

They have a few obligations to fill: the legal contract regarding returns and refunds, keeping the customer happy, and keeping costs down.

In order to repair these, you need:
  • A bunch of technicians to diagnose and repair. Management and admins too.
  • Infrastructure, tracking systems etc to deal with incoming and outgoing packages.
  • All the parts need to be there to full-fill the repairs. More inventory tracking.
  • A warehouse or office for all the above.
And you need that in every country you sell to, otherwise use international shipping if that's possible.

If there's a slow down on incoming repairs, too bad, that's overhead your company just has to suck up and pay for. If there are too incoming repairs your customers get angry at the wait, and start bad mouthing you on a computer forum.

Or... you could just ship a new mouse because it's made in a China and costs a fraction of the actual retail price. End result is the customer is happy, because I think most people would be happier with a new product, and the costs have been kept low.

If this was a laptop or something else of value, the margins would be different, but for a mouse it just isn't worth fixing.
 
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logitech were doing it even like back in 2008 or earlier.

I didn't have a spare mouse to use whilst I waited for the post one time, so I just photoshopped the damage they asked for lol...

the mouse was faulty though double click bug.

amazon used to do the same thing pretty much on returns too, if it was only a cheap item they would tell you to just keep it
 
~Divine~Wind~ said:
Aye logitech have been doing this for a long time.
Had great fun demolishing mice haha
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Aye

IIRC they used to just ask you to send back something like the usb receiver for the wireless mice, or a picture of the cable cut, but people abused the process so they require more now I believe.
 
watercooledman said:
Shows the mark up they make on them
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It's more that it's cheaper for them than dealing with a return and then destroying the item themselves and disposing off the waste.

It will be extremely rare that companies actually fix things like mice as the cost to do so is usually more than the manufacturing cost of a replacement, and they always allow for a certain percentage of items to fail under warranty and require replacement so it doesn't matter to them if it's returned or destroyed by the user, except that it's marginally cheaper for them to not have to handle the returned item and dispose of it.
 
Werewolf said:
It's more that it's cheaper for them than dealing with a return and then destroying the item themselves and disposing off the waste.

It will be extremely rare that companies actually fix things like mice as the cost to do so is usually more than the manufacturing cost of a replacement, and they always allow for a certain percentage of items to fail under warranty and require replacement so it doesn't matter to them if it's returned or destroyed by the user, except that it's marginally cheaper for them to not have to handle the returned item and dispose of it.
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its not worth them going through the RMA and paying someone to fix something so cheap, 100% i get it.
i think its the correct way to do it, as long as the end user recycles is properly.
 
Minusorange said:
Maybe it's just me but if I send something back I expect a repair, then a replacement if repair can't be done, I also accept it will take time to complete this process
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At our company we will usually tell the customer to WEEE the goods rather than ship them back if we are confident it's a hardware fault. By the time you factor in
- shipping
- lab time
- replacement product (almost always needed for a hardware fault for us)
- mucking about with customs (thanks Brexit)
- actually managing the receipt and storage of the faulty goods

It's just waaaay cheaper and easier to tell them to bin it and ship a new one.
 
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