Last day at work.....What to do...

Pestilence said:
...and this is where he'd be expected to attend his desk and ensure all of his equipment (including PC, CRM s/w etc.) is prepped and ready.

In a call center environment, your starting time isn't the time you arrive and get things booting up etc. - it's the minute you begin taking calls.
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My point precisely, however, technically it sounds very odd.

and your start time is the resource allocated start time. If you start taking calls before or after that then it's out of adherence.
 
DAMO RAM80 said:
Log onto desktop

then log into program. As soon as i log onto program, boom i get a call.

FSA is attached to every desk,

its very annoying indeed, as if you log in from break and forget to put on headset, you can miss a call etc etc
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Right, so you log into a softphone or something similar, you don't log into your pc and then get a call (2 very different things).

IMO you've been doing things wrong in your work ethic. Your job task starts at x time, you should do what you need to do to make sure you start at that time, not after.
 
stealthgeek said:
Sounds like your employer has found an ingenius way to turn a 'carrot' into a 'stick' - well done them

Seriously though, if they are petty enough to come up with countless rules to relieve you of your bonus, shouldnt you be worried about them taking legal action against you if you choose to flame their entire email system? Most boiler-plate employment contracts have clauses in about misuse of IT systems, Id be very careful how you tread!
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Misuse of email by using an 'all' list is hardly criminal.
 
If it were me i would pop into a fishmonger during lunch, purchase 2 mackerel, return to work and hide the down the back of a radiator (ideally next to colleague you dont like).

Well thats what i done when i left secondary, lol.
 
just work your notice and go for a beer with the people you like on your last day. Thats how mature adults leave jobs.
 
Morba said:
Right, so you log into a softphone or something similar, you don't log into your pc and then get a call (2 very different things).

IMO you've been doing things wrong in your work ethic. Your job task starts at x time, you should do what you need to do to make sure you start at that time, not after.
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Exactly.
 
Lopéz said:
Doesn't sounds right to me either. Every CC environment I've known has one of two options to log into the ACD system - either a "hard" log in via the telephone handset, or a soft phone utility via the PC which again needs a separate log in. Also these systems almost always log you in and set status to not ready so you have to make yourself available manually.
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I worked in a place back in Belfast that had a system which made you available for calls straight away.

If you logged in, you could try and press the break button before you get a call although you're normally not quick enough.
 
OP, I really didn't like my last job either and I was pretty sure that atleast 3 people there hated me, there were a lot of bs rules, I accrued over 200 hours in unpaid overtime but in the end, I still wrote a really nice letter thanking them for having me and that I wish the best of luck to the company and everyone in it.

There's nothing wrong with being the bigger man out of a wrong situation and your boss will respect you more for it then if you pull some silly prank, you'll just be remembered as "that idiot". Since then, despite that company knowing fully well how much I hated them, they have offered me my job back to which I obviously refused but the moral of the story here is:

If you feel like you're worth something then chances are once you're gone they will miss you, just like I was missed even thou I felt unapreciated while I worked there. They won't feel the same way thou if the last memory you leave them is a childish prank.

Don't forget also that some employers/bosses/managers are also human beings and might lack the social skills to ensure that you feel apreciated so even thou they might love your work and like you, they just don't know how to show it and you shouldn't assume you are unapreciated and bullied/harassed at every moment.
 
franco_22 said:
OP, I really didn't like my last job either and I was pretty sure that atleast 3 people there hated me, there were a lot of bs rules, I accrued over 200 hours in unpaid overtime but in the end, I still wrote a really nice letter thanking them for having me and that I wish the best of luck to the company and everyone in it.

There's nothing wrong with being the bigger man out of a wrong situation and your boss will respect you more for it then if you pull some silly prank, you'll just be remembered as "that idiot". Since then, despite that company knowing fully well how much I hated them, they have offered me my job back to which I obviously refused but the moral of the story here is:

If you feel like you're worth something then chances are once you're gone they will miss you, just like I was missed even thou I felt unapreciated while I worked there. They won't feel the same way thou if the last memory you leave them is a childish prank.

Don't forget also that some employers/bosses/managers are also human beings and might lack the social skills to ensure that you feel apreciated so even thou they might love your work and like you, they just don't know how to show it and you shouldn't assume you are unapreciated and bullied/harassed at every moment.
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WOW i think you pretty much summed up my life at work. My boss lacks all social skills, but when outside of work she is fine!

I think i am going to personally email 2 people. That have made my life hell for nearly 2 years. They are advisor's and not management. Its no going to be a horrible email. Just maybe how they have made me feel about myself for nearly 2 years!
 
Richand said:
I work extra hours at work for FREE! All the time, why? Because I will be rewarded in due time not by my boss or even that company but by my own ability to work above and beyond what is expected.
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I used to do that and for the same reason, until I realised I was being taken for a ride and my Mrs was complaining because I was working too hard and getting bugger all extra for it.

Won't catch me being that stupid again!
 
Richand said:
Seriously, you’re going to go far in life!

I work extra hours at work for FREE! All the time, why? Because I will be rewarded in due time not by my boss or even that company but by my own ability to work above and beyond what is expected.

but its also swings and roundabouts, I have the doctors...my boss doesn’t care and doesn’t deduct it from holiday etc because he knows I'm a workaholic and also pays me really well because of this, I doubled my wage in the first year and gained 7 industry qualifications in the same year (paid for by them) and none of that was from "clock watching" and moaning and feeling hard done by.

just get on with it and quit moaning, leave and be happy in your new endeavours.
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That works fine if you have a boss which appreciates it and rewards people who do this. I worked out a few years ago my boss was not one of them and so I just do my job now and the basic hours with maybe about 3 to 4 hours extra unpaid overtime per week. Gone are the days of putting all the hours I could into the job, after getting no reward after 3 years it seemed pointless to continue.

I am not the only manager to have made the same decision. Examples of my boss's work mentality as follows:

1. All managers must opt out of the Working Time Directive limiting them to 48 hours.
2. Managers must have their mobiles on 24/7, 365 days a week and must answer their phone even when on holiday.
3. Your minimum working hours are 48 hours per week but 60 is expected although never in writing or in your contract of course ;)
4. I used to work quite a lot of Saturdays in the early days to make a good impression and to work hard to get the rewards later. After it became apparent that this would never happen and is just "expected" I hardly ever work Saturdays unless I personally choose to cause I need to get something finished. All you get asked nowadays is "you haven't worked a Saturday for ages" and every Friday "are you in tomorrow?"
5. Despite the company turnover increasing 25% each year for the last two years we have one manager less. When suggestions are made that we need more staff, we are told that we should stop whinging and do what he does which is work until 10pm to get the work done. He always points out he works 80 hours per week and he isn't expecting anymore from his staff than what he is prepared to do. Difference is, he's the owner so he reaps the rewards from putting 80+ hours per week into the job.

I could go on and on but with my boss it's best to do your minimum hours and get the job done and settle for that.

He is so out of touch with real life though. We recently needed to replace an admin person who left and bearing in mind the job is 45 hours per week, his words were I am not prepared to pay over £12,000 per annum (which of course is well below the minimum wage)
 
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DAMO RAM80 said:
WOW i think you pretty much summed up my life at work. My boss lacks all social skills, but when outside of work she is fine!

I think i am going to personally email 2 people. That have made my life hell for nearly 2 years. They are advisor's and not management. Its no going to be a horrible email. Just maybe how they have made me feel about myself for nearly 2 years!
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Don't be such a pussy. If you are going to do it then tell them properly and not just as you are walking out of the door :)
 
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