my dominator cooling blocks have been binned

Cleeecooo said:
Why didn't you ask OcUK to buy them in from EK for you?

Saves a lot of hassle and somehow rjk manages to get the prices for the blocks lower than competitor's and EK?! :confused:
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cleeecooo as much as i like buying my stuff from ocuk they are often more expensive because you pay alittle more for great customer service....on this occasion they didnt stock the item so i got it from the manufacturer who had it.....the blue bin incident could have happened who ever sent it royal mail are to blame here....i am all for saving money and i buy from who ever is cheaper...if its within a £1 or so ocuk get the business if not then they dont
 
cammy5477 said:
cleeecooo as much as i like buying my stuff from ocuk they are often more expensive because you pay alittle more for great customer service....on this occasion they didnt stock the item so i got it from the manufacturer who had it.....the blue bin incident could have happened who ever sent it royal mail are to blame here....i am all for saving money and i buy from who ever is cheaper...if its within a £1 or so ocuk get the business if not then they dont
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What i'm saying is my X4 block was ordered through OcUK, even though they don't stock it (ask in the CS section of forums) and it was cheaper than anywhere in the UK!

With EK products, OcUK have always been the same price as competitors or cheaper.
 
received this today...

Dear Cammy,

We contacted our post office about your case.
They said we can file an inquiry only 2 weeks after it has been sent.
So we need to wait.

But they advised us that you should file a claim of none delivery at your post office.

Please let us know when you do it and we will follow up after that.

Best regards, EK Support
 
Pretty sure the contract for delivery is between RM and EK, so its up to them to sort it out.
Maybe they do things differently in Slovenia!
 
stulid said:
2 weeks:(
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yeah at least
i dont have the time to get to the post office and file paperwork either, im working 7 days just now...i think ek have a snooty email coming there way.

regarding my new order also i made the order saturday and paid for next day delivery which was 25 euros, they posted it today!!!!!!!! they have an email coming about that as well
 
i have no idea
was at work and just came home and there was a parcel on the bottom of the stairs for me with slovenia on it....
 
Ah the old I didn't sign for it so it never happened ;) :P

No flatmate/housemate/family member could have brought them in and forgot?
As for the RM claim yeah normally you have to wait a few weeks before they will accept it as lost. As for the claim the contract was between EK and RM they can't discuss it with you and the onus is on EK to sort it out tbh.

I would expect them to refund you and take it up int heir own time tho.
 
Yeah my kid says it was a postman that delivered it and he signed for it today so I can only assume someone at the sorting centre were the blue bins go has seen it and taken it back to royal mail...anyway I'm glad it's shown up even thought I now have two sets...if anyone's looking for a set check members Market tonight.
 
good you got your stuff eventually... post man wants sacking in my opinion i would go ape if that happened to any of my gear.

perhaps you can claim damages for incurred mental distress :p
 
gutted mate, only read the first page.

my ssd arrived a couple days ago, they left it in the grey recycle bin. it was cold out. hope this works out alright for you.

make sure you keep the red slip they shove through your door saying it was stuck in what ever bin
 
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