logitech and customer service

j0s · 28 Jul 2010 at 18:37

Just wanted to post this as i was amazed with logitechs customer service.

I bought a g15 keyboard from ocuk around 2006, had many a good 4 years worth out of it, last week i spilt my coffee over the keyboard.

The keyboard was useless took it to bits and saw it just needed a new membrane, emailed logitech to ask if they would replace the membrane.

After a few days I got a response, stating that they dont do replacement parts for the g15. So though ok not a problem i suppose. Further reading the email back, they are going to replace the keyboard. So I'm now the proud user of a spanking new G15 keyboard that arrived today.

So all I can say Logitech top notch customer service

A[L]C · 28 Jul 2010 at 18:39

They seem to get the same good reports everywhere. Certainly wouldnt hesitate to buy one of their products

thepeganator · 28 Jul 2010 at 18:46

Logitech are fantastic, got myself a new G500 for my old G5 (which still works!), and two replacement MX3200s!

markweatherill · 28 Jul 2010 at 18:47

Aren't they the ones that will replace items but usually ask that you send them a photo of the old one smashed with a hammer, or something?
(Or is that a different company?)

A[L]C · 28 Jul 2010 at 18:48

thats them

FishThrower · 28 Jul 2010 at 18:51

Logitech are suppose to be a great company, I have heard many stories regarding them going the extra mile for their customers, very rare these days.

Nanoman · 28 Jul 2010 at 18:52

Yea I broke the receiver on my MX Rev and I emailed them asking if they sold replacements and they said they would just replace the entire mouse. A fully boxed one arrived within a few days, amazing service.

decmatt · 28 Jul 2010 at 18:53

I had a G7 that fell to bits about a year out of warranty, and they sent me a G9X! Fantastic service.

j0s · 28 Jul 2010 at 18:54

I didnt get a request to photograph my keyboard smashed up, even though atm its in bits.

bash247 · 28 Jul 2010 at 18:55

Logitech has great customer service. The scroll wheel on my Logitech G9 started to mess up and I phoned them and they sent the G9x which just came out at the time

Andelusion · 28 Jul 2010 at 18:57

http://forums.overclockers.co.uk/showthread.php?t=18101783&highlight=logitech

Apok · 28 Jul 2010 at 18:57

What sort of evidence do you need to show proof of ownership/purchase?

Got my previous mouse (G5) sitting around unused despite it being my favourite as it seems the laser sensor has had it, I believe i have nothing left but the mouse itself though, really should learn to keep receipts.

PapaLazaru · 28 Jul 2010 at 18:58

I wonder if they will replace my borked Extreme 3D pro joystick.

bash247 · 28 Jul 2010 at 18:59

Apok said:
What sort of evidence do you need to show proof of ownership/purchase?

Got my previous mouse (G5) sitting around unused despite it being my favourite as it seems the laser sensor has had it, I believe i have nothing left but the mouse itself though, really should learn to keep receipts.

They only asked where I bought mine from which was amazon.

Chris1712 · 28 Jul 2010 at 18:59

Excellent company. Had an MX3100 (I think) wireless keyboard and mouse which was nearly 5 years old, the wheel started being a bit iffy and occasionally the keyboard would just disconnect. Couple days later had a brand new MX5500 set through the post

.

Slinky1989 · 28 Jul 2010 at 19:01

A few keys on my G11 just broke randomly the other day. The keyboard is waaaay out of warranty but even so I fired off an email to them to see if there was anything I could do.

A couple of days later and while they said they couldn't replace it cos it was out of warranty (like over a year), they gave me a 50% discount code to spend on anything I liked!

Thanks Logitech!

analog · 28 Jul 2010 at 19:04

markweatherill said:
Aren't they the ones that will replace items but usually ask that you send them a photo of the old one smashed with a hammer, or something?
(Or is that a different company?)

Na its them, they wanted me to smash my z-5500 control pod before they sent me a new one, i told them it wasn't happening and got a new one all be it after a considerable wait.

danza · 28 Jul 2010 at 19:20

I almost want my MX518 to snuff it so I can experience the wonder of Logitech customer support!

MissChief · 28 Jul 2010 at 19:22

They're fabulous. I had a Logitech MOMO Steering wheel, expensive bit of kit, circa £150 that came with a two year warranty. The pedals starting acting up and not registering so I phoned the support line. The guy on the phone asked me a few questions then said to leave it with him and he'd call me back. 2 days later UPS delivered a brand new Wheel, the latest version without any smashing up involved. Wouldn;t hesitate to use them again and I currently have a g11 keyboard which has outlasted my Saitek Cyborg which went wrong within the warranty and Saitek and the retailer didn't want to know.

ojrules · 28 Jul 2010 at 19:26

havn't experienced their customer service, though i havn't had to. Had a wireless keyboard for what must be 4+ years, rarely ever have to replace batteries ( soo much better than a cheap ****** one i've got downstairs), it's been smacked off stuff quite a lot (by accident, i'm not angry

)... only thing wrong is one of the feet keeps coming off. I wouldn't hesitate buying another logitech if this finally broke, and i'd be fine spending a bit more to get a logitech

"slinky" said:
A couple of days later and while they said they couldn't replace it cos it was out of warranty (like over a year), they gave me a 50% discount code to spend on anything I liked!

Thanks Logitech!

anything?!!