Keyboard and Mouse not working on login

PrintedCrayon

PrintedCrayon

PrintedCrayon

Associate
Joined
18 Jan 2012
Posts
22
Location
Billericay, UK
Hello guys, I'm having some issues with my new build - It's been working fine for the last few weeks but yesterday I booted up and the mouse and keyboard are not responsive on the login screen. Can't enable Caps Lock or Num Lock on the keyboard and the mouse doesn't move whatsoever. When I post into BIOS the mouse and keyboard are both fine and usable.

I have had a look around the net, but couldn't see any clear helpful advice relating to my situation.

I don't know if I have accidentally deleted something I shouldn't have or whether something has gone wrong elsewhere but any help or advice would be fantastic.

I'm running Windows 7 with Service Pack 1. The mouse is a Razer Imperator and the keyboard is a Saitek Cyborg V7 - I'm a bit of a newbie with regards to PC's, but if there is anything else you need to know then just ask away!

Thanking you in anticipation.
 
Don't take offence to the question but have you tried unplugging and replugging the devices in at the windows login? As in wait for windows login, then unplug and plug back in.

I doubt it will affect anything and I'm sure you will have tried it but.....
 
I have tried unplugging/plugging back in, no luck there I'm afraid!


CinderzFTW - how would I go about uninstalling/reinstalling the drivers, can I do this through the BIOS?

Sorry for the length of time it's taken to get back - I've been at work.
 
Right click "Computer", click "Manage" go to "Device Manger" on the left.
(assuming Windows 7) I think that's the way he means?

From Microsoft:

Remove and reinstall all USB controllers
To remove and reinstall all USB controllers, follow these steps:
Click Start, click Run, type sysdm.cpl in the Open box, and then click OK.
Click the Hardware tab.
Click the Device Manager button.
Expand Universal Serial Bus controllers.
Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time.
Restart the computer, and then reinstall the USB controllers.
Plug in the removable USB storage device, and then test to make sure that the issue is resolved.
Click to expand...
 
Sorry if I didn't make it clear but I get no mouse or keyboard input whatsoever - I can't even access the desktop. So I don't know how I would go about doing that?
 
Every time I try to do a repair it tells me the System Recovery OPtions is not compatible with the version I am running. Don't know if this is due to Service Pack 1 being installed.

Sorry about this guys, I know you all must get fed up with answering everyones problems!
 
Sorry about this guys, I know you all must get fed up with answering everyones problems!
Click to expand...

If we did we wouldn't answer! :p

Seems very odd, if they work in the BIOS then it seems they work (both the USB ports and the keyboard/mouse) so it's almost certainly a software problem. I suggest getting a PS/2 keyboard or mouse to try!
 
Haha, that's true I guess!

I've tested both the keyboard and mouse on the PC downstairs and they work fine - So it's not an issue with the hardware, as far as I know. It can't be a mobo issue otherwise they wouldn't work in BIOS.

It's just confusing as they were working fine one moment and then not the next day.

Have I deleted something I shouldn't?
 
Well, I am going to try and install the drivers through my Windows Install disc, hopefully I can get some results there. If not, I am honestly stumped for potential solutions!
 
Terribly! I tried loading both mouse and keyboard drivers, rebooted and once again; nothing!

Seriously considering formatting the damn thing, there's nothing on my SSD besides Windows. However, I still feel this wouldn't fix anything.

EDIT: Oops, spelling.
 
I don't know if this goes anyway to helping solve the problem, but when the PC boots up after it shows the ASUS logo it says "Detecting Drives: Done: No drives found"

Does that help explain the problem?
 
You must log in or register to reply here.
Back
Top Bottom