Keyboard help please?

Coxyis · 6 Oct 2008 at 16:17

I hate coming her and sounding like a complete idiot, but I would really appreciate help from you guys if you know anything I don't.

I recently completed my first build and I have hit a problem. I bought the Enermax Aurora Premium keyboard.

The problem I have is when I turn the pc on, nothing appears on the screen at all. When I swap the kepboard with an old Packard Bell I had, there is no problem. If I turn the computer on and then plug in the keyboard when windows has started, everything is fine.

Not sure what info would be relevant to be honest. I'm using XP pro 32bit at the moment and Asus P5K Premium/WiFi-AP.

Thanks in advance.

Bennie-Mac · 6 Oct 2008 at 16:46

I had a similar problem the 1st time i turned my new build on. Is the Packard Bell a USB keyboard?

Snakedoctor · 6 Oct 2008 at 16:50

I was going to ask the same thing, it could be BIOS related. See if there is an updaed BIOS for the Mobo, there could be a known bug with USB keyboards. I had a similar issue with a USB mouse, which was resolved with an update to BIOS.

Coxyis · 6 Oct 2008 at 19:28

Bennie-Mac said:
I had a similar problem the 1st time i turned my new build on. Is the Packard Bell a USB keyboard?

The Packard bell isn't USB, its the purle connector (ps2 maybe?)

I'll have a look at the bios updates later if thats what you think anyway. Will this cause me any trouble do you think? I'm not over familiar with this kind of thing yet.

Bennie-Mac · 6 Oct 2008 at 19:35

Im not an expert on computers and i was going to update the bios for mine and it looked like a bit of hassle. Ill have to have another go at it though.

AtaRo · 6 Oct 2008 at 19:39

could be usb legacy support in the bios causing it.

Coxyis · 6 Oct 2008 at 23:42

Well, I updated the bios and have had no joy. Tried changing the Legacy settings and no help there either :s

Is it possible my keyboard is at fault?

Bennie-Mac · 7 Oct 2008 at 01:01

Does a USB mouse work in the same USB slot?

Coxyis · 7 Oct 2008 at 01:27

Bennie-Mac said:
Does a USB mouse work in the same USB slot?

Yes, 2 different USB mice work when I turn on the pc. No problems there at all. I have even tried the keyboard in 3 laptops (1 x XP Pro 32bit, 2 x Vista home premium 32bit), and they all work fine when I turn them on too...

Bennie-Mac · 7 Oct 2008 at 01:45

Hmm, sorry mate i cant help you. Maybe someone else can have a crack at it, good luck though

marc69 · 7 Oct 2008 at 03:05

Get a USB to ps2 converter? It will rule out the fact of the K/B being damaged

marc69 · 7 Oct 2008 at 03:06

Man, sorry that piccy is big

Coxyis · 7 Oct 2008 at 10:01

Well, its not the solution to the problem but a work-around i guess? I'll give that a whirl and let you know what comes of it.

Any more suggestions are also welcome

Skidilliplop · 7 Oct 2008 at 10:39

the amount of gip it's giving you i'd have binned it and bought a new one for a tenner and just used that!

Coxyis · 7 Oct 2008 at 13:53

Skidilliplop said:
the amount of gip it's giving you i'd have binned it and bought a new one for a tenner and just used that!

To be honest, I was very tempted. But it just looks so nice sat on my desk, I can't bring myself to doing it

Jolteh · 7 Oct 2008 at 14:10

There can be certain issues between a different mobo/bios and different usb devices.

Given that your mouse is working, if you could test the keyboard in another machine and rule out the fact that it is faulty then I would say it is almost certainly due to the usb hub feature of the keyboard.

Captain_Slick · 7 Oct 2008 at 14:16

Tried reinstalling the USB host drivers?

Coxyis · 7 Oct 2008 at 14:41

Jolteh said:
There can be certain issues between a different mobo/bios and different usb devices.

Given that your mouse is working, if you could test the keyboard in another machine and rule out the fact that it is faulty then I would say it is almost certainly due to the usb hub feature of the keyboard.

Tried the keyboard in THREE other machines, works in all except mine.

Captain_Slick said:
Tried reinstalling the USB host drivers?

Fully formatted and tried again, still no joy.

Captain_Slick · 7 Oct 2008 at 14:44

Tried the USB/PS2 adapter posted above? Suprised one didn't come with it. Usually. Or maybe that's just Logitech/Microsoft that supply them.

Coxyis · 7 Oct 2008 at 14:44

I'm just going to try the ps/2 converter and see if that works. I don't need the extra USB slots afterall...