Just been dumped by O2

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Not that hard.

"Peak times are between .... and ...."
"Download limits during peak times are....."
Download limits off peak are..."

While I see the force of your argument, I feel you are being a little disingenuous, and the companies hiding behind their opaque policies are just plain evasive. I hope something does come of the ASA complaint - I fully understand the need for an economic model that works. I fully understand that some 'claims' sell more 'product' than others, and this forms the basis of all advertising. But I'm fed up with being mislead and lied to by the providers.
 
cmndr_andi said:
Damn, that's a shame. O2 must be on a drive to enrage all their customers.

Do you know the name of your exchange (samknows should tell you)? With that we may be able to check if any other services are available to you or will be soon.
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http://www.samknows.com/old/broadband/exchange.php?ecode=NSIGD :(

No idea who to go with. I could see myself breaking a 50gb cap each month.

EDIT: That plus.net package actually looks alright. Unlimited usage between midnight and 8am, I could live with that. Anyone got any previous experience with them, or know of a similar provider that does that?
 
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cavemanoc said:
Not that hard.

"Peak times are between .... and ...."
"Download limits during peak times are....."
Download limits off peak are..."

While I see the force of your argument, I feel you are being a little disingenuous, and the companies hiding behind their opaque policies are just plain evasive. I hope something does come of the ASA complaint - I fully understand the need for an economic model that works. I fully understand that some 'claims' sell more 'product' than others, and this forms the basis of all advertising. But I'm fed up with being mislead and lied to by the providers.
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Only it's not that simple, peak times vary day to day, week to weekend, good weather to bad, summer to winter. Specifying that lot isn't possible. The fairest strategy for the vast majority of users (the 90%+ who have 'normal' usage patterns) is to have a dynamic policy that allows the provider to prevent adverse impact on other people's connections as required. That simply isn't compatible with hard limits and given the choice I prefer the policy which acts in the interests of (and therefore keeps happy) 90% of the user base.

I see where people are coming from but I don't have a huge amount of sympathy, they are unusually heavy users (sorry, statistically they just are) which means they're already getting a pretty good deal in terms of value already.

I see the advertising point more clearly but then again 'all you can eat' doesn't mean all you can eat in 5 days either, everything has to have limits...
 
.Sean said:
http://www.samknows.com/old/broadband/exchange.php?ecode=NSIGD :(

No idea who to go with. I could see myself breaking a 50gb cap each month.

EDIT: That plus.net package actually looks alright. Unlimited usage between midnight and 8am, I could live with that. Anyone got any previous experience with them, or know of a similar provider that does that?
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AAISP if you want clarity about what you get, it's very clear what you pay and how it all fits together. Yes it's expensive but that because they aren't playing normal users off against light users, everybody is paying for their own usage.

They're also an absolutely brilliant bunch and RevK (their MD) gets a lot of respect in the internet community...
 
Another thing to possibly consider is that o2 perhaps have decided they won't subsidise their o2 access packages from mobile telephone revenues anymore. Even on their LLU packages they are likely to be doing the same.
 
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GSXRMovistar said:
I've sign up with TalkTalk (Pro package as they are LLU at my exchange) but already starting to have concerns.

When I did a quick web search it said that thier kit was at max capacity in the exchange but rang them anyway, asked about avaliability and whether it was full but they confirmed I could go on the LLU Pro package and there was space.

Paperwork turned up yesterday and it's been processed for the non-LLU essentials package with a few addons to up the download limit. Rang them to ask and they said sorry just a mistake and will now be the Pro package but I'm doubtful. :(
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After several long phone calls this week and finally speaking to UK based support this morning TalkTalk have signed me up for their Essentials as the LLU capacity is currently full (nice of them to ask me if I wanted this before proceeding to tell BT to sign over my line to them).

After a bit of arguing this morning they have offered the following:-

  • Essentials Package with Boost addon for 80Gb limit (although they kept refering to this as 'unlimited'!)
  • Priority queuing for transfer over to LLU package
  • 3 months free
  • 3 months trial that I can opt out of at any point

Now I need decide what to do, they said they expect LLU capacity to be avaliable within the 3 months (although I won't hold my breath).

Should I go along with this and try or just look for a better non-LLU provider now?

Only real concern is if I opt out in a month or so I will have hassle getting signed back to BT for my phone line.

Any thoughts/suggestions?

Cheers.
 
Well its official.... it is now a 40gb usage limit on the access package....

http://forum.o2.co.uk/viewtopic.php?t=44553&start=0

I say bring on the goodbye phone call and MAC! 40gb a month these days is not enough at all for the average house hold.

I wish O2 would just push some separate packages out there like they do for the LLU service. They could have this as a base package (with maybe a 2mb line limit) for X amount then have a higher cap package (60gb? 100gb at a push) for an extra £5-£10 a month. I dunno it's just a thought....

I'm aware that the LLU package is a brilliant service and I have heard very few bad stories regarding it so its such a shame that this access service has tarnished the name, I was thinking of going with O2 once LLU is available in my area but I'm now looking elsewhere
 
Locky said:
What do you legaly do to download 500gb a month and upload 100gb?
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Whatever I want. The fact of the matter is that the ISP can't assume I'm doing something illegal solely from the fact that I use a lot of bandwidth.

I paid for a service advertised as unlimited and that's what I get.
 
If you don't have access to a decent LLU based provider, then I'd recommend Vivaciti. I download tons with them and they don't throttle my connection or do traffic shaping.
 
Imy said:
If you don't have access to a decent LLU based provider, then I'd recommend Vivaciti. I download tons with them and they don't throttle my connection or do traffic shaping.
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Which package do you have with them?

I'm seriously considering going back to Freeola (enta reseller)
 
Fonz-Valo said:
Well its official.... it is now a 40gb usage limit on the access package....
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Software updates.. 1GB a pop, developer updates 4GB a pop.. I'm on a 20GB limit and I probably hit that - especially if I work from home with a VPN.

I don't download crap, I don't stream movies either because of the limit..

However I think that ISPs are simply falling behind on capacity demand.
 
I would rather it went back to the old model of unlimited download and limited by speed. You can blame all this greed on BT as they provide most of the backhaul.
 
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