Logitech Customer Support

Guess it's not just me impressed by them then.

My Harmony Remote's display died, so they sent me a brand new one, all they asked was I send the battery cover off the old one to them.
 
A.yone got a new mouse when out of warranty????

Got a G7 carbon which is now 3.5yrs old and the batteries now have a short life, plus they don't charge properly. I'm evening using my brothers G7 basestation and batteries (his mouse died and they sent him a new G5).

Might be worth shooting over some e-mails.
 
Locke said:
No sorry.

As per the other Logitech thread, I was told that the G7 was not manufactured anymore :( even though they still advertise the carbon version on their website....

Would kill for that one lol! :D

This one
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It's my brothers US Carbon G7 that's dead :(. My (EN) green G7 and dads (US) green G7 are still alive. If either of those two die I might salvage them for parts for fixing the carbon one!
 
I've only had to deal with their support once and it was a fantastic experience.

My Logitech G25 force feedback was starting to die after 20 months of heavy use and my gear stick lost reverse. After contacting their support via phone they setup a ticket for my fault which they only wanted a picture proving that I owned the wheel (in that shot I made sure my G19 was visible ;)).

After 3 days (forgot to update my phone number) they sent me a tracking number of my new replacement wheel. A few days later the wheel turned up and to my surprise it was a brand new G25 with pedals and everything rather than just the wheel and stick. Even more to my surprise that their wasn't a note or return address for my dying wheel and my ticket had been closed.

So I now have 2 G25 wheels apart from one starts smelling of burning motors after 15 minutes of use and can't do reverse I'm still happy to have 2x £100 wheels and 2 years of great use out of them :D
 
Dano said:
After less than a year of being available (with a three year warrenty) the G7 was discontinued (in Europe only, still available in the US), was offered a G9 or a MX Revolution as a replacement, neither of which were suitable to me, getting a refund was a complete nightmare and the whole process took something like four months, several dozen emails and several overseas phonecalls.
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You could have got a replacement and sold it, hindsight and all that I suppose.
 
Wish this was the case with Netgear,

I have a 5 port gigabit switch bought in 2008, plugged and left untouched until yesterday when I went to unplug it and move room, the plug/transformer casing fell off! Bearing in mind this is the first time the plug has been unplugged this simply isn't good enough.

I phoned up the technical support and was told that because the power supply wasn't in peices when I bought the product I cannot have a replacemen!!!!!!!.

Rob
 
Huh, I don't know which Logitech you lot are dealing with but it's not the same one I've emailed.

I contacted them because my Z3 2.1 speakers have just died, the connection was always dodgy where the speakers go into the subwoofer, making popping noises if it was moved slightly but I just put up with it.

Damn thing died on me a couple of days ago so in light of this thread I've emailed them explaining that I was disappointed with what had happened (and said they were out of warranty) and received a reply back "take them to a trusted electrician".

Great...

OK, so they are out of warranty so maybe I shouldn't expect too much...I blame you lot for hyping the CS up too much. :p
 
I had excellent customer service from logitech too, I had an mx1000 and that stopped charging after a couple of years, they swapped it for an mx revolution for me with no questions asked, turnaround was only a couple of days, I now own an mx revolution, g15 and some z5500s, Whenever I am looking for peripherals logitech is the first brand I consider
 
Wasn't there a guy on here, or possibly a story posted about a guy who kept going back thinking he was getting all these logitech products free, not sending back any pics or cut usb cables...then one day after a year or so of doing this getting hit with a £'000 bill??
 
GinG said:
Wasn't there a guy on here, or possibly a story posted about a guy who kept going back thinking he was getting all these logitech products free, not sending back any pics or cut usb cables...then one day after a year or so of doing this getting hit with a £'000 bill??
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Yes
 
-Ad- said:
A.yone got a new mouse when out of warranty????

Got a G7 carbon which is now 3.5yrs old and the batteries now have a short life, plus they don't charge properly. I'm evening using my brothers G7 basestation and batteries (his mouse died and they sent him a new G5).

Might be worth shooting over some e-mails.
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Depends who you get on the other end tbh, I wasn't asked for any invoice or proof of purchase and mine was out of warranty :p

The least you'd get is some heavy discount for a new one, but it wont be the G7 unless it's from the US...
 
Another major thumbs up from me. This thread reminded me about a G5 I had which died a while back. I had another one, so didn't really need it (long story). Dug it out of the cupboard and emailed them with the details last night. I've just been offered a G500, so yes, I will be gladly sticking with my multiple Logitech mice, keyboards and speakers.

Edit:... and I've just been emailed to say it's been posted =P
 
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Haggisman said:
Another major thumbs up from me. This thread reminded me about a G5 I had which died a while back. I had another one, so didn't really need it (long story). Dug it out of the cupboard and emailed them with the details last night. I've just been offered a G500, so yes, I will be gladly sticking with my multiple Logitech mice, keyboards and speakers.

Edit:... and I've just been emailed to say it's been posted =P
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Same situation as me with my G7, except my G7 was in my cupboard for almost 2 years :p
 
I was in contact with them and then I realised I was on the America support forum. Oops, so started a new query with the Europe support forum and then somehow ended up with two people from Logitech in correspondence over the same issue.

The lady I was communicating with was very laid back and asked nothing really, said that the G5 was no long available and would I like an MX620 - errrrm NO, I want a replacement from the 'G' series.

Anyway mean while the other guy said the G5 wasnt available and would have to send me a G500 (thumbs up) from me! But then he went quiet and I didnt hear back from him

So theres me thinking they are gonna send out out two new mice.

Later the lady gets back to me saying she has shipped me a G9x. BONUS they are worth £90 odd.

Im still waiting to see if the other bod gets back to me with a G500 LOL

Keep you posted..

Wish other companies were as laid back and receptive as Logitech are!
 
To continue my post made yesterday - I emailed yesterday that my MX Revolution mouse 1 button was faulty, today I got the UPS tracking for the new mouse :D Woot!
 
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