Whenever I've dealt with them it's been over the phone so maybe that has something to do with it.
Logitech customer service!!
- Thread starter Silent UK
- Start date
Whenever I've dealt with them it's been over the phone so maybe that has something to do with it.
Is there a reasonable time limit for this great service? I have an out of warranty wireless keyboard & mouse combo that's given up the ghost - is it worth contacting them? It's quite a few years old (maybe 5?). The keyboard won't connect. I've tried batteries, connections, software - no luck!
Just use the contact form on their website, they'll respond back to you usually within 48hrs - Just explain you don't have the receipt or details any more and as long as you provide a pic with serial/p/n numbers all should be fine.
Depends how far out of warranty it is. They replaced my MX1000 which was only a month out. If it's a few years out I can't really see them replacing it.
Worth a try though.
Don't expect a new G7, you'll get offered something else. Logitech US still do them but for some obscure reason they were discontinued over here
When i had a problem with my g15 keyboard they sent me out two by mistake and told me just to keep the spare one
From where they ship from it would cost more for them to collect.
Soldato
- Joined
- 19 May 2005
- Posts
- 6,897
Hmm, When it happened to mine they sent me a fuse (Although I poped down to a local store for some fuses) That was 3 years ago and it's never happened again infact I have some spare in a draw.
Hmm My G25 is playing up... The motors start to smell a bit smoky after a 30min session plus the rotation isn't as fast as it used to be. I have had it/used it for over a year so I'm guessing the warranty has run out. Wonder if they would still do something to help? 
Contacted them recently about a set of Z-5500s with a dead backlight. Email support was useless - told me to do a load of rubbish like 'connect it to a different power outlet', and then to return the speakers to the point of purchase (not helpful as it was an online store and they weigh about 20kg!)
Phone support was a different story. Told them about the problem, they asked me to send them the invoice and said they'd send me an entirely new set of speakers. I thought that was too good to be true, and sure enough I got an email a few days later saying that they'd had a delivery of control pods and I'd be receiving a new control pod instead. This arrived a couple of days later and everything now works fine. Good stuff.
Phone support was a different story. Told them about the problem, they asked me to send them the invoice and said they'd send me an entirely new set of speakers. I thought that was too good to be true, and sure enough I got an email a few days later saying that they'd had a delivery of control pods and I'd be receiving a new control pod instead. This arrived a couple of days later and everything now works fine. Good stuff.
Their telephone support are great. My G7 dies and they didn't have any stock of replacement ones so they upgraded my mouse. They only required my invoice sending once they heard the fault of dead receiver, easy to sort out and would happily stick with their products as a result.
Soldato
- Joined
- 16 Nov 2003
- Posts
- 9,682
- Location
- On the pale blue dot
As my above post about being sent the wrong dinovo I have received an update today from them saying :
-
-
How awesome is that
<3
I suggest you invest in a set of Z5500s or a really expensive Harmony Remote at half price
Also wanted to share my experience with logitechs support.
My G5 died over a year ago, only recently decided to get it replaced, nothing to loose, only came with a 1 year warranty from the purchase place. Contacted them, asked for the invoice and a picture of the product (with reference number on bit of paper), did that and within 2 hours they had a new G5 on the way to me.
Best part is theyve said that i dont have to send the old one back, good job as address was in germany.
BFG + Logitech, best in my experience for warranties and customer support.
My G5 died over a year ago, only recently decided to get it replaced, nothing to loose, only came with a 1 year warranty from the purchase place. Contacted them, asked for the invoice and a picture of the product (with reference number on bit of paper), did that and within 2 hours they had a new G5 on the way to me.
Best part is theyve said that i dont have to send the old one back, good job as address was in germany.
BFG + Logitech, best in my experience for warranties and customer support.
Soldato
- Joined
- 7 Jul 2009
- Posts
- 16,234
- Location
- Newcastle/Aberdeen
If you're looking for a budget keybaord the OCZ Elixir is good.