MSI to offer 55% launch-day discount on P55 motherboards

Fatboy, I've had a dispatch confirmation on my GD80, with the delivery date set for Monday. However, last Wednesday I spoke to a member of your customer services team and asked them to put delivery on hold until I returned from holiday. This wasn't done, and I will not be home until the 29th to take delivery of the motherboard. I've been in touch with your customer services team again, and they offered me the option of changing the delivery address; however, I don't know anybody who will be in on a Monday. Is there any way in which I can change the date of delivery instead?

Unfortunately I can't get in touch with you over the phone as I'm abroad and don't get any mobile coverage.
 
Well I just got my "sorry there is a problem" e-mail after my latest query about my order. This is after getting at least two emails saying my orders were valid and one saying I would get the boards as soon as they were in stock.

No one has made any attempt to contact me about this (if someone tried to call my number my mobile would register the call after all) and this is ofcourse 11 days after my credit card was charged twice.

I'm quite shocked to be charged for a product, told I am going to get the product and then suddenly have OC renege the contract.

If I'd have been told on day 1 or if my credit card had never been charged it would have just been an offer I didn't get and I wouldn't feel bad about it, but have OC no idea how much bad feeling being treated this badly causes?

To be honest this gets added to my list of woes with OC and I sometimes wonder why I come back (I was afterall going to be buying two complete systems from them if I got those boards), given the stories I could relate!

I guess the only silver lining is that the saving wasn't much in terms of a system build. Of course this isn't over until I get those boards or my money back and some sort of proper apology.
 
Yewen said:
We have another delivery that has shipped out today of 80x GD80 & 140x GD65 motherboards which will be with us tommorrow, this will cover the remaining orders and we will have stock left over for anyone wanting to purchase one of these boards at the standard price.
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Many people have canceled their orders so surely there had to be enough stock left for me too, right?

If I had missed a call from you, then should have received an email with an offer to choose another board. I didnt get any calls or emails...

10 days later (yesterday) I contacted OcUK through a webnote and was told that I'm not gonna be getting my MSI GD80 . I was offered to choose an alternative motherboard for a discount price. I did a huge mistake and asked for MSI GD65. So I was allocated a PROMO STOCK GD65 for the price of GD80. Now thats a £20 higher price than everyone has paid + ~£8 for a next day delivery (nearly 2 weeks later...).

Total ripoff IMO!!

Order nr: OC875176
 
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dms said:
Well I just got my "sorry there is a problem" e-mail after my latest query about my order. This is after getting at least two emails saying my orders were valid and one saying I would get the boards as soon as they were in stock.

No one has made any attempt to contact me about this (if someone tried to call my number my mobile would register the call after all) and this is ofcourse 11 days after my credit card was charged twice.

I'm quite shocked to be charged for a product, told I am going to get the product and then suddenly have OC renege the contract.

If I'd have been told on day 1 or if my credit card had never been charged it would have just been an offer I didn't get and I wouldn't feel bad about it, but have OC no idea how much bad feeling being treated this badly causes?

To be honest this gets added to my list of woes with OC and I sometimes wonder why I come back (I was afterall going to be buying two complete systems from them if I got those boards), given the stories I could relate!

I guess the only silver lining is that the saving wasn't much in terms of a system build. Of course this isn't over until I get those boards or my money back and some sort of proper apology.
Click to expand...

As you will see from this quite huge thread me and Fatboy are doing everything we can to sort everyone out. Please post in the CUSTOMER SUPPORT forum with your ORDER NUMBER and we will see what we can do. From reading the thread you have to understand the circumstances regarding this promotion with us and other suppliers, we are the only one trying to sort all customers who purchased a board from us out with at least an alternative offer at our own cost.

daggerz said:
Many people have canceled their orders so surely there had to be enough stock left for me too, right?

If I had missed a call from you, then should have received an email with an offer to choose another board. I didnt get any calls or emails...

10 days later (yesterday) I contacted OcUK through a webnote and was told that I'm not gonna be getting my MSI GD80 . I was offered to choose an alternative motherboard for a discount price. I did a huge mistake and asked for MSI GD65. So I was allocated a PROMO STOCK GD65 for the price of GD80. Now thats a £20 higher price than everyone has paid + ~£8 for a next day delivery (nearly 2 weeks later...).

Total ripoff IMO!!

Order nr: OC875176
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The boards of anyone who cancelled (can't remmember if anyone who had one did) would be offered first to the next person in the queue. You are far far from the front of the queue.

Fatboy called every customer on the contact details provided at the time of ordering, he spent the best part of a day personally calling customers himself to offer the best level of service we could. He is a very busy man and him personally calling each customer shows how seriously we have taken the promotion and aftermath.

You should be charged the promo price on the GD65, do not know why you have not been.

Please post in the CUSTOMER SUPPORT forum and I will be more than happy to help you with this.
 
Yewen said:
As you will see from this quite huge thread me and Fatboy are doing everything we can to sort everyone out. Please post in the CUSTOMER SUPPORT forum with your ORDER NUMBER and we will see what we can do. From reading the thread you have to understand the circumstances regarding this promotion with us and other suppliers, we are the only one trying to sort all customers who purchased a board from us out with at least an alternative offer at our own cost.

Fatboy called every customer on the contact details provided at the time of ordering, he spent the best part of a day personally calling customers himself to offer the best level of service we could....
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Sure I'll post in the other forum.

Well I don't know how many people he didn't get through to, at least two from this page of the thread. I wish he'd left a message or even sent an e-mail, it would have made me feel completely differently about the situation. As it is I feel OC did a runner with my money and would never have come to me if I hadn't chased!
 
dms said:
Sure I'll post in the other forum.

Well I don't know how many people he didn't get through to, at least two from this page of the thread. I wish he'd left a message or even sent an e-mail, it would have made me feel completely differently about the situation. As it is I feel OC did a runner with my money and would never have come to me if I hadn't chased!
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Completely not true, check the thread and you will see that we are doing everything we can to get this resolved.
 
Yewen said:
Completely not true, check the thread and you will see that we are doing everything we can to get this resolved.
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You may have done some things for some customers, all I am reporting is my individual case. Which I've laid out above and in the customer services thread, i.e. I was told I was getting the boards as late as the 16 September and no one has told me otherwise till today. And in my case OC have charged my card twice and gone from confirming my orders to saying there is a problem (only after my chasing). Sure it may have been different for other people.

I assume you don't doubt that I wasn't contacted, if for some bizaar reason calling my mobile had failed it would have been sensible to email me, which of course didn't happen.

You might even find it amusing to know that a mistake at a printing press meant I personally had to contact a very large number of clients in a big hurry (last week in fact). In my case anyone I couldn't get hold of by phone the first time got sent an e-mail and got another call the next day; and I kept going to till I had spoken to, or had a reply e-mail, from everyone concerned. Massive pain in the butt yes, reason to neglect my clients, no.
 
dms said:
You may have done some things for some customers, all I am reporting is my individual case. Which I've laid out above and in the customer services thread, i.e. I was told I was getting the boards as late as the 16 September and no one has told me otherwise till today. And in my case OC have charged my card twice and gone from confirming my orders to saying there is a problem (only after my chasing). Sure it may have been different for other people.

I assume you don't doubt that I wasn't contacted, if for some bizaar reason calling my mobile had failed it would have been sensible to email me, which of course didn't happen.

You might even find it amusing to know that a mistake at a printing press meant I personally had to contact a very large number of clients in a big hurry (last week in fact). In my case anyone I couldn't get hold of by phone the first time got sent an e-mail and got another call the next day; and I kept going to till I had spoken to, or had a reply e-mail, from everyone concerned. Massive pain in the butt yes, reason to neglect my clients, no.
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And as said above we are doing everything we can to help people out, I have just replied to three other threads and already resolved two to customers satisfaction on this very issue.

Give me chance to solve your problem and you might be surprised that I am not totally incompetent. :)

Ordering multiple boards unfortunately means I will only be able to assist on getting a resolution for your first order. No multiple quantity orders to the same customer have been fulfilled.
 
Yewen said:
And as said above we are doing everything we can to help people out, I have just replied to three other threads and already resolved two to customers satisfaction on this very issue.

Give me chance to solve your problem and you might be surprised that I am not totally incompetent. :)
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Well I certainly won't deny you the chance to help and might even shut up and wait till another little bit, after all I need closure to this too; but I'm definately standing by my expressed opinion until I have reason to change it!
 
Yewen said:
Ordering multiple boards unfortunately means I will only be able to assist on getting a resolution for your first order. No multiple quantity orders to the same customer have been fulfilled.
Click to expand...

I didn't see that the first time I read your post. As far as I'm concerned that doesn't change a thing. Both orders were confirmed, both orders were charged to my card, both orders were said to be despatched when stock arrived; but as per my post of minute ago and as per your own post, theres a time when this is going to be better resolved in the customer support!
 
Yewen said:
And as said above we are doing everything we can to help people out, I have just replied to three other threads and already resolved two to customers satisfaction on this very issue.

Give me chance to solve your problem and you might be surprised that I am not totally incompetent. :)

Ordering multiple boards unfortunately means I will only be able to assist on getting a resolution for your first order. No multiple quantity orders to the same customer have been fulfilled.
Click to expand...

Posted in the customer support forum last night. My order is now resolved to my satisfaction, I suggest giving it a try if anyone has any problems. Thanks OCUK!
 
manic111 said:
Fatboy, I've had a dispatch confirmation on my GD80, with the delivery date set for Monday. However, last Wednesday I spoke to a member of your customer services team and asked them to put delivery on hold until I returned from holiday. This wasn't done, and I will not be home until the 29th to take delivery of the motherboard. I've been in touch with your customer services team again, and they offered me the option of changing the delivery address; however, I don't know anybody who will be in on a Monday. Is there any way in which I can change the date of delivery instead?

Unfortunately I can't get in touch with you over the phone as I'm abroad and don't get any mobile coverage.
Click to expand...

Just thought I'd say that Yewen's posted good, fair response to this in the customer services forum...as long as it all pans out well with regard to this, which it should, my faith is restored as well :D
 
My order arrived this morning :) Have to agree with earlier comments about MSIs presentation. Contents of box look a bit thrown together, not had a chance to go through it... it arrived about 18 seconds before I left the house for work :p

Thanks OCUK:)
 
Loook! :D
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