**** Microsoft Surface Pro 4 Thread ****

Went to work this morning, left the SP4 charging, closed the keyboard cover, got back after work and it refused to wake again. Really starting to annoy me. I just know with a MacBook it would open without issue.

A Google reveals this post from November last year, I often see Display Driver crashes so I presume it's the same.

This issue is caused by a Surface Pro 4 display driver timeout error when waking up from sleep.
This makes Surface Pro 4 one of the most unreliable Windows 10 machine out in the market today.
The typical answer given by Microsoft Tech support is to hold the power (and volume up) button for 20 seconds and force reboot which is ridiculous!
If anyone from Microsoft Surface team is reading this, please fix this. A tablet (a tablet that can replace your laptop) should not fail to wake up 30-40% of time!! This makes it completely useless and unreliable for its intended use as a tablet and for note taking.
I have spend countless hours troubleshooting this (using WinDbg tool) and this is the error from the crash dump file:
VIDEO_TDR_TIMEOUT_DETECTED (117)
The display driver failed to respond in timely fashion.
Arguments:
Arg1: ffffe00102988010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff80118d86770, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000160, Optional internal context dependent data.
NOTE: For those hopeful souls, I would like to let you know that this issue is not fixed with the latest Windows 10 TH2 (November, 2015) update either.
Click to expand...

https://answers.microsoft.com/en-us...p/f9a73aca-c13a-4e26-a1bf-f409eed1a96e?auth=1

It's quite sad that it's not been fixed.
 
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Cavallino said:
Sometimes just viewing youtube videos on this thing gets the fan to kick off... cant believe it really.
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There's no hardware VP9 decoder so Chrome uses the CPU to decode which is very inefficient. There's an extension to force h.264 but can't link it at the moment since I'm on the phone. This decodes a lot more efficiently and doesn't kick up the fan.

EDIT: Here's the link: https://chrome.google.com/webstore/detail/h264ify/aleakchihdccplidncghkekgioiakgal

I've also settled on this app to play Youtube videos on my SP4 as well as it's more touch friendly and supports casting: https://www.microsoft.com/en-gb/store/apps/tubecast-for-youtube/9wzdncrdx3fs

welshboy said:
What's it like on people's laps?
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With and without the keyboard cover I find it completely fine a comfortable. No heat as well unlike a laptop :p. Kick stand is also very handy as well.
 
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Orcvader said:
There's no hardware VP9 decoder so Chrome uses the CPU to decode which is very inefficient. There's an extension to force h.264 but can't link it at the moment since I'm on the phone. This decodes a lot more efficiently and doesn't kick up the fan.

EDIT: Here's the link: https://chrome.google.com/webstore/detail/h264ify/aleakchihdccplidncghkekgioiakgal

I've also settled on this app to play Youtube videos on my SP4 as well as it's more touch friendly and supports casting: https://www.microsoft.com/en-gb/store/apps/tubecast-for-youtube/9wzdncrdx3fs



With and without the keyboard cover I find it completely fine a comfortable. No heat as well unlike a laptop :p. Kick stand is also very handy as well.
Click to expand...

I was using Edge which seems to exhibit the same thing really.
 
Looking to upgrade my Surface Pro 3 i3 to either the i5 or i7 version. Does the i7 version throttle and stutter? Is the i5 better overall?
 
Does it come with the black keyboard as standard or do I need to purchase one?
Some sites say different.

John Lewis Tuesday for mine :-)
 
Earlier problems seem to have been tied to it being the first device to use Skylake so drivers and firmware weren't quite as robust as they should have been. Apparently the updates rolling over the next few weeks should solve the vast majority of problems/niggles.
 
Macro said:
Earlier problems seem to have been tied to it being the first device to use Skylake so drivers and firmware weren't quite as robust as they should have been. Apparently the updates rolling over the next few weeks should solve the vast majority of problems/niggles.
Click to expand...

we can only hope this is the case. nevr have i seen a cpu become such a problem for devices?

Graphics cards yes but CPU?
 
Got mine, brilliant love it.

Only issue I have with is the sleep issue and sometimes it goes laggy a bit in the OS and then catches up
 
New firmware and drivers released today:

•System Hardware Update – 2/17/2016
•Microsoft driver update for Surface UEFI
•Microsoft driver update for Surface Management Engine
•Microsoft driver update for Surface System Aggregator Firmware
Click to expand...
 
Well....installed the updates on my SP4 from 17/2/16.
Still get the "Display driver igfx stopped responding and has successfully recovered." issues.
I'm using the proper dock with 2 x 24" monitors. It still plays disco buggers when i boot or reboot; switching between all 3 screens before taking about 2 mins to settle with all of them on. Usually is only dislays 2 of the 3 screens.
When it does use all 3 i nearly always have to sign out and back in i use one of the 24" as the main display and it keeps setting the display items at 200%, so i have to reset to 100% and sign out.
So....still rubbish then. :(
 
I'm not impressed with mine, either. I may nip into the shop that sounds like an Indian place and see about returning it under the SOGA.
 
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