Laptop issue not covered by warranty - Grrrrrrrr
- Thread starter _Jimlad_
- Start date
JOB DONE... i win
i protested and complained with phone, email and then letters, they callled me up and said they will come to ME and replace both hinges, the lid, front bezel, and touch pad panel so it will be as good as new.... get in!!!
i protested and complained with phone, email and then letters, they callled me up and said they will come to ME and replace both hinges, the lid, front bezel, and touch pad panel so it will be as good as new.... get in!!!
Soldato
- Joined
- 19 Oct 2002
- Posts
- 3,164
Result 
im more pleased about the lid, as it is scratched to buggery! i promise to take care of this one 
Very glad with this, as usual the big (rich) just bully until you kick enough of a fuss.
indeed, you really have to fight tooth and nail - buggers
This is quite poor, I’ve got a Dell Studio 1749 which is around 20 months old now. I too paid a good amount of money for it and purchased the next business day onsite warranty and never had any problems with them.
My laptops power button totally collapsed into the casing 14 months into me owning the laptop, which is also where the screen is located, I rang dell technical support and next day they arrived at my place of work with parts and repaired the whole laptop right in front of me.
Few weeks ago the charge indicator light on the side where you put the power lead in failed to stay on, again Dell arrived next day and replaced pretty much the entire machine.
They also sent me a replacement 130w power supply to replace the 90w supply that overheated fair too much for my liking and allowed me to keep the old one.
I’ve got nothing but good things to say about Dells next business day onsite warranty. Really surprised to read such an awful report of poor support.
Glad you get this sorted, guess you had to keep on at them like recommended in this thread.
My laptops power button totally collapsed into the casing 14 months into me owning the laptop, which is also where the screen is located, I rang dell technical support and next day they arrived at my place of work with parts and repaired the whole laptop right in front of me.
Few weeks ago the charge indicator light on the side where you put the power lead in failed to stay on, again Dell arrived next day and replaced pretty much the entire machine.
They also sent me a replacement 130w power supply to replace the 90w supply that overheated fair too much for my liking and allowed me to keep the old one.
I’ve got nothing but good things to say about Dells next business day onsite warranty. Really surprised to read such an awful report of poor support.
Glad you get this sorted, guess you had to keep on at them like recommended in this thread.
im more pleased about the lid, as it is scratched to buggery! i promise to take care of this one
Yes, they do mark easily. I've just had mine replaced which i was rather pleased about...
Despite the poor service - studio laptops are damn fine bits of kit for the money...
mine is all installed and working fine, it took him 40mins to replace the mobo, and all the plastics. working well and pleased to have a make over dell came good in the end but i had to fight for it!
dell came good in the end but i had to fight for it!