MSI UK Details its Sandy Bridge Exchange Program

ScottiB

ScottiB

ScottiB

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MSI Intel® 6 Series Motherboards and Notebook Support
Responding to the Intel-identified Sandy Bridge chipset design error

MSI has been informed by Intel about the design issues in the Intel 6 series chipsets and a solution is ready to be provided to our customers. According to Intel, the performance of some of the Intel SATA ports on Intel 6 series products can degrade over a period of 3 years, but no peripheral damage or data loss occurs. MSI takes the quality of our products very seriously; we have worked closely with Intel and channel partners to stop all shipment and accept the return of Intel P67 and H67 motherboards, as well as MSI HM67 G-Series laptops, until the issue is resolved.

MSI UK encourages end users to register affected Intel 6 Series notebooks or motherboards with MSI before 30th April 2011 to be eligible for motherboard replacement and/or notebook upgrade detailed as follows:

Please note - no affected notebook models have been sold in the UK.

1. Eligible products

a) HM67 G-Series notebooks: End users are eligible to receive an upgrade to MSI's next generation G-Series notebook upon its availability. Note - UK Models Unaffected.

b) P67 and H67 motherboards: End users are eligible for a replacement with the new B3 stepping of the Intel 6 series motherboard, which solves the current SATA2 port issues up its availability. For the short term, end users may connect storage devices to the safe white SATA3 ports on current 6 Series Motherboards for more detailed instructions please click here.

P67A-GD65
P67A-GD55
H67MA-E45
P67A-C45

2. Replacement or Upgrade Process

MSI UK will offer end users a choice of two product exchange methods. The standard exchange program is open to any end user wishing to exchange their existing MSI Sandy Bridge Mainboard for a B3 version of the same model. End users with a verified paypal account can opt for an advanced replacement service.

Standard Replacement

Step1: Register eligible products with MSI and receive a confirmation email from MSI.

Step2: MSI UK will contact you to arrange a collection date once replacement stock is available.

Step3: City Link with collect the product and return to a UK based service centre.

Step4: Your brand new replacement product will be shipped out from MSI UK by City-Link Next Day shipping upon receiving your original product.

Advanced Replacement

Step1: Register eligible products with MSI and receive a confirmation email from MSI

Step2: MSI UK will send you a paypal payment request invoice for the value of the replacement product once replacement stock is available.

Step3: MSI will dispatch your brand new replacement product by City-Link Next day shipping upon receiving the payment.

Step4: City-Link will collect your original product at the same time as the delivery is made and return it to a UK service centre.

Step5: Your payment will be refunded in full upon receipt of your original product.


For further questions regarding replacement of MSI Intel P67/H67 motherboards and HM67 notebooks, end users may contact MSI at [email protected].

** REGISTRATION NOW CLOSED **

Note:
MSI apologise that we can only accept paypal for advanced replacement.

MSI UK aim to keep the time you will be without board to an absolute minimum, however we cannot be responsible for unforseen delays.

Please ensure you pack the board in the original packaging (where possible), and ensure it is sealed and packed securely ready to be picked up. If any damage occurs in transit due to inadequate packaging, you may be held liable for the cost.

We accept collections from your home or work address, however if the package is not ready for the courier at the pre-agreed time, you will be responsible to pay the cost of recollection.
 
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Well Kudos to MSI for coming up with this. Very customer friendly.

Certainly makes the Asus replacement programme look a bit cheapskate

Wish I'd bought an MSI one now lol.

 
I don't have the original packaging, also I have no idea where the accessories/cables that came with the mobo are. Will this be a problem?

Can I just send the motherboard back to you using alternative packaging?
 
Thanks very much, just registered for Advanced replacement :) fortunately I still have my details handy for the rebate scheme

Look forward to hearing when the collections will take place, at least citylink know where we are as I use them myself :)
 
Well done MSI. I'm however happy with my B2 board. I do not use or have no intention of using the SATA 2 ports.

I assume this will not effect any warranty with my board though and will be treated the same?
 
Have to say thats great service from MSI.

Seems they value their customers and a sensible approach giving customers those options. Much better than Asus from what I've been reading.
 
Hi guys,

Just to answer some questions.

Original packaging where possible but not absolutely necessary as long as you are sure that your alternative packaging is enough to ensure that it reaches us undamaged.

The cost of advanced replacement will be an approximate RRP (For example GD65 will be about £155).

Your standard warranty is not affected at all if you decide to keep your original board rather than taking up the exchange. After the April 30th registration deadline has passed any further RMA claims willl be handled by resellers or our Netherlands based RMA service centre. I'm afraid that this is beyond our control as we are moving offices in May and will no longer have the warehouse space to continue to handle RMA's.

oh & for those end users for whom we already have replacement stock available, we will start to contact you next week.
 
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Think im just going to keep mine, dont want to be without a pc and dont have £155 to spare, but i dont have any intention of using the other sata ports either.
 
Thanks for the work you and the MSI team have done on this ScottiB.
When with advanced replacement - much better for me to remove and rebuild on same day.

FYI the Register process (below shipping address) says credit card not paypal as you highlighted above.
Might be worth changing this if possable to avoid confusion.

ScottiB said:
oh & for those end users for whom we already have replacement stock available, we will start to contact you next week.
Click to expand...

edit: next week! :)
 
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I am aware of that issue but unfortunately it's a central EU hosted site and only the first and last page and the confirmation email could be customised for the UK. :( I'm hoping that mentioning paypal a number of times on the first page will reduce confusion as much as possible
 
Thanks for the clarification
Can I surgest you add a note in yellow text to your OP to stop people that don't read the complete thread from asking the same question.

Note:
MSI apologise that we can only accept paypal for advanced replacement.
And yes we know it says credit card during the registration process under the shipping details - this couldn't be changed

or something more eloquent
 
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