IT Drones full of it.

badcompany

badcompany

badcompany

Soldato
Joined
12 May 2004
Posts
7,018
Location
England
At work I am in a non IT role officially but tend to sort out my departments issues I have studied HNC software engineering HNC and have messed around with PC windows/linux etc for over a decade.

This week we had some new workstations installed which I sorted out (hardware wise) the win7 installations done down at the IT Dept and i installed the new app off the company network and it didn't work. I knew what the problem was and I could have fixed it if I had admin rights but the IT drone was called up and I explained what I believed to be the problem.

He ignored my advice and spent the next 6 hours dicking about unpluging devices swapping cables etc until finally he done what I suggested, it worked.

It drives me crazy that the buffons don't listen is it purely that they don't want to accept that somebody outside the IT dept actually knows what he is doing or is this guy just a dick?


Do you have these self righteous so called experts were you work or are you one of them?


Grrr annoying
 
No, users often have a hell of a lot more knowledge than I do on the programs they use so I tend to take advice from them a lot of the time, even with using office applications!

He's a nob.
 
users who "know what they are doing" cause some of the biggest and most fatal failures in the systems I have worked on

the guy who was sent to fix it was probably some 1st line kid who is trying to learn and you acted like mr know it all from the sound of it ;)
 
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Our I.T. guy often asks me questions about some problems, he is better at certain things, but in my travels I have come across a few things he isn't sure about.

I am covering the IT dept while he goes on a 2 month Sabbatical starting next month, not looking forward to it though...
 
He's a nob but some IT monkeys get very possessive about their territory and some of them have to justify their existence by doing things like this. So you have more company time and money being wasted. What if your update had caused problems, they do after all know more than you don't they?

Now that you have crossed the demarcation your cards are marked. :D
 
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Users thinking they can fix things cause WAY more issues than they ever solve.

HOWEVER, an intelligent IT bod will talk to the users to get an idea of how they use a particular system and takes anything they say on board if it seems reasonable.

As with every thread along these lines, there is clearly hyperbole in your assessment of the situation (6 hours? Yeah right...) and given the attitude of your post, you were probably a complete tuesday to the guy.
 
badcompany said:
Do you have these self righteous so called experts were you work or are you one of them?
Click to expand...
I am an IT drone, and I don't even listen to myself, much less other people.

Joking aside, I like allowing the users to try their fix first. If it works, they go away feeling great about themselves, and if it doesn't, I get to gloat. Best of both worlds :)
 
Sounds like the guy is a gimp!

I listen to the users (although not many of them know what they are doing) if they can tell me what is required I will fix it.

However there is a reason why standard users do not have full admin rights, YOU may know what you are doing but the the fools in the next office will be downloading viruses and Limewire in no time.
 
Why did you go over his head to someone higher up in IT? Presumably other people in the company know that you have a clue so they could just tell him to try what you say.
 
This is where a decent helpdesk ticketing system, along with customer surveys once the ticket is closed comes in handy.

That way, you can give you feedback on the particular issue and his manager would be able to review the case, along with your summary of the issue.

We break our feedback down into categories, one of which is the representatives knowledge of the particular issue, if you rated him, say 2/10 for this particular case that would be flagged with his manager for follow-up.

Unfortunately most organisations dont have a decent, transparent support framework in place which ultimately leads to frustrated users dealing with a less that ideal support framework.
 
Having worked on a helpdesk job it is also very very annoying when someone tells you what the problem is and how to sort it, as they clearly know a lot more than you. Only for it not to be the problem they have told you, and have no idea how the system is ran and they only have knowledge from their own system.

With that many happening it is very easy to blindy ignore the ones who are knowledgable and carry on your ways to sorting out the problem your own way.
 
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