LG TV has lasted 4 years - do I have any rights?

I thought the reasonable length of time thing came down to price and expectations? Ie a £5000 TV should last years, but a £100 TV maybe not as long?

Not saying im right, just that's how I understood it.
 
jellybeard999 said:
I thought the reasonable length of time thing came down to price and expectations? Ie a £5000 TV should last years, but a £100 TV maybe not as long?

Not saying im right, just that's how I understood it.
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Yes that is part of it too I think, not just on price but on the price compared to what it actually is. For example a £5000 200" TV probably isn't the normal price for a TV that size (all theoretical of course) so is it reasonable to expect that to only last 3 years?

Is a £500-600 only meant to last 3 years in this case? I don't think it is.
 
Psycho Sonny said:
have you read the thread at all?

the manufacturer after 1 year has nothing to do with the tv. so why are you having a go at LG?

The retailer on the other hand is who is responsible for any claims after the 1 year warranty period.

You also don't seem to have grasped LG and Currys have done everything by the book you on the other hand haven't. If you want to claim under SOGA you need a technicians report stating it was a manufacturing defect which caused the issue and not wear and tear.

I've said it many times before buy TV's from John Lewis it's as simple as that. LG are actually a good manufacturer it would be stupid to avoid them in future because you were in the wrong.

If you want your tv fixed either pay for the fix or get a technician to look at it. Learn from your mistake and next time make sure you buy from somewhere that gives away free 5 year warranties as standard.
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Wow.

Have you read the thread at all??

The reason for my OP was to ask peoples opinions on what options I had - since then I've very much understood that LG only retain responsibility for 12 months and that after then it falls to the retailer - my issue with LG is the attitude that they have displayed in having concern for zero customer care.

In my opinion a TV should last longer than 4 years and if would have been nice if they had shown even the slightest bit of customer care - but they didn't!

A failure of this nature after this sort of period, to me, points towards poor components and/or manufacturing - that is the reason I won't buy LG in the future!

As for buying from John Lewis, I have also previously stated in this thread that I would usually buy from them as I know their service is superb - I just didn't happen to in this case! (but thanks for the tip anyway! ;))
 
booyaka said:
it's not LG's issue - it's the retailers. That's why they won't entertain anything.
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I know legally it's not LG's problem as it's outside the 12 month guarantee period but as a consumer, for a product to fail in such a manner concerns me greatly and leads me to question the quality of their products.
 
There is no legal 12 month guarantee from the manufacturer to the consumer. The manufacturer does not have to supply any kind of warranty to the consumer directly. Anything offered by a manufacturer is in addition to your statatury rights under SOGA.

I would never recommend dealing directly with a manufacturer for warranty claims as you could substitute certain rights you may be entitled too. Always deal with the retailer and if it needs repairs they can arrange these. That way you are still covered under SOGA for any future issues if they arise.
 
I have seen this before but only with Samsung TV's, with them it's a chip on the PCB that controls the HDMI output and requires replacement.

Just thought I would mention it in case it's any use in your discussions with LG/Currys as it's a definite fault and not something you could have done, and it *should* be fixable depending on how the TV is designed, however it is premature component failure not a manufacturing fault.
 
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