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My RMA turned up but...

Soldato
Joined
18 May 2011
Posts
3,438
The OP should be happy his card was replaced in under a week.

Apart from Gigabyte most manufacturers would make you wait 3 weeks+.

I'd rather a fully working card with some dust on it than wait 3 weeks for a "cleaner" card.

A brand new item should be clean, not dirty, at all.
 
OcUK Staff
Joined
12 Apr 2008
Posts
49,283
Location
OcUK HQ
Remember we are a reseller. We sell items direct from the manufacturer, if anything is not new it will be classed as B grade on our website. The easiest way to sort any issues is to contact us! And we will sort any problems! Of course if you buy a brand new item it is supposed to be new!

So get in touch with us if you have a problem, before you go crazy!
 
Soldato
Joined
14 Oct 2003
Posts
13,428
Location
South Derbyshire
Remember we are a reseller. We sell items direct from the manufacturer, if anything is not new it will be classed as B grade on our website. The easiest way to sort any issues is to contact us! And we will sort any problems! Of course if you buy a brand new item it is supposed to be new!

So get in touch with us if you have a problem, before you go crazy!

That would be the reasonable and responsible thing to do? surely you can't ask your customers to do that? :eek:















Any customer service issues like this will be sorted by 5UB and the team you are in safe hands.
 
Soldato
OP
Joined
10 Nov 2006
Posts
8,551
Location
Lincolnshire
No-ones going crazy, always been pleased with my service from ocuk, and the card works fine apart from a small buzz on one of fans which can be heard around 64% speed (give or take). I will call them today see if they'll do a swap on the doorstep.
Shame cause this one O/C's nicely, would just be my luck to get a new one not as good.
 
Associate
Joined
22 Jun 2013
Posts
481
Location
Zomerset (Glastonbury)
Less than 28 days it's not an RMA it should be a straight replacement new for new. I'd be hacked off at having a dead card (ok it happens) and then being sent an old card to replace it?? Not on really.
 
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