MacBook pro screen problem

Invasion · 23 Jan 2017 at 20:51

My MacBook screen looks like it is maybe becoming unbonded around edge - along top and left hand side. I think this is caused from my fingers pressing on screen when opening up? I don't think they are scratches ? Does anyone else have this problem, or have they seen it; and is it something I can get fixed?

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cheers

rpn · 24 Jan 2017 at 18:26

I have had the very exact problem with my 2013 MBP and Apple replaced the screen FOC.

It's a known fault and Apple is fully aware of the problem.

Invasion · 24 Jan 2017 at 18:59

rpn said:
I have had the very exact problem with my 2013 MBP and Apple replaced the screen FOC.

It's a known fault and Apple is fully aware of the problem.

Thanks for that

thats made me much happier

I take it is a bonding problem ? do they swap out the whole macbook or just th screen?

will make it much easier as it is a known fault.

deaglecat · 24 Jan 2017 at 19:24

This ? http://www.staingate.org/

rpn · 24 Jan 2017 at 20:06

Invasion said:
Thanks for that thats made me much happier
I take it is a bonding problem ? do they swap out the whole macbook or just th screen?

will make it much easier as it is a known fault.

Just the screen.

Invasion · 25 Jan 2017 at 10:11

deaglecat said:
This ? http://www.staingate.org/

Thanks for the link

how bad are some of those :eek:

Don't like the fact it seems like it reocurs after fix. I'm guessing you have to give Apple 3 attempts to fix before you could ask for new unit ?

rpn said:
Just the screen.

thanks

MacRS4 · 25 Jan 2017 at 12:01

There was a recall/replacement program - see here. Happened on my 13" unit and the guy agreed to replace it before I'd even finished describing the problems to them.

Cleisthenes · 25 Jan 2017 at 12:04

Sounds like typical Apple Customer service, it's good to hear. I haven't witnessed this on either of my rMBP's but at least if I do I won't be screwed.

Let us know if you manage to get it sorted as the others here have done.

MacRS4 · 25 Jan 2017 at 12:05

Yeah, they were good about it. I'd taken mine in for a couple of keys I'd broken - the unit was my travel buddy so got a fair bit of abuse - put the screen thing down as an effect of that abuse. Fixed both for free in a few hours! Can't ask for more than that.

LiE · 25 Jan 2017 at 13:05

Had mine done last week, took Milton Keynes Apple 2 hours and it was free.

metachi · 26 Jan 2017 at 13:58

after you got your screen replaced. best advice is put a screen protector on to prevent happening again!!

Invasion · 27 Jan 2017 at 20:44

Cleisthenes said:
Sounds like typical Apple Customer service, it's good to hear. I haven't witnessed this on either of my rMBP's but at least if I do I won't be screwed.

Let us know if you manage to get it sorted as the others here have done.

Taking mine in on Monday I will let you know how I get on

MacRS4 said:
Yeah, they were good about it. I'd taken mine in for a couple of keys I'd broken - the unit was my travel buddy so got a fair bit of abuse - put the screen thing down as an effect of that abuse. Fixed both for free in a few hours! Can't ask for more than that.

LiE said:
Had mine done last week, took Milton Keynes Apple 2 hours and it was free.

In a few hours..Im hoping that will be how quick they will do mine.I don't really want to be without for a few days fingers crossed

metachi said:
after you got your screen replaced. best advice is put a screen protector on to prevent happening again!!

Already have one on order

really don't want this happening again thats for sure

GMac11 · 30 Jan 2017 at 18:42

Yep, another here who partook in the replacement programme.

Of course then didn't I go and get what looks like a stone chip on the screen about a month after I'd just got it back from Apple all nice and new

It's not all that noticeable but when you do see it it's hard to pretend it's not there.

Not sure whether to just live with it now or get it repaired, again, although very much at my own this time.

Invasion · 16 Feb 2017 at 19:28

finally got to the Apple store today. I had appointment at 1:45 didn't get seen until 2:30..then they tell me its a really quick job, but it is going to take 10 days :mad:

Decided to bring it home again and try the Bedford store. I know they have done this Job in two hours. 10 days is ridiculous as far as I'm concerned..just cant be without it for that long.

LiE · 17 Feb 2017 at 11:01

Invasion said:
finally got to the Apple store today. I had appointment at 1:45 didn't get seen until 2:30..then they tell me its a really quick job, but it is going to take 10 days
Decided to bring it home again and try the Bedford store. I know they have done this Job in two hours. 10 days is ridiculous as far as I'm concerned..just cant be without it for that long.

Can they not call you when they have the part in?

Invasion · 17 Feb 2017 at 19:33

LiE said:
Can they not call you when they have the part in?

You would think wouldn't you. I asked if they could book in the repair and I would bring it in on the day...but they don't do that apparently. He just said to me try bringing it back in and maybe they will be able to do it sooner if its quiet. Going to take it back in next week, first thing when they open doors. If they can't do it then I guess I will leave it.

JamesM · 18 Feb 2017 at 09:44

Can anyone recommend a decent screen protector?

MagicBoy · 18 Feb 2017 at 10:11

Same problem with mine. Took it into the store to get a Magsafe replacement, Genius spotted the screen and offered to get it done FOC before I could ask!

JamesM said:
Can anyone recommend a decent screen protector?

No need. Highly unlikely to get scratched in your pocket by house keys, or get dropped on the pavement screen down!

MagicBoy · 18 Feb 2017 at 10:12

LiE said:
Can they not call you when they have the part in?

They did for me. Part arrived two days later, took the MacBook in and had it back day after that.