Log in Problem!

[MurphyBrix]

Hi all

My PC stopped working before Covid. I never got around to try to fix it or diagnose it, so it kind of got left.

I've finally got round to trying to sort it. I have got through to the Microsoft log in page on the start screen. I can't remember the password for the account so went through to reset password. It's giving me one option to text me a code to my mobile. When entering the last 4 digits of my mobile it it loads and then appears stating this option is not currently available. It offers no other option to reset.

I have gone into my Microsoft outlook email address and changed my password.

The password doesn't work for the PC log in though.

I'm abit stuck.

Any ideas??

 

[Bumhug]

At the login screen, hold down shift and then click on power > restart. When it reboot select troubleshoot and reset this pc. It will then go through the process of resetting windows, there will be an option to keep files


Or you can use hirens BootCD PE if you have a spare USB drive and another device to make it bootable https://www.hirensbootcd.org/