Maxtor RMA

sepulchre · 16 Mar 2006 at 23:31

I've had to RMA one fo my 160Gb Sata drives back to Maxtor. I've just looked it up on their site and it says "Your drive has been shipped via DHL." But doesnt actuially say if they are sending me my old drive back or a new one, my old serial is refreneced, but I imagine (hope) this is becasue its RMA info and not the serial of the drive coming to me.

Anyone have an idea on this?

Sep

Priapus · 17 Mar 2006 at 06:06

You will get a brand new drive.

sepulchre · 17 Mar 2006 at 08:37

Nice! Thanks for that, Maxtors site isnt big on info!

Priapus · 17 Mar 2006 at 10:48

I only know as I had to do the same thing. They just take your old drive in for testing to see why it went wrong ect and just send you a new drive of the exact model and size of your original drive.

No problem.

Burned_Alive · 18 Mar 2006 at 00:55

So if i RMA my Maxtor Maxline 250gb thats just gone **** up they'll send me a brand new unit?

Kaiju · 18 Mar 2006 at 03:35

Haha, i just ran a diag on all my drives 3x WD's, 1x Sammy and 1x Maxtor and the Maxtor showed errors. I then ran PowerMax and sure enough was given a diag code to RMA the drive on the site. Damn Maxtor drives! As soon as i get the new drive i'm floggin' it.

sepulchre · 18 Mar 2006 at 11:17

At least MaxBlast worked for you. Crap software wouldnt even recognise my drives, read somewhere it doesnt like NF4 boards, not sure how true that is though.

Kaiju · 18 Mar 2006 at 14:45

I'm on NF4.

sepulchre · 18 Mar 2006 at 15:08

The Jet said:
I'm on NF4.

Maybe just my NF4 board then

Kaiju · 18 Mar 2006 at 15:09

Were you using a USB caddy by any chance? If so, you need to install it as a PATA/SATA drive.

AWPC · 18 Mar 2006 at 22:20

@ least you guys got an RMA. Maxtor told me to take a running jump even though the drive was only 18 months into the 36 month warranty as it was mis-sold to me by another e-tailer (not ocuk) as an OEM unit. In the small print their warranty does not cover OEM units unless they are part of an entire PC system!

This means if you are sold a Maxtor HD of which its serial number is part of a batch they intended for purely OEM System builders the warranty is only 12 months AFAIK.

They have another batch which are intended to be sold by etailers as OEM HDs only.

Anything bought from OCUK will I'm sure be fine but some of the other well known etailers are cutting corners + increasing profit margins by mis-selling cheaper HDs as OEM when they are OEM System builders only devices. Buyer beware!

Will never ever buy another product from Maxtor again as they would not even assist in getting it fixed @ my cost and were only talking a drive which would now cost £30 new as its only 80GB!

Their customer support is terrible as it takes forever to get an email response & like others have said the website is not exactly easy to find vital info on.

Wonder how on earth they expect to remain in business if this is the way they carry on

sepulchre · 18 Mar 2006 at 23:48

The Jet said:
Were you using a USB caddy by any chance? If so, you need to install it as a PATA/SATA drive.

Nope, it was running as a SATA drive conected dirrectly to the NF4 sata controller. Bios could see it, MaxBlast couldnt. I gave up with it in the end, on the RMA request I selected not recognised by OS and included a letter with the drive descibing the actual problem.