My Raptor Broke!!!
- Thread starter tsj
- Start date
Quite impressed... had Vista installed within about 15minutes!!
Ah i remember there was a lot of people who had this problem. I'm not sure if it will be covered under warranty as it wasn't a problem with the drive itself. They may end up saying that you were too careless etc. I remember reading somewhere that SATA connectors were designed to only be plugged/unplugged a certain number of times.
They're very flimsy though imo and i reckon you should try and email WD about it. After all, it's not your fault that the connectors are weak.
They're very flimsy though imo and i reckon you should try and email WD about it. After all, it's not your fault that the connectors are weak.
Ambro said:Yes it was dead easy, they told me that it is a common problem on sata drives and just replaced it with a new hard drive. Thy gave me a special connector for it as well that stops the cable from breaking in the future.
Ah nice one mate.. did you just rma it and send it off? or did you call them and then they did it for you?
I think I phoned them up first and got the RMA from them that way, there system is a bit complicated actually and involves taking your card details for security and you have to post to Germany! 
But they were helpful over the phone so you shouldn't have any problems with it.
But they were helpful over the phone so you shouldn't have any problems with it. Ambro said:I think I phoned them up first and got the RMA from them that way, there system is a bit complicated actually and involves taking your card details for security and you have to post to Germany!
Ah great I'll give them a ring on Monday
Just out of interest (as I am in the same position), with your RMA in place, how many days in total did it take for your broken Raptor to arrive in Germany and the new Raptor dispatched from WD to you?Ambro said:About a year ago the same thing happened to me and Western Digital gave me a replacement.
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Monday-Thursday 9:30 am - 12 noon, 1 pm - 5:30 CET*
Friday 9:30 am - 12 noon, 1 pm - 4:00 CET*
* CST - Central Standard Time
* CET - Central European Time
http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=1048&p_created=1060098616
you didnt look too hard did you? took 10 seconds using google..