Items not recieved.

The $6m Dan · 12 Feb 2008 at 11:47

Who is supposed to file a claim, if goods that were ordered on-line were never received?
Having ordered some RAM with first class postage, the company I ordered from is implying that I need to file the complaint.
However there are a load of questions that I don't know the answers to and using their notes system means it's taking ages to get the answers

Mat · 12 Feb 2008 at 11:48

You file the complaint against the company.

Ben M · 12 Feb 2008 at 11:49

I before E except after C

TheDean · 12 Feb 2008 at 11:49

just lazy tbh....fill out the form, get your money back :rolleyes:

gumbald · 12 Feb 2008 at 11:50

Questions such as?

PsiFox · 12 Feb 2008 at 11:52

Ben M said:
I before E except after C

O T but not in the case of my surname.

ramdor · 12 Feb 2008 at 11:54

Ben M said:
I before E except after C

science, fancied, policies, ancient, efficiency, financier, glacier, society

JohnnyG · 12 Feb 2008 at 11:56

ramdor said:
science, fancied, policies, ancient, efficiency, financier, glacier, society

recieved...

gumbald · 12 Feb 2008 at 11:57

JohnnyG said:
recieved...

My humour detector is failing me here... :confused:

Mat · 12 Feb 2008 at 11:57

JohnnyG said:
received...

Azza · 12 Feb 2008 at 11:58

gumbald said:
My humour detector is failing me here...

Words have I before E but after C.

Its at Ben...

Ben M said:
I before E except after C

Thats what you get for living in Chester Ben.

The $6m Dan · 12 Feb 2008 at 11:58

gumbald said:
Questions such as?

Where was the item posted? (Post box, post office, business collection)

The exact location the item was posted?

Was it a package or parcel?

I could guess at some of them, but if the details are wrong then I'm only delaying the process and it's already been over 3 weeks since I placed the order.

Ben M · 12 Feb 2008 at 11:59

Azza said:
Thats what you get for living in Chester Ben.

Actually I live in Higher Kinnerton, but nobody's heard of there, you may well have, being as you're a local

gumbald · 12 Feb 2008 at 11:59

The $6m Dan said:
Where was the item posted? (Post box, post office, business collection)

The exact location the item was posted?

Was it a package or parcel?

I could guess at some of them, but if the details are wrong then I'm only delaying the process and it's already been over 3 weeks since I placed the order.

It's the retailer's responsibilty to process this kind of claim surely? Don't mess about with webnotes, speak to them directly.

The $6m Dan · 12 Feb 2008 at 11:59

Yes yes, I spelt received incorrectly, but unfortunately Firefox can't spell check the title filed.

Mat · 12 Feb 2008 at 11:59

You would need to ask the sender whether it was sent by courier or Royal mail, where and when but to be honest, if youre making a complaint against them, the onus is for them to find out where it went and why it didnt get to you.

The $6m Dan · 12 Feb 2008 at 12:00

gumbald said:
It's the retailer's responsibilty to process this kind of claim surely? Don't mess about with webnotes, speak to them directly.

I would if they ever answered the phone.

Azza · 12 Feb 2008 at 12:00

Ben M said:
Actually I live in Higher Kinnerton, but nobody's heard of there, you may well have, being as you're a local

Indeed I have. Actually drove though there on Saturday evening.

Or it may have been Lower Kinnerton... not sure which one.

Ben M · 12 Feb 2008 at 12:01

Azza said:
Indeed I have. Actually drove though there on Saturday evening.

Or it may have been Lower Kinnerton... not sure which one.

Well you probably drove through both

Lower is the England side, Higher the wales side, closer to Hope.

Unless you turned just by the Royal Oak, in which case you only drove through a little bit of Higher kinnerton.

gumbald · 12 Feb 2008 at 12:04

The $6m Dan said:
I would if they ever answered the phone.

Keep trying. Or send a webnote requesting they ring you.