MSI MAG Tomahawk X870/X870E Owners Thread

ArrBee said:
Sure, but I haven't seen anyone removing power to fix the issue. Or trigger the issue by connecting a different cable.
Clearing the CMOS is a bit drastic IMO so it would be good if others experiencing the problem can simply remove power to get around it....?

Anyway,
I am interested to know if your switch still detects a link when windows is shutdown?
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Clearing the CMOS is not drastic at all imo, you can save then restore a profile in seconds. I tried the power removal and it didn't fix it, same as for others too, only a CMOS fixed it. I have repeated this two times now.

I will let you know about the light next time I shutdown (im usually in sleep mode).
 
Richdog said:
Clearing the CMOS is not drastic at all imo, you can save then restore a profile in seconds. I tried the power removal and it didn't fix it, same as for others too, only a CMOS fixed it. I have repeated this two times now.

I will let you know about the light next time I shutdown (im usually in sleep mode).
Click to expand...
That's really interesting if the issue is manifesting in a different way.
Although the "official" clear cmos procedure includes removing the power to discharge capacitors..... maybe thats why it works ;)

Thanks for taking a look at the link light on switch side when you can.
it would be good to hear from others too.
I've never seen a link at the switch for a NIC that was in a shutdown state before so it seems weird that this board would behave that way.
 
I'm still trying to work with MSI on the NIC issue so trying a few things and reporting back to them...
One thing that I think is just weird is the link being active from the switch end while powered off. It's not necessarily an issue in it'self, but I wonder if it is a symptom of the root cause - whatever it may be.

To that end, I did the following if anyone is interested...
A small test that I just did:
  1. rebooted to BIOS (so no Windows influence)
  2. power the system off physically but leave power connected.
  3. observe the switch port is still linked. (1Gb port detected 1Gb link)
  4. move patch cable to adjacent port = 1Gb still detected.
  5. move cable to 2.5Gb port = 2.5Gb link detected.
  6. move cable to 1Gb switch port on separate router = link detected 1Gb
    1. while still powered off....
  7. disconnect the cable from onboard NIC = link goes down
  8. reconnect the cable, = link comes back
  9. power off PSU = link goes down
  10. power on PSU (keep system off) = link comes back
NOTE:
Redoing the above tests sometimes results in the link detecting at FE (10/100Mb) speed instead of the port max while the system is powered down.
powering up results in the max speed for the connected port. (1Gb or 2.5Gb depending on the port)

This is observed both in the network management console and on the physical ports.
 
ArrBee said:
I'm still trying to work with MSI on the NIC issue so trying a few things and reporting back to them...
One thing that I think is just weird is the link being active from the switch end while powered off. It's not necessarily an issue in it'self, but I wonder if it is a symptom of the root cause - whatever it may be.

To that end, I did the following if anyone is interested...
A small test that I just did:
  1. rebooted to BIOS (so no Windows influence)
  2. power the system off physically but leave power connected.
  3. observe the switch port is still linked. (1Gb port detected 1Gb link)
  4. move patch cable to adjacent port = 1Gb still detected.
  5. move cable to 2.5Gb port = 2.5Gb link detected.
  6. move cable to 1Gb switch port on separate router = link detected 1Gb
    1. while still powered off....
  7. disconnect the cable from onboard NIC = link goes down
  8. reconnect the cable, = link comes back
  9. power off PSU = link goes down
  10. power on PSU (keep system off) = link comes back
NOTE:
Redoing the above tests sometimes results in the link detecting at FE (10/100Mb) speed instead of the port max while the system is powered down.
powering up results in the max speed for the connected port. (1Gb or 2.5Gb depending on the port)

This is observed both in the network management console and on the physical ports.
Click to expand...
You are doing good work there testing with MSI, thanks on behalf of the community! For me it happened when I upgraded to a new router and the router and internet connection were constantly being reset (resulting in an interruption to the NIC connection).
 
I'm "early" into the migration to this new build - not so far that I couldn't return the board and rebuild... It's tricky to know what to do. I like the features of this board and am wondering if the issues are related to the x870 platfom or the specific realtek NIC for example.

In all the testing above I tried triggering the issue again.... Bingo. Fault is currently present for me.
Considering part of the test was removing power, I can conclude that the issue is not "time sensitive".
 
ArrBee said:
I'm "early" into the migration to this new build - not so far that I couldn't return the board and rebuild... It's tricky to know what to do. I like the features of this board and am wondering if the issues are related to the x870 platfom or the specific realtek NIC for example.

In all the testing above I tried triggering the issue again.... Bingo. Fault is currently present for me.
Considering part of the test was removing power, I can conclude that the issue is not "time sensitive".
Click to expand...
For me as long as I don't repeatedly disconnect the NIC it seems ok. Lets see if it is acknowledged and fixed!
 
lee32uk said:
Just got my codes for the £25 Steam promotion, and they have only given me £23.61 the cheapskates :cry:
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I just got mine through and only received £23.22. MSI give $30 of Steam credit, so it must depend on currency at time of conversion.

It's worth also leaving a review, as that nabbed me another £15.48. Details are on the MSI portal.

Overall, I received £38.70 in Steam vouchers for buying this mobo which is not too shabby.
 
Tejstar said:
I just got mine through and only received £23.22. MSI give $30 of Steam credit, so it must depend on currency at time of conversion.

It's worth also leaving a review, as that nabbed me another £15.48. Details are on the MSI portal.

Overall, I received £38.70 in Steam vouchers for buying this mobo which is not too shabby.
Click to expand...

Does it have to be a positive review? ;P
 
Considering a recent BIOS update was killing 9800x3ds (mostly asrocks -due to popularity perhaps?), would this not be more likely tied to that?


Anyone found proper release note for the new BIOS?
MSI are telling me to install it "for a try" but there is no info that I can see.
 
Been having a plethora of issues in the past week. In no particular order:

1) 2 of my SSDs just seem to hang on random boots, windows goes into repair mode so I let it run for 10-12 hours and boots in. Next reboot? Same thing. I've had to take the two ssd's out for now. I've run tests on these and there are no errors.
2) EXPO profile is randomly turning off
3) Ethernet port stopped working today, had to do a clear CMOS to get it back up and running.

Getting quite frustrating, the last week has been a lottery as to which error will present itself upon boot.
 
Kanpai said:
Been having a plethora of issues in the past week. In no particular order:

1) 2 of my SSDs just seem to hang on random boots, windows goes into repair mode so I let it run for 10-12 hours and boots in. Next reboot? Same thing. I've had to take the two ssd's out for now. I've run tests on these and there are no errors.
2) EXPO profile is randomly turning off
3) Ethernet port stopped working today, had to do a clear CMOS to get it back up and running.

Getting quite frustrating, the last week has been a lottery as to which error will present itself upon boot.
Click to expand...

For issue 1)
Do you have any spinning HDD?

On my previous (current really) build, I had a similar issue which I traced to a dying HDD. Once I removed it, everything went back to normal.

For issue 3)
iv'e always been able to get the NIC back by cutting power to the board and discharging the capacitors, but the most recent occurance "fixed itself" after about 3 days. - I was waiting on MSI to tell me if there was anything they wanted to collect from the system while the issue was happening...


Any chance you could check to see if the switch you are connected to shows an active link when the PC is shut down?
Whats your PSU?
 
ArrBee said:
For issue 1)
Do you have any spinning HDD?

On my previous (current really) build, I had a similar issue which I traced to a dying HDD. Once I removed it, everything went back to normal.

For issue 3)
iv'e always been able to get the NIC back by cutting power to the board and discharging the capacitors, but the most recent occurance "fixed itself" after about 3 days. - I was waiting on MSI to tell me if there was anything they wanted to collect from the system while the issue was happening...


Any chance you could check to see if the switch you are connected to shows an active link when the PC is shut down?
Whats your PSU?
Click to expand...
No spinning HDDs, but I have formatted both disks run full health checks on them in another system with no reported issues.

I indeed did cut power to the board and cleared CMOS and it's behaving ok for now.

Today the system booted up fine, PSU is a Corsair HX1000i
 
Kanpai said:
No spinning HDDs, but I have formatted both disks run full health checks on them in another system with no reported issues.

I indeed did cut power to the board and cleared CMOS and it's behaving ok for now.

Today the system booted up fine, PSU is a Corsair HX1000i
Click to expand...
Did you do anything to trigger the NIC failure? or did it just stop randomly?
For me it has always been when swapping cables...

If it happens again, just try cutting power to the board without clearing CMOS...
I'm wondering if there is some electrical issue in the implementation of the NIC on these boards.
 
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