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Is this normal for a brand new cpu

flexo786

flexo786

flexo786

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Joined
9 May 2007
Posts
1,100
Hi, a friend of mine has just purchased a new cpu and when he opened it, it looks like the cpu has either been glued to the case or something has caused it to stick. When he has removed it from the case some plastic got stuck on the cpu and some residue. Just wanting to know if this is normal or not and if it is how to clean the cpu thanks.
Will add pictures to
 
Can't say i have experienced that. all my new cpu's have had nice clean lids. Cleaning wise i use 97% isopropal alcohol and a lint free cloth.
 
That doesn't look right to me. Personally I'd send it back. It actually looks used, but it could just be an effect of the packaging. Either way, it will need cleaning properly before spreading thermal paste. I'd send it back if it was advertised as new.
 
Tom B said:
That doesn't look right to me. Personally I'd send it back. It actually looks used, but it could just be an effect of the packaging. Either way, it will need cleaning properly before spreading thermal paste. I'd send it back if it was advertised as new.
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yh looks like it needs to be returned. first time experiencing this issue as the cpu was brand new sealed so cant be used. looks like the plastic has somehow stuck to the cpu.
 
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Just return that. That is not right. It looks like someone has deliberately glued it into the packaging.

Did your friend actually try to buy an LGA 1366 Xeon E5504 (that dates back to 2008/9), as that's what it says on the CPU in the two pics where he's scraped the residue off. Someone's probably glued it into the packet to obscure the text on the CPU heatspreader!
 
Did not even notice it was a xenon chip. Purchased it from amazon he said and it was meant to be an i7 6950x so don't know what happened. Anyway after he spoke to amazon they told him to return it anyway.
 
Very much looks like someone is having you on. Sorry, defiantly been used and cleaned very poorly and not an i7. Amazon have been in the news recently due to a few people getting Intel chips sold as Reizen!!?(don’t know how to spell)
 
How much did he pay for the i7-6950x? If it was stupidly cheap then he should have known it was a con. But if this is a fulfilled by Amazon deal and he paid close to full price he certainly has been done. Amazon must be losing millions with these cons, surely they should have some people at hand that have enough intelligence to know that a returned product isn't the one that was sent...
 
Amazon are in some trouble over this. Their returns are all over the place. Basically anything that isn't small scale is a nightmare. Return and buy somewhere else.
 
Thankfully I have never been caught out by this scam, but it seems that people are buying the most expensive CPUs, putting an old crapper in the box and then returning to Amazon for a full refund. Until Amazon hire properly educated staff who know what the original items are supposed to look like they will always be susceptible to crimes like this. They are a very trusting company, and that's putting it mildly. It sucks, because no doubt the thieves and cons will ruin their amazing returns policy for the rest of us.
 
ZXSpectrum said:
How much did he pay for the i7-6950x? If it was stupidly cheap then he should have known it was a con. But if this is a fulfilled by Amazon deal and he paid close to full price he certainly has been done. Amazon must be losing millions with these cons, surely they should have some people at hand that have enough intelligence to know that a returned product isn't the one that was sent...
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Don't think Amazon lose a penny. They are simply shipping the product and handling the customer service. It's the reseller who will lose out.

Unfortunately what happens for people who don't know how amazon works, a reseller simply undercuts amazon by a penny and then they become the default seller on the page.

For example, the default seller for the 6950X right now on Amazon is Foxtec Corp. with zero feedback and apparently 10 x 6950X in stock. For a few quid more you can buy from Amazon directly instead.
 
muon said:
Don't think Amazon lose a penny. They are simply shipping the product and handling the customer service. It's the reseller who will lose out.

Unfortunately what happens for people who don't know how amazon works, a reseller simply undercuts amazon by a penny and then they become the default seller on the page.

For example, the default seller for the 6950X right now on Amazon is Foxtec Corp. with zero feedback and apparently 10 x 6950X in stock. For a few quid more you can buy from Amazon directly instead.
Click to expand...

But surely as Amazon are despatching the item then they are the ones that are not checking returns correctly and hence these cpus are going back into their stock and then people are receiving the fakes? I don't believe Amazon have a specific pool of components for all their traders it all just goes from the same pool. So if Amazon are shipping stuff out, allowing people to RMA goods but not check that they are not what were sent then they will be the ones that lose money in the end.. :confused:
 
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