logitech and customer service
- Thread starter j0s
- Start date
I bought a set of Z-5500's off of ebay, used them for about 4 months thinking the design of the control unit was crap because there was no backlight, then I realised it had just broken. No matter I thought, it was only an eBay purchase....another 5 months down the road the lack of backlight is bothering me again so I figure why not call them?
A very quick 5 minute phone call later, gave the lady at the Belfast call centre the serial number, emailed her a photo and she said she'd get a replacement sent out immediately.
Score I thought!
A couple of days later I get the UPS tracking number.... apparently the package their sending me weighs 27kg! It's due to arrive later this week.
If they've gone and sent me a whole new set I don't know what I'm gonna do! I only called up on a whim because the backlight broke!
A very quick 5 minute phone call later, gave the lady at the Belfast call centre the serial number, emailed her a photo and she said she'd get a replacement sent out immediately.
Score I thought!
A couple of days later I get the UPS tracking number.... apparently the package their sending me weighs 27kg! It's due to arrive later this week.
If they've gone and sent me a whole new set I don't know what I'm gonna do! I only called up on a whim because the backlight broke!
Soldato
- Joined
- 23 Nov 2004
- Posts
- 10,650
Just emailed them about my Mx518 that decided to cut on and off after 4 years of abuse.
I already have my new G500 here and sent them a pic of both mice with both receipts whilst they were ontop of my G11 keyboard
I already have my new G500 here and sent them a pic of both mice with both receipts whilst they were ontop of my G11 keyboard
Soldato
- Joined
- 23 Dec 2009
- Posts
- 18,303
- Location
- RG8 9
I have taken a punt and contacted support as my Extreme 3D pro Joystick, which I bought on 23 Jun 2007 from OcUK has packed up.
Twist function is pulling hard right all the time and I have read this is a common problem. Have asked them if it is possible to reset it (which I know cannot be done).
Will await the outcome and report back.
Twist function is pulling hard right all the time and I have read this is a common problem. Have asked them if it is possible to reset it (which I know cannot be done).
Will await the outcome and report back.
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