Missing IP

Sleek

Sleek

Sleek

Associate
Joined
6 Nov 2006
Posts
12
Location
Brighton, Hove
Hey guys, how's your network knowlage?
I need some help with this new computer i got from OcUK, it doesnt seem to have an IP address. I'm using a Belkin usb wireless device which works fine on my laptop.
My modem, network and card are working as intended (since i'm using it to post this :D ) and I have tried connecting directly to the modem and router with same results. All drivers are properly installed and working, the only problem is the network connections icon constantly trying to aquire connection.

Running Dos cmd. 'ipconfig' shows,
"IP Address....:0.0.0.0"
"Subnet Mask...:0.0.0.0"
Also in support tab within network status shows "Address type: Invalid Address" but has a physical address at least.
I have tried tinkering with Internet Protocal and Obtaining IP automaticly is a no go. I have also tried using a working static IP which almost connected...even thinks it is connected but isnt :confused:
(my setup is Cable modem - router - laptop/Mac OS is WinXP)

Little off topic Q: This is the 2nd fault I seem to have got with this new comp, not to mention the 10min startup. Do OcUK do refunds? the last repair they did took 4weeks and now with this new problem, i'm under pressure to get it done. Trying to stop my dad going to the trading standards office :S. (sorry about the mini rant but It had to be done :p )
 
Yes, all i had to do when i started up the computer was activate windows via telephone and bob being my uncle, got me in no problem.
I have posted this thread on another board, talked to everyone i know who might know about networking and they all give me different "ideas" but arn't sure themselves :)
 
Sleek said:
Hey guys, how's your network knowlage?
I need some help with this new computer i got from OcUK, it doesnt seem to have an IP address. I'm using a Belkin usb wireless device which works fine on my laptop.
My modem, network and card are working as intended (since i'm using it to post this :D ) and I have tried connecting directly to the modem and router with same results. All drivers are properly installed and working, the only problem is the network connections icon constantly trying to aquire connection.

Running Dos cmd. 'ipconfig' shows,
"IP Address....:0.0.0.0"
"Subnet Mask...:0.0.0.0"
Also in support tab within network status shows "Address type: Invalid Address" but has a physical address at least.
I have tried tinkering with Internet Protocal and Obtaining IP automaticly is a no go. I have also tried using a working static IP which almost connected...even thinks it is connected but isnt :confused:
(my setup is Cable modem - router - laptop/Mac OS is WinXP)

Little off topic Q: This is the 2nd fault I seem to have got with this new comp, not to mention the 10min startup. Do OcUK do refunds? the last repair they did took 4weeks and now with this new problem, i'm under pressure to get it done. Trying to stop my dad going to the trading standards office :S. (sorry about the mini rant but It had to be done :p )
Click to expand...

I like to remind you that no ocuk shop talk is allowed on the forum contact them if you have a problem.

Secondly ocuk have nothing to do with your own knowledge on networking. They are not going to support problems like that. They build the machine, install whatever and test it.

Check your cabling, disable / enable the adaptor. make sure your network setup is right e.t.c. If you don't know then get a friend over or something.
 
You say that setting your XP machine to obtain an IP automatically doesn't work. Before you did this, did you check to see if DHCP is enabled on your router?
 
Yes. Having "Optain an IP address automaticly" doesnt get an IP. As far as i know DHCP is enabled since my parents Mac picked it up right away (perhaps already having an IP ;) ). How can i configure the router? to me it is just the white box that relys info to the modem.

I understand Oc doesnt support networking probs, but with my little knowlage of networking, i presumed it broken thus asking them about it. This is now looking more of a misconfiguration which not many people know about, which is why I opened this thread instead of poking tech support :p
 
Its a Netgear 108 MBPS WIRELESS FIREWALL ROUTER.
The setup CD that came with it fixed up my laptop but part of the setup requires direct connection to the modem when i do, it cant find the modem with this Zeroed IP so i cant complete the setup for the Pc.
an ip can come from the router but the router wants a ip to work with? :rolleyes:
 
Can you do ipconfig/all on your laptop?

This should give you your default gateway. Type this IP into your webbrowser on your laptop and you should get the config page for the router.

Try that, and we can go from there.
 
Hmm this is troubling, prompting for password..i dont think i have it. I think i'll have to reinstall the router on my laptop to get a new user name and password tomorrow.
 
There'll probably be a small reset switch on the router - press and hold this whilst the power is on to reset the router to default settings. The username and password will rpbably then be 'admin' and 'password'.
 
Quick comments... (half read the thread)

1\ You need to make sure that the network details is set to "get an IP Address automatically"

2\ If the other PC works, then that should mean that your router is setup fine.

3\ If you are "almost" connecting, then my bet is you are using the wrong Wireless key. The security in the router will of been configured with a encryption key, which acts like a password. So go into your list of wireless networks and delete the connection and start again. This time hand it the correct WiFi key. :)

4\ I bet your router still has it's default username and password for the control panel. So try "admin" / "admin" or "admin" / "password".
 
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Right. Got into the router..hazzah! :D
okay..having alook about i see "Get Dynamically From ISP" is on under IP address and DNS is the same.
There is an option to register to something about dynamic DNS which seems interesting.
I'll have a nose, which area should i look into?

Edit: I see many ways to tell my router to connect to my desktop PC, its just a shame i dont have an IP to give it.
 
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Poking abou Computer Management - services, I see 'DHCP Client' is on Automatic but the status is stuck on 'Starting' which I suppose relates to the acquiring network add. I see 'Routing & Remote Access' seems to be the only thing relevant (I think) is Disabled.
Many people seem to say, "get your router to give you one" Is this the only way to get a working IP? cant i just get an address from somewhere and just add it manually? I know how to do that anyway :rolleyes:
(oh er sorry for forum bumpage..just updating :o )
 
Okay, well if you can't get DHCP to work correctly, check what range the IP address of your working devices (ie, laptop is) and assign a similar IP to the desktop.

ie, if your laptop is 192.168.0.10 make your desktop's IP 192.168.0.20 (these are typical addresses, you may find the third digit is a 1 instead of 0).

Make sure the subnet masks are the same (typically 255.255.255.0).

Ensure that you set the gateway IP on your desktop to be that of your router and put some enter your DNS server addresses as well.
 
Sleek said:
Poking abou Computer Management - services, I see 'DHCP Client' is on Automatic but the status is stuck on 'Starting' which I suppose relates to the acquiring network add. I see 'Routing & Remote Access' seems to be the only thing relevant (I think) is Disabled.
Many people seem to say, "get your router to give you one" Is this the only way to get a working IP? cant i just get an address from somewhere and just add it manually? I know how to do that anyway :rolleyes:
(oh er sorry for forum bumpage..just updating :o )
Click to expand...


Sort the DHCP server in the router first.

If you manually set an IP address on the PC in question then that is the IP address that IPCONFIG will report, you don't even need to plug in a cable for that to happen.

To access the router after you initially failed, did you use it's reset button on the back?
 
I have put an IP in, the gateway is set..also got the router to give my desktops address a static route and it says it is active! but! although the Pc got past the normal acquiring part..it came up with "failed to complete the following: Registering with DNS"
I have set DNS as the same address with the router (set alt dns with a 1.4 instead of the 1.1 would that make a difference?) since that is how the laptop is set, is that right?

I feel close to getting on :)
 
Go into the connection's TCP/IP properties. On the General Tab, click Advanced. Then go to the DNS tab and ensure that 'Register this connection's addresses in DNS' is ticked.
 
The DNS IP address to use in the properties of your network card will be the IP address of your router. Usually xxx.xxx.xxx.1

What happened with that message you put about "starting" on the DHCP page i the router admin ? Is that still the same ?
 
'Register this connection' in DNS is ticked.
This is strange; Network connections says Connected but a network utility i have says the computer isnt getting to the router. Also the DHCP page still says 'starting' when it says it's meant to be connect. :confused:
 
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