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KFA2 Customer Support

Dave****

Dave****

Dave****

Soldato
Joined
6 Apr 2009
Posts
2,943
Location
Near Manchester
Just wanted to make this thread to say how good I think KFA2s customer support are.

I bought a 560 white edition from OcUk earlier in the year and I have had no end of problems with it.

The first one I had I sent back under RMA to which they sent it back to me saying it wasn't faulty. So I argued that it was and asked for a replacement if just to prove to me that my original card wasn't faulty and the problems I had would continue with the replacement. However, they didn't, the card worked OK for a few months.

Then after a while I started getting WSODs on BC2 and it was suggested to me that I lower the clock on the card a bit because the factory overclock might not be 100% stable. I lowered the clock by 10Mhz and it seemed to do the trick.

In the last week after getting BF3 alpha the WSOD have returned in BC2 even with the card underclocked. And the only way to remedy the problem seemed to be to underclock the card even more!!!

So I wrote an angry email to KFA2 asking for a replacement 560, but not one of the same type as my card.

The reply I got was; "We are more than happy to go ahead and upgrade your card to the GTX570 but we would require your GTX560Ti on site first."

I have sent off my 560 this morning via next day insured delivery, now I am awaiting my new 570.

Happy days :D
 
Freddie1980 said:
EVGA_Nick take note.
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If you want me to take note, this would not happen at EVGA. You will always get a replacement if sending in a card regardless of pass or fail. Most of the time if we receive your card on a Tuesday, it is inspected for physical damage (as it may not be tested for another day or two), and a replacement is sent Wednesday, the next day. Officially, the turnaround time may be 1-3 days. Multiple RMA upgrade is also standard at EVGA if the cards have really turned out to be faulty. We may also ask you to downclock the card for troubleshooting purposes only. If you came back saying that it resolved the issues you were experiencing, we would want to exchange the card right away since the performance is not what you paid for.
 
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EVGA_Nick said:
If you want me to take note, this would not happen at EVGA. You will always get a replacement if sending in a card regardless of pass or fail. Most of the time if we receive your card on a Tuesday, it is inspected for physical damage (as it may not be tested for another day or two), and a replacement is sent Wednesday, the next day. Officially, the turnaround time may be 1-3 days. Multiple RMA upgrade is also standard at EVGA if the cards have really turned out to be faulty.
Click to expand...

Since this was the limited editon of the card they had to get one sent out from China for me.

I have had EVGA gfx cards in the past but they have never broke so I have never had to deal with your customer service, you shouldn't feel the need to defend yourself ;)
 
This is really reassuring is my KFA2 570 arrived today and before buying my new rig had never heard of KFA. Nothing ventured eh!


ps evga nick : ncie to see yourself and those guys fomr Asus/MSI participating in forums. Its a positive step forward for your customer service!
 
welshdragon said:
This is really reassuring is my KFA2 570 arrived today and before buying my new rig had never heard of KFA. Nothing ventured eh!


ps evga nick : ncie to see yourself and those guys fomr Asus/MSI participating in forums. Its a positive step forward for your customer service!
Click to expand...

Just want people to know what has and still is changing for EVGA in Europe. We do also have some pretty large forums and gaming/support community but happy to help answer some questions on foreign forums.
 
EVGA_Nick said:
Just want people to know what has and still is changing for EVGA in Europe. We do also have some pretty large forums and gaming/support community but happy to help answer some questions on foreign forums.
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I'm a member of the EVGA forums but the Vbulletin system OcUK uses is much more sleek and user friendly. The smilies on the EVGA forums are code FFS!

Also somebody there already has Cleeecooo :mad:
 
Update on this:

I emailed KFA2, after I mailed my 560 to them, with the tracking number and asked if they would be so kind to send out the 570 for me today.

Just got an email back now saying that they have sent it out today via TNT :D

Get in!
 
Good to hear. :)


The tracking number the guy gave me for TNT doesn't seem to work :(

So either it's not left the building or some digits are invalid, hoping it's the latter and I will get my card tomorrow :s
 
Davola said:
Good to hear. :)


The tracking number the guy gave me for TNT doesn't seem to work :(

So either it's not left the building or some digits are invalid, hoping it's the latter and I will get my card tomorrow :s
Click to expand...

Give it an hour or so. They usually are updated around 10 latest.
 
Well been playing around with it and it seems to hit about 75c gaming and 43c idel. Its really warm and muggy here and I think the ambient room temp is slightly higher too. Those temps ok?
 
Mine just arrived now, obligatory pics:
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Yeah those temps are fine :)
 
Same card as mine. How you finding it dude? It's really warm at the moment with higher than average ambient temps. Mine hit 86c today, time to upgrade case fans I think!
 
welshdragon said:
Same card as mine. How you finding it dude? It's really warm at the moment with higher than average ambient temps. Mine hit 86c today, time to upgrade case fans I think!
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Good so far :)

Highest mine has been is 84c, that was playing BF3, and the fan speed was only at 59%.

Not had any WSOD in BC2 or BF3 yet which tells me that my previous card was definitely factory overclocked far far too much.
 
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