Moving house - ISP issues...

Haggisman

Haggisman

Haggisman

Soldato
Joined
6 Oct 2004
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Location
Birmingham
So, I'm moving house at the end of this month, just called Pipex, and they've told me it's going to be 34 days from when I move until I have internet at my new place.:confused::eek:

Along with that, it would start a new 12 month contract (which I really don't want, as I want to leave them ASAP)

I have 5 months left on the current contract, and I would have to pay that if I cancel, which would be about £65.

Surely the fact that they can't provide a service for over a month gives me some leverage in telling them where they can shove their contract & cancellation fees, along with the fact that they are giving me no choice but to sign up for another 12 months?

I can't afford to be offline for that long, as a lot of the time I work from home, and I don't particularly want to be paying for a service I no longer want.

Any ideas how I can dispute this, or who I can raise it with? (ofcom?)

Thanks!
 
There's no requirement that activations happen within a certain time.

That said, how the hell do they reckon it'll take that long? The activation on the new line should be 7-10 days at most, plus whatever time it takes the line itself to be set up...
 
All of it is probably covered within their Terms & Conditions so it could be worth a read to see where you stand. But I can see them covering their own backsides within their T&C's, which let them get away with this sort of thing.

My recommendation would be to just pay them the £65 and be rid of them and never sign up with any ISP again that has a contract for a long period of time (since its likely they will go down the crapper like they always do). If you do go down this route though make sure to ask for a MAC (Migration Authorization Code) instead of asking to cancel the contract because cancelling the contract will also disconnect you from BT's network which will mean you will have to pay a connection fee to get it connected again (which was £47 last time I looked).

My recommendation would be to go with any of the Entanet resellers (ADSL24, UKFSN, TitanADSL etc), since you only need to give them 30 days notice when you wish to move ISP. The speed, reliability and customer support is 1st class too.
 
You could have just moved house and stopped paying it without telling them.
Bit late now since you've given them the address of your new place.

Pay up the money and move to a decent ISP, Entanet resellers / O2 / Be / Sky.
 
A MAC key will be ueless in this case, unless you have some way of keeping the internet connection on the same line...
 
Ah I am wrong :) I forgot that he hasnt actually moved yet :p

But my point still stands and get out of there as fast as you can. The only way to make them take notice is to hit them where it hurts - in their wallets :)
 
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If it were myself I'd just pay the £65 to be shot of them, bit of a pain but that is just the way it is.

Arrange to have that done just before you move out and make sure you order the new line with BT plenty in advance of moving in. Once that is set up you can order a new ADSL connection. Whole process should take no more than a couple of weeks really.

As others have said just avoid signing up with anybody who has a long term contract, may be a cheaper offer but its really not worth getting tied down with someone given how likely the quality of service a lot of ISPs provide can vary overnight these days.
 
Yamahahahahaha said:
You could have just moved house and stopped paying it without telling them.
Bit late now since you've given them the address of your new place.

Pay up the money and move to a decent ISP, Entanet resellers / O2 / Be / Sky.
Click to expand...

I probably will end up just paying the £65, since I'm getting pretty fed up with them now...

I was planning to go O2 (I have mobile with them so I get a discount) or BE, I've heard Sky are a bit pants?

It would either be the O2 Ultimate or the BE unlimited, any recommendations?
 
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