** MSI Now Providing 3 Year Warranty In The UK **

alex24 said:
As for legal obligations - what are they?
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just to clarify, most countries have a legally designated minimum warranty period (for goods not deemed B-grade, perishable or consumable of course) It's EU legislation if my memory serves me right.
In the UK that period is one year.

Shayper said:
Just be careful with MSI's customer service, I have had an RMA note on their website about my motherboard that exploded for about a week now, and still no response.
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As I said to you earlier via email, please contact our NL centre directly, they will be happy to help.

We are working on improving the online customer service ticket process but this is operated by our Taiwan HQ so MSI UK have no direct control.
 
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Thanks for the info, I'll take a look at what it says.

It's nice to have a presence from employees of the popular manufacturers on the forums. I know sometimes it seems like you get a lot of flack, but it does really improve the reputation of the company. From my outside perspective at least. :)
 
It is indeed. Although I am sometimes somewhat harsh to ScottiB regarding some stuff it is much better to have him around.

Regarding the warranty, I prefer to send the product to the retailer if the RMA centre is not in the UK because of costs of sending the product overseas and also I can claim back any shipping charges back as per the Sales of Goods Act. In the case of Gigabyte is a 3-5 day RMA turnaround.
 
What are MSI boards like these days!! not had one since my Athlon Xp-3000, msi k7n2 which was a nice board.

Never really gone back to them went towards Asus but had too much trouble with them been with gigabyte for many a year now and never looked at another make ...but I really did like my msi board remember it being pretty fast at the time.
 
MissChief said:
No problems with my current MSI board in my sig, but as i bought this mobo a couple of months ago is it now covered?
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See the original post, it tells you.
ScottiB said:
MSI, the globally renowned graphics card and motherboard manufacturer, is proud to back up their commitment to quality and reliability by providing a three year warranty for any MSI motherboard or graphics card purchased from any authorised MSI reseller in the UK after the 1st January 2011.
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ScottiB said:
MSI's RMA process allows the reseller to handle the full three year of the warranty if they choose to do so. Otherwise our NL service centre offers a maximum 14 days turnaround including transport time.
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Is this new? As the last time I had to RMA something to MSI it took 28 working days, ie 6+ weeks and is the main reason they are off my approved list.
 
LOAM said:
Is this new? As the last time I had to RMA something to MSI it took 28 working days, ie 6+ weeks and is the main reason they are off my approved list.
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Depends on when you last had to RMA something to MSI. This service centre is pretty new and when I visited at the start of the year they were operating a three day turnaround from receipt to dispatch.
 
ScottiB said:
Depends on when you last had to RMA something to MSI. This service centre is pretty new and when I visited at the start of the year they were operating a three day turnaround from receipt to dispatch.
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Oh without doubt it was some time ago, it was a HD2900 so some years ago.
 
Hi, I just want to ask how is the warranty procedure for motherboards carried out in the UK? Do I need reciept or is it just based on the motherboard's serial? My mate ordered a pre-built system from a private seller from an auction site and wants to upgrade his motherboard to complement his system's colour scheme. Thus, he's selling me his board. The board does come with a box and some accessories but no reciept. How do I go about this issue, should I need to do an RMA?

Thanks in advance.
 
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CyberCrow said:
Hi who do we have to get in touch with over faulty products Msi or Ocuk?
Mobo blew yesterday :( brought june of last year.
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OcUK.

From the MSI Rep:

ScottiB said:
We offer a three year warranty, the terms provided to our major resellers provide special terms in exchange for their agreement to handle the full three years of that warranty. This is a new arrangement made at the time that we extended our warranty from two to three years. The terms of our RMA provide a maximum 14 day turnaround for resellers (typically half that) from the day they ship the fault card out to the day that they receive the replacement.

The simple answer why we operate the RMA system like this is that the reseller will test the board and return them in batches. We can then replace the product and get the replacement back to the end user much faster than having to receive, test and dispatch multiple RMA's from multiple different people. in general, this method provides much better service as it allows us to keep turnaround times to a minimum, it also allows the reseller more freedom to handle the RMA by their own methods.

I hope this helps
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And from OcUK:

Gibbo said:
Just to clarify another point as well, if your read our support page carefully which is linked to in the OP of this thread you will see we clearly state:-

1. After the product is 28 days old you can either RMA with ourselves or the manufacturer.

To clarify this means you can either RMA back to ourselves or the manufacturer, the choice is yours.

So for instance it makes sense to RMA back to us, if the manufacturer does not have for say instance a UK RMA support facility, for example Sapphire. So with Sapphire you'd RMA the product with OcUK in the 2yr period, we will honour the warranty for the full 2yr period, or in the case of Asus 3yr etc. As we understand some manufacturers are not so easy to deal with and here at OcUK we want to ensure you get truly the best service and support.

However in some circumstances the manufacturer can offer a better service and quicker turn around time, for example KFA2, Gigabyte, Hard drive manufacturers and EVGA are famous for top level customer service and RMA support with quick turn around times. With these manufacturers we'd recommend you deal with them, simply as they can support and turn the product around quicker giving better service. Though again of course if the customer wishes we will deal with the product ourselves for them. What I would insist though is with printers, laptops and monitors after 28 days it is very advisable to deal with the manufacturer because many of them are actually on-site warranties which are the best and obviously like all other Etailors OcUK does not offer on-site warranties.

So just to clarify, after 28 days the choice is yours, you can deal with the manufacturer or OcUK, we will be happy to assist and do the best we can to offer the best service and attempt to get ourselves regarded as the best online etailor when it comes to RMA service. :)

Please remember though warranties, don't cover an end-user physically damaging a product due to in proper installation etc. or wear and tear, or in some cases modification. For example EVGA are fine with heatsinks being removed from VGA cards, as long as no damage is caused and they are re-fitted correctly if the card needs to be RMA'd, wheras other manufacturers removing the cooler voids warranty.
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MSI make great GFX cards, but rubbish motherboards, Doesn't matter how good the warranty period is.
 
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Locky said:
MSI make great GTX cards, but rubbish motherboards, Doesn't matter how good the warranty period is.
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You'll have to back that sweeping statement up.

My recent personal experience is that I've used two of their P67 boards for the last 19 months.

One system has been in use 24/7 for that period.

They've overclocked well and been rock solid.
 
Surveyor said:
You'll have to back that sweeping statement up.

My recent personal experience is that I've used two of their P67 boards for the last 19 months.

One system has been in use 24/7 for that period.

They've overclocked well and been rock solid.
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I played with more boards and overclocked more systems than you could dream of :D

Including a rubbish x79 board about 2 days ago. Maybe I have not given them enough chance.

I can't speak for the very high end MSI x79 boards, not tried one of them yet.
 
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