M32U Dead Pixel

[veniv]

I recently purchased the gigabyte M32U monitor and found a single dead blue subpixel. I later found it seems that this is very common on this model.
The reason I am making this thread is to ask the M32U owners and other members of the community about your experiences with dead pixels on this monitor and whether it is worth seeking a replacement.

Thank you for your help.

 

[Captain_Bosh]

OCUK have the same policy on all monitors regarding dead pixels so better checking that Veniv.

TV & MONITOR PIXEL POLICY​

Please be aware that all of our Suppliers and thus Overclockers UK conform to the ISO 9241-302 standard - the acceptable number of dead pixels based on screen size and resolution. Information on this can be found through any major search engine typing "ISO 9241-302" and the monitor brand name. Products with dead pixels of equal to or less than those defined within the ISO 9241-302 standard will not be accepted for return.

 

[harmattan]

On the other hand, I bought a b-grade m32u here a few months back and it's absolutely perfect in every way.

Monitors are still (15 years later) a bit of a crapshoot when it comes to dead pixels. Although not perfect, I'd be happy with just a single dead pixel on an otherwise great monitor.

 

[veniv]

Thank you for your post.

Usually, dead pixels bother me quite a lot, since I am purchasing something brand new, I expect it to be in a perfect condition.

This one I was planning to keep it, because it had a single dead subpixel, and it is only possible to see it in blue, and otherwise is unnoticeable in static backgrounds. Unfortunately, I found another(not showing green) on a different place by accident, despite looking for it previously. Maybe I haven't noticed it or it appeared later on.

After some searching on google, I found that many owners are complaining about dead pixels and about Gigabyte's QC in general. Of course, online you only see the issues and rarely see positive feedback, but the posts are quite a lot and to me it seems likely that the next one will also have some. Anyway, I will get a second one and see how that turns out.

 

[MrRockliffe]

Depending how long you’ve had it, you can just return it under consumer rights.

 

[Clairvoyant]

I have one had it since December 21. Not dead or stuck pixels.

There used to be a program on the net, that would try and fix it. By running different colour screens.

 

[DeliciousStorage]

OCUK have the same policy on all monitors regarding dead pixels so better checking that Veniv.

TV & MONITOR PIXEL POLICY​

Please be aware that all of our Suppliers and thus Overclockers UK conform to the ISO 9241-302 standard - the acceptable number of dead pixels based on screen size and resolution. Information on this can be found through any major search engine typing "ISO 9241-302" and the monitor brand name. Products with dead pixels of equal to or less than those defined within the ISO 9241-302 standard will not be accepted for return.

It doesn't really matter what the retailer considers acceptable. If it has a fault you have the right to reject the goods and return it within 30 days for a full refund.

 

[veniv]

It doesn't really matter what the retailer considers acceptable. If it has a fault you have the right to reject the goods and return it within 30 days for a full refund.

Thank you for your comment. This is what I know as well.

I don't know how retailers expect customers to accept products with defects.

When I contacted overclockers, they replied that I can return the monitor, because gigabyte has a 0 dead pixel policy, so according to them you cannot return a monitor, if the manufacturer has allowance for dead pixels in their policy or something.

 

[Surveyor]

It doesn't really matter what the retailer considers acceptable. If it has a fault you have the right to reject the goods and return it within 30 days for a full refund.

If a monitor (or any other product) is sold as meeting a certain standard (which you agree to when you purchase) then it can't be said to be faulty if it meets that standard.

Thank you for your comment. This is what I know as well.

I don't know how retailers expect customers to accept products with defects.

When I contacted overclockers, they replied that I can return the monitor, because gigabyte has a 0 dead pixel policy, so according to them you cannot return a monitor, if the manufacturer has allowance for dead pixels in their policy or something.

Gigabyte don't have a zero dead pixel policy, they allow up to five. One wouldn't help you anyway as you have two dead sub-pixels. It seems you're fortunate OcUK are mistaken.

 

[DeliciousStorage]

If a monitor (or any other product) is sold as meeting a certain standard (which you agree to when you purchase) then it can't be said to be faulty if it meets that standard.

This only applies for the warranty after you have accepted the goods. If you ordered it online you can cancel the contract within 14 days and aren't required to give a reason.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

These Regulations implement most provisions of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive...

www.legislation.gov.uk

 

[veniv]

Gigabyte don't have a zero dead pixel policy, they allow up to five. One wouldn't help you anyway as you have two dead sub-pixels. It seems you're fortunate OcUK are mistaken.

This means I should have not purchased from them. Won't happen again.

I am not sure, but isn't this standard only decided by the manufacturer? If that was the case, then manufacturers could say having for example 100 dead pixels is acceptable(if they consider the monitor is class 3).

This is clearly a visual defect in the most important part of a monitor, so even if the manufacturer says it is acceptable (every manufacturer will most likely say that), I think the consumer should be able to return it for full refund. I don't know how the law is, but despite having some sort of a standard 'ISO 9241-302', that doesn't necessary mean it is statutory.

When I purchase things as brand new, I expect them to have 0 defects, otherwise why would I purchase them as new and pay the premium?

 

[veniv]

This only applies for the warranty after you have accepted the goods. If you ordered it online you can cancel the contract within 14 days and aren't required to give a reason.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

These Regulations implement most provisions of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive...

www.legislation.gov.uk

I think this applies no matter whether the product has faults or not, but in that case the consumer is liable to cover the reduction of value to the product, as it can't be re-sold as brand new, since it has already been opened and used.

In my case I have a reason to cancel it, since the panel is defective.

 

[Surveyor]

This only applies for the warranty after you have accepted the goods. If you ordered it online you can cancel the contract within 14 days and aren't required to give a reason.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

These Regulations implement most provisions of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive...

www.legislation.gov.uk

You agree to accepting the monitor will meet a certain standard when you click to purchase it.

Returning a monitor under the CCR is a different ball game. As the purchaser you'd be responsible for the cost of shipping and insuring the return, not an easy task with a monitor, and you may not receive a full refund.

This means I should have not purchased from them. Won't happen again.

I am not sure, but isn't this standard only decided by the manufacturer? If that was the case, then manufacturers could say having for example 100 dead pixels is acceptable(if they consider the monitor is class 3).

This is clearly a visual defect in the most important part of a monitor, so even if the manufacturer says it is acceptable (every manufacturer will most likely say that), I think the consumer should be able to return it for full refund. I don't know how the law is, but despite having some sort of a standard 'ISO 9241-302', that doesn't necessary mean it is statutory.

When I purchase things as brand new, I expect them to have 0 defects, otherwise why would I purchase them as new and pay the premium?

If you want a monitor with zero pixel faults then you should buy one which comes with that as a guarantee. If you bought a Class 3 monitor then you can hardly complain if it has a number of faults within the allowed number.

 

[veniv]

What I am trying to say is that nowhere on the product description it is written the class on the monitor or in what condition it might come in, therefore the consumer is not agreeing that the product might come with defects, since the defect is nowhere mentioned in the product description.

You cannot agree to something, which isn't written anywhere. What is written on Gigabyte's website for the allowed 5 dead subpixels is the warranty policy. As a consumer, anyone should have a right to return a product if it doesn't fit the description.

 

[DeliciousStorage]

You agree to accepting the monitor will meet a certain standard when you click to purchase it.

Returning a monitor under the CCR is a different ball game. As the purchaser you'd be responsible for the cost of shipping and insuring the return, not an easy task with a monitor, and you may not receive a full refund.

I just checked a random monitor from Overclockers, absolutely nowhere in the description or features does it mention anything about a dead pixel policy. I disagree that you are accepting the monitor will meet a certain dead pixel standard when there is zero mention of it at the point of sale.

In any case the actual law disagrees with you here no matter what may be written in the product description. You are allowed to open and test the goods as long as you don't mishandle and damage them, and you are entitled to a full refund including standard delivery costs, the exception is if you paid for express delivery which was not the cheapest option.

34.
(2) The trader must reimburse any payment for delivery received from the consumer, unless the consumer expressly chose a kind of delivery costing more than the least expensive common and generally acceptable kind of delivery offered by the trader.
(3) In that case, the trader must reimburse any payment for delivery received from the consumer up to the amount the consumer would have paid if the consumer had chosen the least expensive common and generally acceptable kind of delivery offered by the trader.
(9) If (in the case of a sales contract) the value of the goods is diminished by any amount as a result of handling of the goods by the consumer beyond what is necessary to establish the nature, characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price.

 

[Surveyor]

I just checked a random monitor from Overclockers, absolutely nowhere in the description or features does it mention anything about a dead pixel policy. I disagree that you are accepting the monitor will meet a certain dead pixel standard when there is zero mention of it at the point of sale.

In any case the actual law disagrees with you here no matter what may be written in the product description. You are allowed to open and test the goods as long as you don't mishandle and damage them, and you are entitled to a full refund including standard delivery costs, the exception is if you paid for express delivery which was not the cheapest option.

34.
(2) The trader must reimburse any payment for delivery received from the consumer, unless the consumer expressly chose a kind of delivery costing more than the least expensive common and generally acceptable kind of delivery offered by the trader.
(3) In that case, the trader must reimburse any payment for delivery received from the consumer up to the amount the consumer would have paid if the consumer had chosen the least expensive common and generally acceptable kind of delivery offered by the trader.
(9) If (in the case of a sales contract) the value of the goods is diminished by any amount as a result of handling of the goods by the consumer beyond what is necessary to establish the nature, characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price.

The dead pixel policy is linked on the product page under the delivery tab and returns.

As I said, you may not receive a full refund if you return an item using the CCR. I also correctly said you're not going to be reimbursed for the cost of returning an item using the CCR.

 

[DeliciousStorage]

The dead pixel policy is linked on the product page under the delivery tab and returns.

As I said, you may not receive a full refund if you return an item using the CCR. I also correctly said you're not going to be reimbursed for the cost of returning an item using the CCR.

I still don't see anything under the delivery tab. If it is there somewhere that I'm not seeing I'd still disagree that you're accepting a dead pixel policy, it's not made clear in the product description and it would not meet the advertised specifications. If you did have to pay for return shipping it would be well worth it for dead pixels that you notice.

A single dead pixel isn't acceptable for a £689 monitor in my opinion. If a retailer rejected it based on some dead pixel policy buried in the terms and conditions, I'd quote a subjective fault like excessive backlight bleed which would be difficult if not impossible to disprove, and they'd have to arrange return shipping at no cost to you.

 

[Surveyor]

I still don't see anything under the delivery tab. If it is there somewhere that I'm not seeing I'd still disagree that you're accepting a dead pixel policy, it's not made clear in the product description and it would not meet the advertised specifications. If you did have to pay for return shipping it would be well worth it for dead pixels that you notice.

A single dead pixel isn't acceptable for a £689 monitor in my opinion. If a retailer rejected it based on some dead pixel policy buried in the terms and conditions, I'd quote a subjective fault like excessive backlight bleed which would be difficult if not impossible to disprove, and they'd have to arrange return shipping at no cost to you.

You can have an opinion but if that isn't the basis on which a monitor is sold I don't see it getting you very far. If you decide to return the monitor for some other spurious fault they might decide to disagree with you.

All goods returned as faulty are tested by Overclockers UK technicians. Any item found to be not faulty or damaged will be returned to you. There is no handling charge but you will be charged for the cost of return shipping. You will be notified by e-mail before any non-faulty goods are returned to you.

 

[DeliciousStorage]

You can have an opinion but if that isn't the basis on which a monitor is sold I don't see it getting you very far. If you decide to return the monitor for some other spurious fault they might decide to disagree with you.

Backlight bleed isn't a spurious fault, it is an actual manufacturing defect on almost all LCD screens and the extent to which it would be considered a fault is entirely subjective. Unless they also have some backlight bleed allowance policy buried in the terms and conditions you'd be legally entitled to a full refund.

 

[Surveyor]

Backlight bleed isn't a spurious fault, it is an actual manufacturing defect on almost all LCD screens and the extent to which it would be considered a fault is entirely subjective.

It's spurious if you're just claiming it as a means of getting around the pixel policy.