Item sent to me in error - Advice please!
- Thread starter Hussman
- Start date
do this.
Unsolicited goods are yours to do with what you please. Since a duplicate order is not the same as unsolicited goods, the goods are not yours and you have some duty of care to look after the item.
If an extra sofa turns up at your doorstep, just tell them to naff off
Let them collect it, if they think it's worth the effort they'll do it. If not you've got something for free 
Don't send it back on your own expense though, most companies are nightmares for any sort of postage refunds.
Don't send it back on your own expense though, most companies are nightmares for any sort of postage refunds.
It is their responsibility to collect it. You have been reasonable with their mistake.
Keep it and wait till they collect it. A few pounds and I might do them the favour, but £10, no. Time for them to sort it out.
EDIT: Hmm... they have actually said they will reimburse you, you could do this... but really they should be doing the pre-paid thing.
Keep it and wait till they collect it. A few pounds and I might do them the favour, but £10, no. Time for them to sort it out.
EDIT: Hmm... they have actually said they will reimburse you, you could do this... but really they should be doing the pre-paid thing.
That's very naive, I'm guessing you have little experience trying to get refunds from companies. It recently took me 6 weeks and several phone calls to be refunded by Vodafone for cancelling a contract during the cooling off period.
DO NOT send the parcel back at your own cost, it's their mistake and they should bear the inconvenience of collecting the item.
No I have plenty of experience. And I run an ecommerce business.
Cancelling a mobile contract is a bit different.
No it's not, OP is still likely to come up against the bureaucracy, internal control blockages and general incompetence you experience with most companies when dealing with things such as refunds.
The company made a mistake, they could easily arrange a courier to collect the item so why should OP waste his own time and risk his own money correcting it?
Not necessarily. They might not have a courier account if they use Royal Mail.
They could use an agent of course but it's a pain because people are never in.
They could arrange a date and time frame with the OP, it's very simple.
At the very least they should pay the OP upfront to post it in his own time.
What the company is asking is poor customer service.
It probably is a little bit but it wouldn't bother me. I'd just send it and await the refund.
Soldato
- Joined
- 19 Dec 2008
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But it's not the OPs problem, all he's got to do is hold the item there while they arrange a way to get it picked up or sent back. How is it being selfish to waste your time and effort and layout an expense hoping it will get reimbursed quickly? The general public are the customers we are not a shop, their principles are different to ours. The principle here is it's their mistake it's up to them to take responsibility for their goods. Asking him to pay upfront is rather cheeky in my book.
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gotta be £xx.xx charge per hour/day for storage imo with a 14/28 day time frame where you will wipe the storage charges if the time passes and then place the rampant Rabbit on a online auction for someone else to enjoy
Had this exact thing happen to me. I ordered a one of those mini photo printers that connect to your camera that were all the rage a few years ago.
Citi Link showed up the next day like normal. Mum accepted the delivery not knowing what it was.
I got home and found 12 (yes twelve) identical boxes in the hall with a very confused mother.
Opened two up and figured out what was going on. Check my card, charged for one.
Two days later got a phone call from said company asking if I had them knowing full well I did. I told them they can come and collect them at my earliest convenience which they accepted, not that they had a choice.
As other have said, its their problem, not yours. Do not pay to return the item. If they want it back then can fetch it. Oh and royal mail do pickups also if they use them. So that is not an excuse.
Citi Link showed up the next day like normal. Mum accepted the delivery not knowing what it was.
I got home and found 12 (yes twelve) identical boxes in the hall with a very confused mother.
Opened two up and figured out what was going on. Check my card, charged for one.
Two days later got a phone call from said company asking if I had them knowing full well I did. I told them they can come and collect them at my earliest convenience which they accepted, not that they had a choice.
As other have said, its their problem, not yours. Do not pay to return the item. If they want it back then can fetch it. Oh and royal mail do pickups also if they use them. So that is not an excuse.