Item sent to me in error - Advice please!

MrBlobby · 8 Dec 2012 at 19:15

The Unsolicited Goods and Services Act 1971 makes it an offence for a company to send you goods you have not ordered. The legislation is intended to discourage companies from sending customers unordered goods in the hope that they will be induced by lethargy or ignorance to pay for them. Companies who send out unordered goods in this way do so at great risk since once you receive the goods you do not have to pay for them and they are yours to keep.

malfunkshun · 8 Dec 2012 at 21:46

MrBlobby said:
The Unsolicited Goods and Services Act 1971 makes it an offence for a company to send you goods you have not ordered. The legislation is intended to discourage companies from sending customers unordered goods in the hope that they will be induced by lethargy or ignorance to pay for them. Companies who send out unordered goods in this way do so at great risk since once you receive the goods you do not have to pay for them and they are yours to keep.

Mr-White · 8 Dec 2012 at 23:37

Tell them unless they collect their parcel you'll be charging them storage fees

MW

Hussman · 9 Dec 2012 at 13:19

Jambo said:
Amazing how difficult, selfish and untrustworthy many people seem to be.

The company made a simple mistake. Just send it back and let them refund the cost.

I resent this.

To call me selfish and untrustworthy is an insult.

Please explain what, in your opinion, I have done that is either of these things??

The attitudes of some forum members is baffling to me.

diamount · 9 Dec 2012 at 13:21

Just keep it. Their fault and I doubt they are going to take you to court for it if they willingly sent it as that would just be stupid.

Hussman · 9 Dec 2012 at 13:23

Dr F33lG00D said:
At least tell us what the "item" is! (",)

It's a FOSCAM outdoor wireless IP CAM.

diamount · 9 Dec 2012 at 13:26

MrBlobby said:
The Unsolicited Goods and Services Act 1971 makes it an offence for a company to send you goods you have not ordered. The legislation is intended to discourage companies from sending customers unordered goods in the hope that they will be induced by lethargy or ignorance to pay for them. Companies who send out unordered goods in this way do so at great risk since once you receive the goods you do not have to pay for them and they are yours to keep.

That doesn't make any sense. How can it be any offense to send the goods? Of course it would make sense if they pursued legal action to recover the item.

Squink · 9 Dec 2012 at 14:55

Jambo said:
No I have plenty of experience. And I run an ecommerce business.

If this is your attitude to customer returns, let me know the name of your company so that I know not to do business with you.

Mr Jack · 9 Dec 2012 at 14:55

There's no way I'd pay to send it back. They need to be arranging return at their expense.

Deleted member 77746 · 9 Dec 2012 at 15:05

Companies have time to collect the items. If they don't collect it within xxx amount of time you get to keep it. Check out the company policy who you purchased it from.

Lopéz · 9 Dec 2012 at 21:35

MrBlobby said:
The Unsolicited Goods and Services Act 1971 makes it an offence for a company to send you goods you have not ordered. The legislation is intended to discourage companies from sending customers unordered goods in the hope that they will be induced by lethargy or ignorance to pay for them. Companies who send out unordered goods in this way do so at great risk since once you receive the goods you do not have to pay for them and they are yours to keep.

You don't understand what the term "Unsolicited goods" actually means.

NoUserName · 9 Dec 2012 at 21:44

arknor said:
draft up a letter charging them XX per day for storage.
Be amazed at how their attitude changes

this sounds to me like a good plan as for them sending 2 not your problem there system is glitchy... why would you be "out of pocket" to help them make millions im sure they can afford a collection to suit you!