Why not try putting a bit of one of the tubes in a pan of boiling water and see if it fully melts. This will at least give you a clue if it is purely temperature related or solvent/chemical related. Has news of this hit Xtreme Sytems yet btw? It will really kick off then.
I will not tolerate anti vendor attitudes in this subforum.
if you did post it on Xs the members there would most likely try and encourage explanation and not some kind of anti EK crusade which is what I can see this turning into.
He has even said he will take a pipe home with him and place it in hot water to see if the same thing happens, if that is their product testing and attitude I doubt I'll ever buy anything from EK again.
without wishing to sound patronising, I have offered you my assistance. I deal with EK on a regular basis and can get results from this.
If you ordered the product from us, you can send the res back and we will sort out an RMA
if you wish to deal with EK directly then I am more than happy to assist as I said before but you seem to have declined my offer?
What I don't want is for an anti EK storm to start brewing before we know what the cause of this issue is.
I admit, EK can be a bit of of pain to deal with sometimes but issues get resolved to the best of their ability for a small company.
this is the first time I have seen anything like this from a tube res product from any vendor so it needs a lot more thought going into it than just stating that all EK products are sub standard.
I have personally got involved on my own and am speaking to Eddy about this now.