My sons PC turning off randomly - looking for help !

jamesy505

jamesy505

jamesy505

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My sons PC has been turning off at random times for the last couple of weeks. I'm looking to see what troubleshooting we can do.

There is no error message, it just cuts off. This happens only when he is in a game - Dead by Daylight and Armoured Core 6 to name a couple. It doesnt crash to desktop, it completely turns off and restarts. It is happening maybe 2-3 times a week.

Could anyone provide any steps of what we should be looking for / checking to see if we can pinpoint the issue.

The PC is a OcUK Gaming Ballista - Gaming PC For Doom Eternal - AMD Ryzen 5 AMD Radeon RX purchased in 2020.

If you need any further info, please shout.

Thanks in advance
 
jamesy505 said:
Could anyone provide any steps of what we should be looking for / checking to see if we can pinpoint the issue.
Click to expand...
Turn off XMP/DOCP.

Monitor the temperatures while gaming, to make sure everything looks alright and the fans are still spinning (e.g. with hwinfo).

Check the power cables are all firmly connected and nothing looks loose.
 
Tetras said:
Turn off XMP/DOCP.

Monitor the temperatures while gaming, to make sure everything looks alright and the fans are still spinning (e.g. with hwinfo).

Check the power cables are all firmly connected and nothing looks loose.
Click to expand...
Thanks.

We've checked XMP in the BIOS and it was already disabled.

Power cable was fine, but we made sure it was fully in.

hwinfo has been downloaded. At the moment, max current temp of CPU hit 77.5C (the top line in the screen) in the couple of mins it was running. Average was around 62C. Min was approx 52C

He is going to start logging when he is playing tomorrow to see how it looks if it crashes.
 
jamesy505 said:
He is going to start logging when he is playing tomorrow to see how it looks if it crashes.
Click to expand...
It might all be fine, but at least you'll have an idea what's happening.

jamesy505 said:
At the moment, max current temp of CPU hit 77.5C (the top line in the screen) in the couple of mins it was running. Average was around 62C. Min was approx 52C
Click to expand...
For gaming that is probably fine.

What PSU was fitted to the PC?
 
mine does the same, sudden hang, can't write in any boxes any more, web pages wont load, and then boom turns off and restarts, let's look for simiilarities, I run with win10 unactivated, and not updated, you? I'm on ryzen AM5, but this happens out of game for me, just browsing/playing chess
 
jamesy505 said:
It was a Kolink Classic Power 700W 80 Plus Bronze Power Supply that was fitted.

The GPU is a RX5700 XT 8GB
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I would be looking at the PSU.

It is a budget PSU with only a 3 year warranty and you have had it ~ 4 years.

Also you would be best enabeling XMP as your RAM will be running at 2133mhz not 3000mhz and ryzen likes fast RAM.
 
Could be your PSU is overheating and shutting off. Check airflow to it, and make sure the PC is clean of dust. More info:

If a PC power supply (PSU) gets too hot, it can shut off to prevent damage. Overheating can be caused by several factors, such as:
To prevent this, ensure your PSU is adequately powered, clean the inside of your computer regularly, and check that all fans are functioning properly
 
freddie64 said:
I would be looking at the PSU.

It is a budget PSU with only a 3 year warranty and you have had it ~ 4 years.

Also you would be best enabeling XMP as your RAM will be running at 2133mhz not 3000mhz and ryzen likes fast RAM.
Click to expand...
Thanks, I don't think my son has been into the BOIs before, so the XMP has been disabled since getting the PC.

But we can give it a try.
 
radderfire said:
Could be your PSU is overheating and shutting off. Check airflow to it, and make sure the PC is clean of dust. More info:

If a PC power supply (PSU) gets too hot, it can shut off to prevent damage. Overheating can be caused by several factors, such as:
To prevent this, ensure your PSU is adequately powered, clean the inside of your computer regularly, and check that all fans are functioning properly
Click to expand...
Cheers, I'll check his PC for dust etc.

Would the hwinfo program monitor the PSU fan speeds, so we could see if they are normal?

And just out of curiosity, how easy is it to replace a PSU for someone that doesn't dabble inside a PC?
 
jamesy505 said:
Would the hwinfo program monitor the PSU fan speeds, so we could see if they are normal?
Click to expand...
Not normally.

jamesy505 said:
And just out of curiosity, how easy is it to replace a PSU for someone that doesn't dabble inside a PC?
Click to expand...
It depends on how much room you have inside the case and where the PSU is located.

If the case is small and the PSU is inconveniently located, you might have to remove nearly everything which is almost like building a new PC.

If the PSU is conveniently located and the case is roomy, then it can be relatively simple and maybe just the graphics card has to come out.
 
Tetras said:
Not normally.


It depends on how much room you have inside the case and where the PSU is located.

If the case is small and the PSU is inconveniently located, you might have to remove nearly everything which is almost like building a new PC.

If the PSU is conveniently located and the case is roomy, then it can be relatively simple and maybe just the graphics card has to come out.
Click to expand...
It seems quite spacious, but I'll need to have a look how to get into the PSU as it looks like it's under some kind of shelf/base unit (if that makes sense?)
 
jamesy505 said:
It seems quite spacious, but I'll need to have a look how to get into the PSU as it looks like it's under some kind of shelf/base unit (if that makes sense?)
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Umm, I'm not sure. But, the important point in terms of: how hard is this? Is whether pulling out the PSU with all the cables is going to snag on everything so bad that you need to remove practically the whole PC first.

You'd also have to check how much room you have around the power plugs to pull them out.

jamesy505 said:
So PC temps below, when in Dead by Daylight game.

https://ibb.co/Y3qMR43 - hope this works as dont know how to post image onto the forum :)
Click to expand...
On first glance that looks bad, because 100c is throttle temp and we're only in a game here, so not something super CPU intensive.

What kind of cooler does it have?
 
Tetras said:
Umm, I'm not sure. But, the important point in terms of: how hard is this? Is whether pulling out the PSU with all the cables is going to snag on everything so bad that you need to remove practically the whole PC first.

You'd also have to check how much room you have around the power plugs to pull them out.


On first glance that looks bad, because 100c is throttle temp and we're only in a game here, so not something super CPU intensive.

What kind of cooler does it have?
Click to expand...
There is no specific cooler mentioned. It was a pre-built PC from OCUK, so I'd assume their standard/basic? Fan on the CPU and one at the back is all there is
 
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