Logitech RMA

kmufc77 · 4 Mar 2011 at 20:25

Just spilt a whole bottle of Budweiser over my G11 Keyboard and now loads of keys are not working :rolleyes:

Yes i know its my fault,ive emailed Logitech and have left out the bit about beer being spilt

,im hoping i can get atleast a discount on another KB from there store.

If not im in the market for another KB around the £30-40 range as this ultra slim Logitech KB im using now is doing me head in

Im thinking about the Microsoft Sidewinder X4 or X6 Keyboards,are these suitable replacements for a G11?

This should teach me to have beer on my desktop in future.

Kras · 4 Mar 2011 at 20:36

Hate to be nagging but, never leave drinks close to computers!

kmufc77 · 4 Mar 2011 at 20:38

cammy5477 · 4 Mar 2011 at 20:48

kmufc77 said:
Just spilt a whole bottle of Budweiser over my G11 Keyboard and now loads of keys are not working

as this ultra slim Logitech KB im using now is doing me head in

are you sure you didnt do it on purpose to get rid of the logitech

kmufc77 · 4 Mar 2011 at 20:52

The G11 is the KB i split beer on,the Logitech Ultra slim is my backup KB which im using now as the G11 is now useless.

The G11 is a superb KB for the money, so no i didnt spill beer on it on purpose

King Damager · 4 Mar 2011 at 21:08

Will probably get a replacement or 50% off a keyboard on their site, so you might be able to look at £60-80

kd

Surveyor · 4 Mar 2011 at 21:19

You're not going to get a discount on a Microsoft keyboard from Logitech :confused:

kmufc77 · 4 Mar 2011 at 21:32

^Never,you say?if all else fails with Logitech then the X4/X6 Sidewinder is the KB i will look to get.

Thats why in my OP i have asked if these are suitable replacements,of course if Logitech offer me a replacement or discount i can then look to sell maybe.

DIABLO · 4 Mar 2011 at 21:40

I might sound like an arse but i hope you don't get a free keyboard as it was your fault and since Logitech treat thier customers so well when it comes to warrentee i don't like to see them being taking advantage off.

hlennie · 4 Mar 2011 at 21:49

Lol it's a sin to spill beer logitech just sent me a brand new g19 when mine failed they are quite good with replacements

kmufc77 · 5 Mar 2011 at 18:40

Been in touch with Logitech and a new Keyboard is being despatched to me

Another case of superb Customer Service even though i have lied to them,i have bought a lot of there products in the past and will continue to do so .

Tbh i would have been more than happy with some discount on another Logitech keyboard

Thanks for the support DIABLO

PapaLazaru · 5 Mar 2011 at 18:42

Beer ain't nothing. Black sambuca is a killer.

Cr416 · 5 Mar 2011 at 20:41

Logitech replaced my entire z5500 speaker system when the sub went after a drunk party I was at where it got turned up and blew it lol.

Technically I don't remember it happening so

Great service from them though.

neallnufc · 5 Mar 2011 at 20:46

Cr416 said:
Logitech replaced my entire z5500 speaker system when the sub went after a drunk party I was at where it got turned up and blew it lol.

Technically I don't remember it happening so

Great service from them though.

how did you explain that to the logitech rep? lmao

kmufc77 · 7 Mar 2011 at 11:47

Just had a email and it looks like my replacement has been upgraded:

Your fulfillment has been shipped.

The following products were included :

1 ¦ GAMING KEYBOARD G110,UK,EMEA

Which i think is this:

http://www.overclockers.co.uk/showproduct.php?prodid=KB-180-LG

matthab · 7 Mar 2011 at 13:16

Win Win all round. I am going to be a nag and say i kind of disapprove of you lieing. Logitech do great customer server and I dont want them to stop.

My example is a good one. Had a Logitech 5.1 Z5450 set which the rear speaker stopped working. I rang them expecting them to send me a new a speaker. Instead it turns out my speakers were discontinued. So they sent me a set of z-5500's which were a good £300 more.

ryu · 7 Mar 2011 at 13:21

excuse me mr logitech, but my discontinued dinovo that i have only used almost everyday for the past 7 years has worn out, can i have a brand new dinovo edge for free pleeease!!!1

Avathar77 · 7 Mar 2011 at 13:23

Make you wonder how much of a markup all this great customer services adds up to! I my self got a replacement for my MX518 with out even sending the old one or the receipt (sensitivity button problem).

PhillyDee · 7 Mar 2011 at 13:24

matthab said:
Win Win all round. I am going to be a nag and say i kind of disaprove of you lieing and Logitech do great customer server and I dont want them to stop.

I agree. This is taking advantage. It was your fault, nothing to do with a faulty item. Its akin to fraud tbh.

I had a G5 replaced when their firmware update killed it. It was 7 months over the warranty period, they replaced it. Although they had no obligation to do so. When they decide that they will no longer honour every single RMA over the warranty period, every customer loses out.

kmufc77 · 7 Mar 2011 at 13:26

matthab said:
Win Win all round. I am going to be a nag and say i kind of disaprove of you lieing and Logitech do great customer server and I dont want them to stop.

My example is a good one. Had a Logitech 5.1 Z5450 set which the rear speaker stopped working. I rang them expecting them to send me a new a speaker. Instead it turns out my speakers were discontinued. So they sent me a set of z-5500's which were a good £300 more.

Like ive said ive bought lots of there products and will continue to do so after this.

@PhillyDee,Fraud behave for christ sake,i paid £30 for keyboard that is 3 months old that i accidentally spilt drink on,ive hardly committed a crime and to say fraud over £30 is laughable

So what i told a white lie,Logitech have now got a customer for life over this so they profit dont they, and they have yet another thread on the internet praising there customer service