Most returns collected by Next from your home are charged at £2 (£2.50 in Northern Ireland only) per collection. This charge is applied per collection even if you return multiple orders via one courier collection. If you paid for the order by credit/debit card or PayPal, any charges will be deducted from your refund. If you paid for the order using your Next credit account, this charge will be applied to your account on receipt of the return. If you return the whole order the £3.99 delivery charge will be refunded.
Refund Cards
Refund Cards are credited with the value of goods returned and can be used by the recipient only in full or part payment for goods purchased from participating Next Retail stores. This card cannot be used to purchase from Next Online, Little Label, to pay towards a credit account and cannot be used online or to purchase Gift Cards or E-vouchers.
Before you receive the card we may ask for your address which we will retain to monitor use of our refund policy. On redemption you may be required to confirm your address and if this does not match the address previously given we reserve the right to refuse to honour the card.