mouse lag + choppy audio + choppy graphics

Red Rooster · 2 Dec 2022 at 09:31

Hi forum,

I was hoping someone might be able to advise me how to debug this repeating issue I have with my PC.

- intermittent combination of choppy sound(robotic, crackly) & graphics (ie - video play back) combined with mouse stutter / lag
- this normally only happens when I boot PC from a cold start. When I restart the PC it take a long time to reboot, but then the issue is cleared and I can use it again

Here is a link to recording I have just taken of the fault so you can see it yourself:

Dropbox

www.dropbox.com

Happy to jot down my specs if it helps. It is quite a hefty machine, windows 10, 4 x 1080Ti graphics cards, AMD threadripper with AIO cooling, a ton of fans....happy to get specific if it helps you guys to help me!?

Things I have already done to try and fix:

- update drivers. I have REPEATEDLY updated drivers as and when they are available. As the fault is intermittent, I think that has fixed it, but low and behold the next time I use the PC the fault is back
- scoured the internet for people with similar problems...countless forums. People either have mouse lag OR choppy sound, but not both like me
- run antivirus deep scans / malware scans etc = all clean

Thanks

Murphy · 2 Dec 2022 at 09:56

Is that video meant to be a slow-mo shot or is that how all video run?

Have you checked task manager to see if anything is pegging your CPU usage?

Red Rooster · 2 Dec 2022 at 10:00

Thanks for taking a look - maybe not the best video to demonstrate the fault, but that is how all video runs when the fault is happening...stuttery and awful audio, along with mouse lagging.

Yes I did check task manager, nothing seemed out of the ordinary but when it happens again I will post a screen grab...maybe I am overlooking something.

Thanks

Red Rooster · 2 Dec 2022 at 10:54

it is happening agin so I screengrabbed task manager here:

Album — Postimages

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...currently trying to install drivers via gigabyte control center but think its stuck on one of the items....god how I hate windows

Orcvader · 2 Dec 2022 at 11:04

Can you take out 3 of the GPUs leaving only 1, just to see if it still happens?

I'm assuming temps and clock speeds on both CPU and GPUs looks normal?

AthlonXP1800 · 2 Dec 2022 at 11:17

Look like chipset driver issue.

Have you tried update chipset driver to latest version?

Red Rooster · 2 Dec 2022 at 11:43

Orcvader said:
Can you take out 3 of the GPUs leaving only 1, just to see if it still happens?

I'm assuming temps and clock speeds on both CPU and GPUs looks normal?

Yes that was going to be my next route - I know I have to do this to isolate if it is a bad gpu, just annpying that it doesnt happen all the time, so will be a slow process to rotate all 4 and wait to see if I can recreate the fault.

Deleted member 77746 · 2 Dec 2022 at 11:51

That seems quite a powerful PC. Uninstall all drivers you have that you can see in control panel > programs and features. Or just send some screenshots here so we can advise what to uninstall. This might be a better option.

Then let windows install the drivers by default after a reboot and try again.

Red Rooster · 2 Dec 2022 at 11:54

AthlonXP1800 said:
Look like chipset driver issue.

Have you tried update chipset driver to latest version?

Thanks - just to confirm do you mean a driver for the threadripper cpu...or the bios for the actual MB?

if you mean the threadripper how would I go about doing this? I dont have experience updating that.

AthlonXP1800 · 2 Dec 2022 at 12:00

Red Rooster said:
Thanks - just to confirm do you mean a driver for the threadripper cpu...or the bios for the actual MB?

if you mean the threadripper how would I go about doing this? I dont have experience updating that.

Yes chipset driver for CPU.

If your motherboard use X399 chipset below link for the driver.

https://www.amd.com/en/support/chipsets/amd-socket-tr4/x399

Red Rooster · 2 Dec 2022 at 12:11

GaryTheSnail said:
That seems quite a powerful PC. Uninstall all drivers you have that you can see in control panel > programs and features. Or just send some screenshots here so we can advise what to uninstall. This might be a better option.

Then let windows install the drivers by default after a reboot and try again.

Thanks for taking a look.

here is a list of the drivers (multiple screengrabs, sorry if this isnt the best way to share this stuff)

drivers:

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programs

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...im also trying to run updates via the gigabyte control center. Here is what it states as installed, along with version numbers...if it helps:

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...when trying to install the vga card driver from gigabyte control center, first time it went through installation process, then said there was an error installing (no reason), and second time I got the BSOD with stop code of UNEXPECTED KERNEL TRAP

gcc error 01 — Postimages

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Red Rooster · 2 Dec 2022 at 12:12

AthlonXP1800 said:
Yes chipset driver for CPU.

If your motherboard use X399 chipset below link for the driver.

https://www.amd.com/en/support/chipsets/amd-socket-tr4/x399

amazing - thanks you for this.

installing now

Red Rooster · 2 Dec 2022 at 13:34

so I have installed the latest x399 chipset driver from the link above.

I also installed the latest nvidia driver here:

Driver Details | NVIDIA

Download the <dd~LanguageName> <dd~Name> for <dd~OSName> systems. Released <dd~ReleaseDateTime>

www.nvidia.com

I tried repeatedly to install this... each time screen goes blank and stays blank for longer than it should (crashes I am pretty sure)....when I click mouse it makes a bleep sound but screen stays blank.

when I restarted it is stating the driver version is 527.37 which was theone I was trying to install, so think it worked, but I pretty much dont trust anything on this computer at the moment. It seems that at every avenue an install crashes or something just dont want to work

Orcvader · 2 Dec 2022 at 13:42

Red Rooster said:
so I have installed the latest x399 chipset driver from the link above.

I also installed the latest nvidia driver here:

Driver Details | NVIDIA

Download the <dd~LanguageName> <dd~Name> for <dd~OSName> systems. Released <dd~ReleaseDateTime>

www.nvidia.com

I tried repeatedly to install this... each time screen goes blank and stays blank for longer than it should (crashes I am pretty sure)....when I click mouse it makes a bleep sound but screen stays blank.

when I restarted it is stating the driver version is 527.37 which was theone I was trying to install, so think it worked, but I pretty much dont trust anything on this computer at the moment. It seems that at every avenue an install crashes or something just dont want to work

I'm starting to wonder if one of the GPUs have gone bad which could be causing the crash when the installer reaches that GPU.

I would personally remove Gigabyte Control Center. Drivers on there are always out of date, you're much better off going to AMD/Nvidia.

Red Rooster · 2 Dec 2022 at 13:45

Orcvader said:
I'm starting to wonder if one of the GPUs have gone bad which could be causing the crash when the installer reaches that GPU.

I would personally remove Gigabyte Control Center. Drivers on there are always out of date, you're much better off going to AMD/Nvidia.

You might be right about the GPUs...maybe I try and reinstall the update each time with ony one gpu in, see if it gets through installation?
is there nay other way to troubleshoot/test if a gpu is working as it should?

Thanks

Red Rooster · 2 Dec 2022 at 13:46

Red Rooster said:
You might be right about the GPUs...maybe I try and reinstall the update each time with ony one gpu in, see if it gets through installation?
is there nay other way to troubleshoot/test if a gpu is working as it should?

Thanks

...also going to uninstall thie gigabyte nonsense...it installed an old graphics driver, thus me installing the updated one.

its all getting very messy

Orcvader · 2 Dec 2022 at 13:48

Red Rooster said:
You might be right about the GPUs...maybe I try and reinstall the update each time with ony one gpu in, see if it gets through installation?
is there nay other way to troubleshoot/test if a gpu is working as it should?

Thanks

Something like Furmark I guess but I've no idea if it can even test multiple GPUs one at a time.

Red Rooster · 2 Dec 2022 at 14:31

I realised I can use octane bench to test all the gpus.

its currently running - all 4 are cranking (reaching ~87 degrees C) system is good so far, its not creating the glitching or anything...

Deleted member 77746 · 2 Dec 2022 at 19:47

Red Rooster said:
its all getting very messy

It does when you have as much as you have installed, there's a lot out of that list that (I personally) would get rid of. Some of it doesn't even look like drivers in the list.

Red Rooster · 2 Dec 2022 at 20:32

GaryTheSnail said:
It does when you have as much as you have installed, there's a lot out of that list that (I personally) would get rid of. Some of it doesn't even look like drivers in the list.

I’m not even sure how I got into this situation with them tbh - I o ly use the computer for 3d work - I think a lot of these are past attempts at installing something to try and fix the problem…

Maybe I should just do a clean install and go from there?