logitech and customer service

Robbie G said:
Can you say why, like I did? Would be genuinely interested to know, as the only advantage to the G500 that I can see is that it has freewheel scrolling and an extra button at the thumb. I may be missing something. The G5's report rate is also higher.
Click to expand...

Course, sorry!

It feels much more weighty in my hand, more firm and less plasticy, like I have something to really grab hold of and move, easier to be precise and steady.

The freewheel scrolling is amazing, wouldn't go back for anything, and the extra button in between the back and forward button I use as a middle click (to open new tabs in FF).
Just a shame FF can't render quick enough quite often when scrolling through long pages quickly.

I find it more accurate in games, not by far, but it's noticeable to me.

And the change DPI buttons are much better and more sensibly placed, and work on all five settings even when setpoint isn't installed, unlike the G5 whic only three would work without setpoint.
 
Good stuff, I'll have to give it more of a try and see if I can get used to it. I agree about the location of the sensitivity buttons.

I need to think of the best use of the red thumb button for IE!

Edit: it's just been given 3D document flip, awesome :D.
 
kishan666 said:
Do the keyboard replacements come boxed as when bought new or are they refurbs ?
Click to expand...

Seem to come boxed as new all the way from NL assuming netherlands.
It's even the new version, so awesome. I still can't believe they didn't ask for receipt and still did it even though I had no Serial numbers and said it was a few years old.

Sent them the first email on the 2nd enquiring about replacement parts and it arrived today.

pict0802.jpg


pict0803.jpg


pict0804.jpg


pict0805.jpg
 
Last edited:
AH2, that's interesting to know that they didn't want any evidence at all? surely they can't operate on that type of policy for too long. I have a Logitech Cordless Desktop MX from way back, sat in it's original box, which looks brand new! - I might see what they say....

thepeganator said:
Completely new products :)
Click to expand...

They're not always new, but pretty much new, it's hard to tell that they're not new, but some replacements I've had, didn't have that "new feeling". Confusing, but true. :p
**Pets his Logitech peripherals**
 
Locke said:
AH2, that's interesting to know that they didn't want any evidence at all? surely they can't operate on that type of policy for too long. I have a Logitech Cordless Desktop MX from way back, sat in it's original box, which looks brand new! - I might see what they say....



They're not always new, but pretty much new, it's hard to tell that they're not new, but some replacements I've had, didn't have that "new feeling". Confusing, but true. :p
**Pets his Logitech peripherals**
Click to expand...

Everything I've got has been completely new :)

And No evidence at all, my second MX3200 that went wrong they wanted me to make available for collection, but I just said I couldn't afford to be without a keyboard/mouse for over a week and they said "ok" and sent me a new one :)
 
I can vouch for their products too... I've used an mx510 mouse for about 6 years with no trouble until recently. The right button has started to catch making it difficult to use.
I'd feel cheeky emailing them... worth a go you reckon?
Also have their Z-5500 speakers which have worked flawlessly and continue to for the last 2.5 years.
 
I just said some buttons had broken and asked if they sold replacement membrane(rubber pad thingys), they emailed back asking more detail and saying have you reinstalled software ect, and asking for serial numbers. Emailed back saying tried all that, that I had no serial number, I attached a picture of the back of the keyboard of the missing label and the two broken feet.

They emailed back
Thank you for your answer.

It would appear that your product has suffered a hardware failure.
Please send me your full postal address and your daytime phone number.
As soon as I receive the details, I will send you a replacement device for free of charge.
Click to expand...
 
Had to send my mouse back and got a new one in return, only took a few days :)

So far Enermax, Western Digital & Logitech I have had good service over the years.

Overclockers, least said the better :p (only joking)
 
AcidHell2 said:
I just said some buttons had broken and asked if they sold replacement membrane(rubber pad thingys), they emailed back asking more detail and saying have you reinstalled software ect, and asking for serial numbers. Emailed back saying tried all that, that I had no serial number, I attached a picture of the back of the keyboard of the missing label and the two broken feet.

They emailed back
Click to expand...

Brilliant
 
jeez i'm half tempted to vandalize my mx518 and g11 just to see if they'll be 'upgraded' when the replace them!!!! (joking of course, but i'm sure there are plenty who have done summat like this after reading how good their customer services are!!)

how soon before they go bust at this rate tho?!?!? :p
 
I wonder if they will replace my 5 year old Extreme 3D Pro Joystick that developed the well known problem of pulling to the left or right on the twist without input. Worth a punt methinks.
 
Thekwango said:
how soon before they go bust at this rate tho?!?!? :p
Click to expand...

It'll be a small number claiming, as they are the manufacture probably only costs a few £ to make and probably sale to retailers at a hefty profit, probably also get far more from sales for good cs. Although they might tighten up on it. The smashing and sending a pic was a great way. Wonder why they stopped that.
 
You must log in or register to reply here.
Back
Top Bottom