IT Support People

I work for a software development company (games).

There's two of us supporting about 120 users.

Get half a dozen calls a day roughly.

Totally bored of support after about 5 years.
 
oddjob62 said:
Ahh well thankfully deal with servers and network... i only rarely have to get involved with end users :)
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I find that servers don't talk much and it gets a bit dull talking to Windows 2003/08 (or Linux or OS X Server) at least people talk to you.

mrk said:
I don't intend to continue in support beyond my late 20s though, want to expand my hobby and make something out of it :)
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That's a big mistake, in my opinion . A hobby should be something you enjoy and do in your spare time. Working in computers may kill your enjoyment of them very quickly. It did for me and lead to a switch from Windows to Apple (although I have always had a bit of a soft sport for Apple after owning a LC way back when...) at home because the last thing I wanted to do was support computers at home. The same reason I stopped gaming on my PC too.

Saying that if I had a job working in the mountains I'd probably never get sick of it. Maybe...
 
75 users, 4 servers

Just me, and the outsourced IT company that send an email when the backup fails.

I don't have the luxury of a workspace or a room, just a desk... in the main office. Oh how I long for a locked door so they actually have to use the call logging system. And for room to actually work on setting up site networks before hand, in one go.


and i despise the:

"Hi Rob, got a min?"

"Not really"

"Ok just when you get a sec"


12-14 times a day, everyday :rolleyes:


And I don't get OT! Did a 10 hour rewire on saturday and I get the response "just add it to your holidays" :rolleyes:





Gonna be some changes at my review me thinks :mad: :p
 
I do application support but I don't really know how many users there are as we don't really deal with the users directly rather we deal with the in house support teams at the clients who escalate stuff they can't handle themselves. Sometimes we get no issues other times we get a whole load coming in at once.
 
I look after around 7 small businesses (10-20 workstations, small busines server) on a maintenance basis and then around another 50 business customers when they need things.
 
I work in a team of 5 (soon to be 6) supporting 6000 users across 125 sites (thats just 1st line btw) for the NHS.
Then there are 4 2nd line desktop technicians and 5 server technicians, plus all the patient information analysts etc. Total of about 45 altogether.
 
I was first line support for 500+ users, Had to provide support in a service engineering capacity after I got calls on the helpdesk as well. If I needed help I passed the jobs onto our projects team but as a last resort, needless to say I left with stress.
 
verbal said:
120 Staff and 1000ish pupils between two of us. It's not too bad but only because we choose and buy all the kit and we set the security and permissions.
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im pretty much the same as the above

except theres 3 of us
about 150 staff and 1000-1200 pupils
about 500-550 workstations
25 servers (that including the seperate jobs our virtual machine does which is about 5, so 20 physical boxes)
 
I'm Chief Support Engineer, although at the moment i'm the team.. I support our userbase which is roughly 100,000.

I resolve about 500 e-mails a week, around 10 support calls to larger/more important clients.

My workload has increased by around 1000% since I started.. I'm currently hiring three other engineers :rolleyes:
 
Schnippzle said:
I am one of 60 people in the IT team that supports the whole of the NHS in the North West. Although we do not support the hospitals, only GP pratices, offices, drop in centres, etc etc.
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I thought there were quite a few organisations over there that supported prmary care, like Wirral HIS, some PCT's, OTHIS, North Mersey HIS etc?

:confused:
 
About 1000 off site (spread over 8 countries), and 200 ish on site. I don't do first line support though so I'm not often on the phone.

Or at least that's what's supposed to happen. Being promoted from 1st to 2nd/3rd line support in the same company always mean you get people that ring you constantly to get things fixed like you're still in your old job.
 
i work for town centre support

theres 4 of us which deal with a lot of pcs, but it does get passed thru remote before most problems are sorted by them
 
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Talbs13 said:
I wonder who is the highest paid then.... :p ;) lol.
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I reckon you'd be hard pushed to beat the banking sector tbh....

Contractors working for in house support teams can be on some very sexy amounts. (I'm talking about guys who support certain financial applications rather than general IT guys btw...)
 
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