k850i o2 upgrade customers

hittman · 29 Nov 2007 at 04:55

my upgrade is due soon. Any existing o2 customers got a decent deal on the k850i with 02 through retentions?

Failing that, any decent deals on the k850i at the mo? Looking for 12 months contract and under £20 a month at most. Currently paying £15 for 200 min and 400 txts with o2 as an existing customer.

blueacid · 29 Nov 2007 at 09:30

I was on:

12mnth £20
500mins
500 texts.

I got:
K850i free
18mnth £20
Unlimited o2 to o2 calls (well, 2000 mins fair usage limit)
400mins to landlines/other networks
1000 sms.

It's basically their "online 30" tariff, see the website, but with a £10 a month discount applied. Hope this helps!

Streeteh · 29 Nov 2007 at 09:45

It all depends on how long you have been with O2, 3 years ago i couldn't ever get a decent deal through retentions, this year (as i've been with them for around 6 years now) i got a much better deal.

Shadowness · 29 Nov 2007 at 10:02

I got the same as blueacid, but I think I got 500mins instead. I thought it was a hell of a good deal, but I have been with O2 for over 7 years!

hittman · 29 Nov 2007 at 17:20

Will be my third year but it all depends on my monthly spend, which isn't a lot tbh. blueacid deal sounds good but ideally like a 12 month contract. Will give them ring and see what they say.

hittman · 1 Dec 2007 at 00:18

blueacid said:
I was on:

12mnth £20
500mins
500 texts.

I got:
K850i free
18mnth £20
Unlimited o2 to o2 calls (well, 2000 mins fair usage limit)
400mins to landlines/other networks
1000 sms.

It's basically their "online 30" tariff, see the website, but with a £10 a month discount applied. Hope this helps!

did you get that through retentions or through the upgrade department? any tips?

Streeteh · 1 Dec 2007 at 10:53

hittman said:
did you get that through retentions or through the upgrade department? any tips?

Always go through the retentions department, all the upgrades department can offer you is what you see on the website - i was told that by someone in the upgrades department last week.

The only tip i can give is to be polite but firm, point out that you have been with them for a while and thus deserve a better deal than new customers. Try aiming for something you know someone else has as well, for example i got:

N95
£100 cashback on my first bill
400 mins
1000 texts
£20/month

hittman · 1 Dec 2007 at 15:16

Streeteh said:
Always go through the retentions department, all the upgrades department can offer you is what you see on the website - i was told that by someone in the upgrades department last week.

The only tip i can give is to be polite but firm, point out that you have been with them for a while and thus deserve a better deal than new customers. Try aiming for something you know someone else has as well, for example i got:

N95
£100 cashback on my first bill
400 mins
1000 texts
£20/month

what contract did you have before? is that 12 or 18 mths?

blueacid · 3 Dec 2007 at 02:29

I rang retentions direct - if you go to www.saynoto0870.co.uk and search for o2, you'll find an 0800 number which takes you straight to retentions. I *THINK* that costs money to ring from your mobile, but all you need is a landline and it's lovely and free (suddenly you stop caring about being put on hold).

I was initially offered the contract at £30 a month, however here's roughly how it went, after I stated that I was looking to 'upgrade to a new phone and see if they could offer me a deal to rival vodafone's stop the clock' (for those who don't know, Voda's Stop The Clock allows you to make a phone call to any UK mob / landline in the evenings, the first 3 mins come out of your free minutes, then the next 57 are free. After that it starts to use free minutes again, but you can always redial if you wish)
He offered me either their Online 35 or Online 30 tariffs (go to the o2 shop website and take a look at the online texter 18 month tariffs), I liked the sound of Online 30.

Me:"well, that's a 50% increase on what i've been paying, and as a student that's quite a bit to afford; is there no way we can keep it at £20?"
Guy on phone: "Alright just a moment will see what I can do"
*frantic typing on his computer*
Guy on phone: "yee-eeep, that contract's now £20 a month instead, there's been an 18-month £10 a month discount applied".

Hope this is of some use!

hittman · 3 Dec 2007 at 16:49

they offered me a similar tariff with either:

1) £20 a month, 18 mth contract OR
2) £25 a month, 12 mths contract.

with a free phone but I was not happy as I only like 12 mths contracts so they are processing my pac code and should receive it via text within a few days.