** MSI Now Providing 3 Year Warranty In The UK **

Andrew Moore

Andrew Moore

Andrew Moore

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MSI Now Providing 3 Year Warranty In The UK
On Mainboards and Graphics Cards

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MSI, the globally renowned graphics card and motherboard manufacturer, is proud to back up their commitment to quality and reliability by providing a three year warranty for any MSI motherboard or graphics card purchased from any authorised MSI reseller in the UK after the 1st January 2011.

Military Class II: Certified for Military Quality Assurance

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The launch of the Military Class standard has changed the IT industry, and although competitors followed suit immediately, military-class components are only found in the highest tier of products. As a quality perfectionist, MSI has equipped all the latest Intel Z68/P67/H67 mainboards and AMD 9-Series mainboards with Military Class II components, including Hi-c CAPs, SFCs and Solid CAPs to meet the rigorous US Military Standards.

These include the low pressure test, high temperature test, low temperature test, temperature shock test, humidity test, vibration test and shock test. In either extreme OC or severe environments, MSI mainboards can always fulfill the performance and quality expectations of users.
 
And that means my next motherboard will almost certainly be MSI :)

Warranty is one of those things that I really look to when buying hardware.
 
I have recently purchased my first MSI motherboard from OcUK (MSI P67A-GD65) so that's nice to to see.

Do the motherboards and graphics cards need to be registered with MSI to get the warranty?
 
Werewolf said:
And that means my next motherboard will almost certainly be MSI :)

Warranty is one of those things that I really look to when buying hardware.
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What about the 5 year warranty on ASUS TUF range? Got most of the features as well, might be worth consideration also.
 
andy_mk3 said:
I thought the whole Military Class standard was a marketing ploy, didn't realise it meant all that :)
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The components are extent. The issue most people have with a mobo being branded military class is those excellent components are stuck together with lead free solder while the military gets away with using lead based solder because it's simply more reliable.

However this point is really mute, it's more pedantic than anything. That lead free mobo you bought 5 years back will probably still work in 10 years time. It's just nice of them to put 3 years in writing for those one in a thousand unlucky people ;)
 
It is a good move as it puts them on par with the big 2 - Gigabyte and Asus. Gigabyte RMAs service in the UK is legendary and Asus is poor. I have heard some good things about MSI RMA service but the fact that you have to send the item to the Netherlands puts me off slighlty. Any chance of opening a UK RMA base?
 
Ezyryder said:
It is a good move as it puts them on par with the big 2 - Gigabyte and Asus. Gigabyte RMAs service in the UK is legendary and Asus is poor.

I have heard some good things about MSI RMA service but the fact that you have to send the item to the Netherlands puts me off slighlty. Any chance of opening a UK RMA base?
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For me I usually tend to keep a motherboard no longer than 18 months before upgrading to the next thing, with graphics cards it's usually a 12 month upgrade.

The retailer usually deals with warrantys within the first year anyway, although the item in question is sent to MSI Netherlands? for replacement / repair? taking around 2 weeks . . . ?

This is a good move by MSI especially for people who like to keep systems for a very long time.

The next thing MSI need to do is have a UK RMA centre with a 2-3 day turnaround, you might just get me buying your products.
 
Ezyryder said:
It is a good move as it puts them on par with the big 2 - Gigabyte and Asus. Gigabyte RMAs service in the UK is legendary and Asus is poor. I have heard some good things about MSI RMA service but the fact that you have to send the item to the Netherlands puts me off slighlty. Any chance of opening a UK RMA base?
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MSI's RMA process allows the reseller to handle the full three year of the warranty if they choose to do so. Otherwise our NL service centre offers a maximum 14 days turnaround including transport time.
 
ScottiB said:
MSI's RMA process allows the reseller to handle the full three year of the warranty if they choose to do so. Otherwise our NL service centre offers a maximum 14 days turnaround including transport time.
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OcUK's website doesn't say if they specifically support this. I doubt they do, as every time I've inquired about faulty products over a year old, they try to direct you to the manufacturer.
 
ScottiB said:
MSI's RMA process allows the reseller to handle the full three year of the warranty if they choose to do so.
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Does OcUK handle the full three year of the warranty on MSI products? if not then they should do, a lot more people would buy the graphics cards and motherboards, I definitly would if this is in place.

I'm ready to make an order now for a SLI setup or GTX 580 graphics card and a new Intel Z68 Motherboard, but waiting to see what my best options are.
 
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ScottiB said:
MSI's RMA process allows the reseller to handle the full three year of the warranty if they choose to do so. Otherwise our NL service centre offers a maximum 14 days turnaround including transport time.
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That is good to know. It will also be good for retailers to advertise this service when you buy a product.

All in all a good move by MSI which are closing the gap on the other 2 quickly!
 
i dont think it's fair to make this into an OcUK issue, I dont know of any resellers who openly offer to handle warranties beyond their legal obligations, that doesnt mean that they won't if asked.

In my experience OcUK are happy to help out where they can but often it's much faster for the end user to deal with the manufacturer directly. After all OcUK would be using the same NL service centre, therefore by going back to OcUK you would extend the turnaround time by however long it takes them to receive, test, process and dispatch the RMA.
 
The problem with that for me is the cost of shipping is much larger to return the item than if it were going back to OcUK. Also, when I've used OcUK for RMAs within a year, they've actually just sent a new model straight back after a couple of days, rather than sending back the direct replacement from the manufacturer. Obviously they're taking a hit there, but it has been greatly appreciated by me and I'm sure other customers.

As for legal obligations - what are they? Surely we're talking about the sales of goods act 1979 as usual, and thus the product must last a reasonable length of time, and the contract is between customer and reseller (not manufacturer), and thus the onus is on the reseller to repair or replace the item within the reasonable period of time. I believed that they were the legal obligations and that sending you to the manufacturer was just an attempt to reduce turnaround time (as they're not happy taking the above hit beyond a year, which is fine). If you still wanted a return to OcUK, they would have to oblige and deal with the warranty for you. Maybe you can clarify how this works for us?
 
Where's the motherboard sales for this promotion? I need an MSI motherboard! :D My i5 2500K still lying on my bed sealed.
 
Just be careful with MSI's customer service, I have had an RMA note on their website about my motherboard that exploded for about a week now, and still no response. The motherboard was also meant to be military class, yet the mosfets set on fire, almost damaging about a grand and a half's worth of other hardware.
 
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