I have been phoning LG over the weeks to get my £400 promotion cash back from there website I buy it on 19th May from LG store, with the first promotion date to claim it I sent in two emails and showing when I buy it and where and the promotion email, I got a reply saying I'm not eligible to take part in this 21st May promotion! I'm sure the LG head office idols can't read the date of sale and email promotion is 19th with the order number that I have, so have to phone them again tomorrow this have been going on too long fighting them and there email replies are like repeat bot saying the same thing not eligible May 21st yesterday email?Well it seems JL have a new promotion on that is heavily discounting the G5 currently with a lovely 20% off plus £300 cash back from LG ... 20% off takes the 77" from £4500 to £3600 , considering i laid out £4500 just 9 days ago I am less than pleased! so have been on the phone to them about a refund of £900 which is what the discount code gives , the lady said as its a promotion price i have to speak with a specific team which don't open till tomorrow but will be speaking with them first thing and if they can't/ won't do anything about the price i will then return the TV for a full refund and buy it again under the new discount price... certainly wasn't expecting it to get so heavily discounted this early![]()
Nightmare.
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