John Lewis 5 Year TV warranty experience?

Haha

We used to be a JL repair centre when it was GHL in Liverpool. They were so customer focussed. When Sony brought out a new range they used to fart on startup. A split second noise. We had a number of customers return them because of the noise. GHL happily swapped them for Philips. Stupid customers
 
mattyg said:
Haha

We used to be a JL repair centre when it was GHL in Liverpool. They were so customer focussed. When Sony brought out a new range they used to fart on startup. A split second noise. We had a number of customers return them because of the noise. GHL happily swapped them for Philips. Stupid customers
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That's hilarious!
 
UPDATE: The replacement screen is out of stock so the repair company have written the TV off, they just called and explained. I then called JL tech support and they said they are coming up with an "Offer"?

I assumed that they would exchange to the value of my original Sammy TV which was £899 in 2016 .....

Will wait for the call later this week I guess :(

Unless anyone has any advice......
 
So JL tech support have called back and offered a 55” LG55UN73006LA at a cost of £469.00 although we got a Samsung sound bar as part of the deal in black which won’t match this colour in slate black :(

So I want to get bigger 65”-75” max budget £700 preferably LG or a Samsung again?

Looked at Samsung UE70TU7020 (@JL) or the LG if better spec’d around that price bracket

Any guidance would be helpful please all!!!

Thanks
 
iMacMart said:
Saw my 2016 model had 3?

Nevermimd it’s in the bin now, new tv time :)

What’s the recommendations at this price bracket do we think
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Not sure at that price point. Would have a look on rtings and avforums.

I just knew about the Samsung lack of ports from black Friday as they were selling the 65inch equivalent of the one you listed for £499, but that lack of ports put me off.
 
Ok so after much review reading and decision making I’ve order the LG 65NANO866NA

  • Size was a factor after our 55” we wanted bigger
  • OLED at 65” was out of my price range
  • Fresh rate over HDMI 2.1 for the XSX I’ll be getting soon
  • Dolby Atmos sound
Being delivered Tuesday
 
I'm gonna stick this in here as nor sure if it warrants it's own thread.

How many attempted repairs would you consider reasonable when under warranty? My current repair looks like this and i'm not sure whether to try and submit a complaint.

For reference the fault is that the Soundbar isn't recognised via ARC, the soundbar works fine with another TV, and another soundbar also doesn't work with this tv using HDMI. The TV also has a habit of randomly turning itself off when you try and change sources.

01/10/20 - I reported a fault to Richer Sounds.
13/10/20 - Engineer came out and decided it was the Fibre Optic cable (the tv has a separate screen/control box), said they'd order one in
28/10/20 - Engineer comes out, replaces the fibre optic cable and no change to the operation. Engineer suggests the next step is to take the tv to their workshop to test it, but suggests i ring RS to ask about a loan TV whilst it's away.
02/11/20 - RS advise they have no loan TVs, and the original job is closed. They open a new repair ticker
16/11/20 - Engineer comes out and takes the tv away
27/11/20 - Workshop call to say they can't find a fault through testing, suggest it'd be another 3 weeks till they can return my TV. They're not far away so i went to collect it.
01/12/20 - Call RS to ask what the next stage is given i still have a faulty tv and the repair centre can't fix it. They book in another repair
05/01/21 - Engineer (different) turns up, he accepts there's a fault and various fault codes recorded on the One Connect box. Suggests changing the one connect box
21/01/21 - Engineer arrives, swaps over the PCB in the One Connect box, turns it on and with 15 seconds the tv powers off, he does this multiple times, thinks the new PCB is faulty. Swaps back to the original PCB and says he'll order another one. Suggests in the meantime that i should ring RS to see if they can offer anything else as it must be annoying.

I rang RS who said that it's with their 3rd party repair place and they can't do anything whilst they're still trying to repair it.

I'm just wondering if i have grounds to push for a replacement TV or if i have no choice but to let them keep trying to repair it. It's now been 4 months with multiple engineer visits at a time we're trying to avoid people coming into the house because of Covid.
 
I'd give a company two chances for repair, then ask them for a replacement. Talk to the store manager first, if no joy then go up to corporate customer services and see what they say.
 
This is interesting I have always rated JL but since contacting them on a similar issue, LG Oled 55" 2017 with screen burn, I find myself being pushed away. I researched Oleds in 2017 and never came across this issue yet now JL say it's excluded from the warranty?
I will fight on but have noted RS are up there, even as VIP was unaware. Othe name to consider is Costco.
 
I had the same experience CTG, 2017 B7 55", screen burn after 3 years and JL don't want to know as its excluded from their warranty and only covered under "protect plus" as Simmz states, however...

I would be interested in being able to confirm if at the time of purchase protect plus existed to cover screen burn as it was never mentioned as an option to me, I would also be curious if again at the time they stated screen burn as being exempt from the 5 year warranty, I still have my receipt and documentation and there is no mention of either protect plus or screen burn anywhere. I have currently got LG replacing the screen at a cost but curious if I can push and get JL to pick up the bill.
 
Its amazing how many sets with screen burn/ any fault but are no longer covered under warranty get dropped whilst removing them from walls etc.

Used to be a repair agent for many insurance companies
 
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