Morrisons FTL

Lysander said:
I'd just go somewhere that would sell the stuff to me without asking if I'm trying to pull a fast one.
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I'm sure Morrisons shareholders will be drying their tears with their dividends at this news. :p So rather than acknowledge that this policy is there for a reason (albeit perhaps badly handled in this instance) you'd go elsewhere to try and find somewhere that didn't follow procedures? It does seem to be a case of "damned if you do...." for supermarkets since people complain if they do have a policy on these things and then they complain if someone underage gets served.

Oh and for the people who are calling this the stupidest thing they have ever heard, have a quick search for the Darwin Awards. They will blow your mind if you think this is bad. :)
 
Oh come on, I expect the cashier was having a joke, trying to put a smile on the customers face. I used to do that kind of thing all the time in tescos.

Serves him right for being a grumpy *******
They do have stupid policys though, apparently they can't make announcements, they've got to ask the customers individually that the store has closed.
 
Lysander said:
I knew you'd say that :p
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:D

It's a bloody stupid store policy though. I don't carry any form of ID, never have. I'd just go somewhere that would sell the stuff to me without asking if I'm trying to pull a fast one.
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I agree. I carry my drivers licence with me all the time, but yeah I wouldn't normally carry ID with the intention of identifying my age.
 
semi-pro waster said:
I'm sure Morrisons shareholders will be drying their tears with their dividends at this news :p So rather than acknowledge that this policy is there for a reason (albeit perhaps badly handled in this instance) you'd go elsewhere to try and find somewhere that didn't follow procedures?
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It's OK to have a policy, it just depends what that policy is. 'If you look under 21 you will be asked to confirm you are over 18' is sensible, but asking someone who is 72 to confirm they are over 21 is ludicrous.
 
pitchfork said:
Oh come on, I expect the cashier was having a joke, trying to put a smile on the customers face.
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He did specifically say that he wouldn't have acted tetchy if the cashier had asked him with "a twinkle in her eye". The old geezer comes across as fairly articulate, rather than a miserable old git.
 
Can't see a problem with it myself. If they ask everyone to confirm (not prove) they're over 21, why shouldn't he have to? Just because he's 72?

All he needed to do was say "Yes, I'm over 21", and everything would have been fine.

Serves him right.
 
dmpoole said:
All the stupid old fool had to do was to confirm he was over 21.
He wasn't asked for ID, only confirmation.
"Are you over 21?"
"Yes"

Job done
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Exactly.

It was a bit silly for them to have to ask, but we also have a case of serverely grumpy old man syndrome here. I probably would have laughed and said 'Yes'.
 
"It's bureaucracy gone mad"
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LOL that made me laugh. Is this some kind of catchall phrase for stuff nowadays? Will we be seeing "It's MONKEYS GONE MAD" next? What the hell? Learn some eloquence Tony
 
I fail to see what the issue is.

He was asked to confirm he was over 21, and he declined, therefore he wasn't served.

The local Co-Op have a little red/green button on each till - you have to press it to confirm you are old enough to purchase the item you wish to purchase (be it alcohol or cigarettes) - it simply protects the staff, and the company, from any potential issues that may occur due to a minor being served.

Given the blame-culture we currently live in, it's what companies have had to resort to.
 
So is it only me that sees it as patronizing and insulting to ask someone's age when they're clearly at least double - infact even triple the legal drinking age?

Like the man said, if it was asked with a hint of humour it can be laughed off. But if it was genuinely asked with a serious expression it does come off as patronizing and stupid. Like I said, no common sense.

jackthezipper said:
The management are told to support the till worker 100%. This means that til staff can feel safer knocking back younger people to as they know they will always have the support they need.
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So as soon as an employee makes a decision no matter how valid it is, the management take the side of the employee? Sounds like a bunch of tools up in management then if they can't even make their own decisions. Whatever happened to "the customer is always right"? That's a policy supermarket management should be thinking about too.
 
Phæte said:
Whatever happened to "the customer is always right"? That's a policy supermarket management should be thinking about too.
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I've never worked in a supermarket but even I know that the customer isn't always right, in fact, quite often they are a complete prat to put it bluntly.

Not one of us here knows how the question was asked, maybe the cashier asked deadpan because she was going to make a joke out of it and then he acted the goat over it so she felt entitled to deny serving him. Maybe she has had a lot of problems with kids dressing up as old people and felt the need to check. Maybe..... - the point is that while it may look stupid (hell, it probably is stupid) all he had to do was say "yes I am over 21" and that would have been the end of it.
 
It's bad business practise to treat your customers with disrespect and ignorance - they are the ones that are giving money to you afterall. One customer may be insignificant to the millions of customers they serve each year, but continuous ill judgement like that can determine people's overall viewpoint of a business and their reputation.

And people keeing saying "all he needed to do was say yes". Well all the cashier needed to do was scan the item in the first place and the situation wouldn't have even happened! Honestly lol..
 
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