Logitech G400 mouse - faulty

locky123

locky123

locky123

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Joined
21 Mar 2011
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21
My replacement G400 has become faulty after 8 months, after the original one in a similar period of time. The first one kept disconnecting/reconnecting. The replacement from the original supplier now randomly freezes. I've troubleshooted the usual software issues but the problem persists, so used a different mouse and had no issues. Tried the G400 again and the problem came back.

I suspect it is a wiring problem.

So I dont want to get a another replacement G400 based on this experience.

Can anyone recommend a gaming mouse that is robust and will last?

Should I complain to Logitech or the original supplier to get a replacement or credit?
 
Mime started doing the exact same thing.

Logitech say they're going to take 3 weeks to turn it all around, so I'll probably just buy something else and sell the replacement G400.
 
Mr_White said:
Mime started doing the exact same thing.

Logitech say they're going to take 3 weeks to turn it all around, so I'll probably just buy something else and sell the replacement G400.
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i sent my g400 back on a thurs/friday got a new one by tuesday/wed

doesnt take that long ;p
 
Braka said:
i sent my g400 back on a thurs/friday got a new one by tuesday/wed

doesnt take that long ;p
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Did they ask you to send it to the original supplier and not straight back to Logitech?

Did they refund your postage costs?

Quite frankly I would prefer to have a mouse that lasted more than a year, so would prefer a refund.

A mouse that cannot last more than a year does not give me confidence a third replacement will be any better.

And it seems I am not the only one.
 
locky123 said:
Did they ask you to send it to the original supplier and not straight back to Logitech?

Did they refund your postage costs?

Quite frankly I would prefer to have a mouse that lasted more than a year, so would prefer a refund.

A mouse that cannot last more than a year does not give me confidence a third replacement will be any better.

And it seems I am not the only one.
Click to expand...

with logitech i find it best to just contact them on there website rather then going though suppliers / retailers etc , they send you a printable postage so its free to send back to them , pritty quick turn around they usually just send the item out as soon as they know the RMA has been delivered to them i guess.
 
I love my G400, I use it at home. :)

Any issues, if you purchased from us we may be able to help you, but Logitechs support is great too from what I have heard. :)
 
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