Morissons store policy

mejinks · 3 Sep 2011 at 18:35

Today I was stopped after buying a DVD player by a store worker who told me I would have to supply my name and address for TV licencing purposes. :rolleyes:

I advised her that it was a dvd player and you don't need a tv licence for that, and she called over the security guard, who was standing in the background the whole time. She then tells me it is store policy.

I told her again that there is no legal requirement for my details to be taken and that even if they were I did not give my consent for them to be held or passed to a third party as this is against the DPA.

At this point I was just going to walk out, but I didn't want to cause a scene.

Am I right in thinking that:

a) If I had walked off and they had tried to detain me, not only would that have been assault, but also false imprisonment?

b) When does store policy over ride personal liberty and forces the employee to commit a criminal and/or civil offence?

If I had just walked out the security guard would not have been able to stop me, but this officious little witch had to make sure with a supervisor that it didn't break store policy.

What are your thoughts?

Pate · 3 Sep 2011 at 18:37

did it happen? No

Carry on.

whitecrook · 3 Sep 2011 at 18:38

Give a false name and address

Mr-White · 3 Sep 2011 at 18:42

If they insisted I would have just gone and got a refund.

MW

VoG · 3 Sep 2011 at 18:46

whitecrook said:
Give a false name and address

allways this tbh.

Glaucus · 3 Sep 2011 at 18:50

Mr-White said:
If they insisted I would have just gone and got a refund.

MW

Why, it's a requirement for stores to pass on details to tv licensing.
And iirc it's something like a £1000 fine to the shop if they do not provide the information.

dbmzk1 · 3 Sep 2011 at 18:50

So you paid for it and THEN they asked for your name and address?

Tell them to get stuffed and walk out, you've already bought it, what they gonna do?!?!

Deific · 3 Sep 2011 at 18:52

Should have just told her to sod off, and if the security guard tries anything, floor him and simply state it was self defence.

bhavv · 3 Sep 2011 at 18:54

AcidHell2 said:
Why, it's a requirement for stores to pass on details to tv licensing.
And iirc it's something like a £1000 fine to the shop if they do not provide the information.

For DVD players?

A.N.Other · 3 Sep 2011 at 18:54

I am Mister Bloggs of 100, The Non-descript Mews. Simple.

Edrof · 3 Sep 2011 at 18:54

Morrison's are a joke of a supermarket.

bhavv · 3 Sep 2011 at 18:55

I used to require name and address details for TVs sold in Asda, but all those £20 DVD players which we hold hundreds of in a day? Nope, definitely not required.

Adam · 3 Sep 2011 at 18:56

I hate these lazy "company policy" replies. Staff haven't been educated and rely on ignorance of the customer to comply. God knows where my details end up or whom has access to them.

It annoys me when I need to supply my name and address for refunds. I just squiggle a fake signature or draw a smiley face and 99% of the time they don't realise. When they do, I'm am challenged to provide "real" details but they can't tell me why they are required.

Glaucus · 3 Sep 2011 at 18:57

bhavv said:
For DVD players?

This is where it gets dodgy and I can't find the law.
It's for any tv tuning device, which would include a fair few DVD devices as they can and do contain tv tuners, but on the other hand most don't. Without knowing the precise law it's hard to tell.

I would have thought it would just be for anything that has a tv tuner and certain staff UN aware what in what.
However look at OP replies a/b both are completely BS

Art · 3 Sep 2011 at 18:58

AcidHell2 said:
This is where it gets dodgy and I can't find the law.

This includes new or second-hand TVs, DVD/Video recorders, digital boxes, TV enabled computers and PCs with broadcast TV cards.

If you "Google Wireless Telegraphy Act of 1967" you can find a link to it via Wikipedia. I didn't look too much, I can't stand legalese.

bhavv · 3 Sep 2011 at 18:59

AcidHell2 said:
This is where it gets dodgy and I can't find the law.
It's for any tv tuning device, which would include a fair few DVD devices as they can and do contain tv tuners, but on the other hand most don't. Without knowing the precise law it's hard to tell.

From having worked in Asda, I am very sure that my store absolutely didnt require customer details for DVD players sold.

Most DVD players dont 'tune to TV channels'. There misght be some that do, but I dont think the OP was buying one of those.

From the link above you need to provide details for DVD / Video recorders, so anything that can tune to, or record from a TV channel.

Steve2000 · 3 Sep 2011 at 18:59

Barely related, but once I had to fill out a little form in order to get a refund in some tacky shop a few months ago that wanted my name and address on it. I just put a fake name down as I didn't really see why it mattered and the first name that came to mind was Raoul Moat. :rolleyes:

da_mic_1530 · 3 Sep 2011 at 19:00

Forde said:
Morrison's are a joke of a supermarket.

Explain?

jackthezipper · 3 Sep 2011 at 19:01

The forms we have (not morrisons) include tv's, dvd players and other similiar devices. Not obvious signal receiving equipment.

The person is just covering themselves so that there are no repercutions for them for failing to get your details. Some people just seem to like to make a fuss over anything.

Glaucus · 3 Sep 2011 at 19:01

Art said:
This includes new or second-hand TVs, DVD/Video recorders, digital boxes, TV enabled computers and PCs with broadcast TV cards.

If you "Google Wireless Telegraphy Act of 1967" you can find a link to it via Wikipedia. I didn't look too much, I can't stand legalese.

Thanks, you need to google the correct thing to find it. Well that clears that up. You need to give details on certain DVD devices.

OP has a rubbish attitude and chip on his shoulder. I mean assault lol. If your unhappy get a refund.