IT Support - What do you get?

azuli said:
Aye, getting woken up at 3am by a service desk in India & someone who has a very poor grasp of English is hard. Especially as the first thing he shouts is "WE HAVE SEVERITY 2 TICKET 0029387378492" as if i'm plugged into the call logging software & know what the number relates to..
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Aye thats what irritates me - people thinking you're plugged into your PC and not actually asleep.
 
Thanks guys.

We currently do Saturday support, which is paid at £50 per 4 hours.

At 10% - if there are 4 people on the rota, for me thats £3000 extra year. If it worked on the current £50 per 4 hours, say for 12 hours thats £150 a day. So.....£12600 a year. Massive difference.

Even if there were 8 people on the rota it would still be £6300.

Its no different to saturday support except you might wake up the rest of your family if you get a call.
 
Also worth remembering that callout isn't a guaranteed benefit and you might start on a great money spinner but then it gets reduced later or more people come into the rota reducing it more. Whereas as 10% salary increase would up your basic, follow you to another job, affect any additional bonuses you might get etc.
 
In theory i'm on call 24/7 and get nothing extra for it (time off in lieu). But i work for a charity so I knew this would be the case when i took on the role.
 
I know some1 who gets 25% for such shift work. 12 hours on 12 off 4 days on 4 days off.

ISP relative
 
I get around £260 for a week of on call (£2 or so an hour). It's a pretty poor rate where I work, but it makes up for the fact I can count on one hand the amount of times I've been called out in the last 2 years. If I do get called in, I get the OT too. it's one week in 5.

I need the extra £3000 a year, so I can't turn it down really! :)
 
I can't remember the figures but before my promotion I was getting around £500 a month for on-call, usually doin about 10 days a month, that was with no calls. If we got calls it was double time per hour on top of that. Whatever the base rate was, it tripled on public holidays and quadrupled on christmas day, boxing day and new years day. Pretty good considering it averaged like 3 or 4 calls a month :D
 
We've had the meeting, they are suggesting 10%, anything over 2 hours worked then its time off in lieu.

Management are suggesting this is above the industry standard rate, but I cant seem to find any sources.
 
£30 Per weeknight (16 hours)
£47.50 Per Saturday (24/7)
£60 Per Sunday (24/7)

£32 Per callout

Overtime is,
Standard pay + Toil depending on Day of week
Weekdays = no toil
Saturdays = 50% Toil (sort of time and a half with the time being money and the half being toil)
Sundays = 100% Toil (sort of double pay, with being paid for the time, and given the time back)
 
Manlove is my forte said:
£30 Per weeknight (16 hours)
£47.50 Per Saturday (24/7)
£60 Per Sunday (24/7)

£32 Per callout

Overtime is,
Standard pay + Toil depending on Day of week
Weekdays = no toil
Saturdays = 50% Toil (sort of time and a half with the time being money and the half being toil)
Sundays = 100% Toil (sort of double pay, with being paid for the time, and given the time back)
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So thats £257.50 per week. What % is that roughly?
 
Yeah I understand that, just wondered what rough % that was of your salary

Understand if youd rather not say
 
I think im going to suggest 15% on call allowance plus time and a half with the first hour being 'free'. The reason for the 15% is that 2.3328% of that is negated by the fact of losing our saturday support. This would be on the premise that it is a maximum of 1 week in 4. (they may choose to double up on BAS support due to the number of people compared to datacentre).

Does this sound ok? Not over the the top either way?
 
£682 for the weeks standby and OT for hours worked

the OT rates are poor though, 1.25x in week and 1.35x at weekend
 
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