My sons PC turning off randomly - looking for help !

jamesy505 · 2024-07-24T23:50:56+0100

My sons PC has been turning off at random times for the last couple of weeks. I'm looking to see what troubleshooting we can do.

There is no error message, it just cuts off. This happens only when he is in a game - Dead by Daylight and Armoured Core 6 to name a couple. It doesnt crash to desktop, it completely turns off and restarts. It is happening maybe 2-3 times a week.

Could anyone provide any steps of what we should be looking for / checking to see if we can pinpoint the issue.

The PC is a OcUK Gaming Ballista - Gaming PC For Doom Eternal - AMD Ryzen 5 AMD Radeon RX purchased in 2020.

If you need any further info, please shout.

Thanks in advance

Tetras · 2024-07-25T00:50:38+0100

jamesy505 said:
Could anyone provide any steps of what we should be looking for / checking to see if we can pinpoint the issue.

Turn off XMP/DOCP.

Monitor the temperatures while gaming, to make sure everything looks alright and the fans are still spinning (e.g. with hwinfo).

Check the power cables are all firmly connected and nothing looks loose.

jamesy505 · 2024-07-25T01:12:20+0100

Tetras said:
Turn off XMP/DOCP.

Monitor the temperatures while gaming, to make sure everything looks alright and the fans are still spinning (e.g. with hwinfo).

Check the power cables are all firmly connected and nothing looks loose.

Thanks.

We've checked XMP in the BIOS and it was already disabled.

Power cable was fine, but we made sure it was fully in.

hwinfo has been downloaded. At the moment, max current temp of CPU hit 77.5C (the top line in the screen) in the couple of mins it was running. Average was around 62C. Min was approx 52C

He is going to start logging when he is playing tomorrow to see how it looks if it crashes.

Tetras · 2024-07-25T01:17:32+0100

jamesy505 said:
He is going to start logging when he is playing tomorrow to see how it looks if it crashes.

It might all be fine, but at least you'll have an idea what's happening.

jamesy505 said:
At the moment, max current temp of CPU hit 77.5C (the top line in the screen) in the couple of mins it was running. Average was around 62C. Min was approx 52C

For gaming that is probably fine.

What PSU was fitted to the PC?

jamesy505 · 2024-07-25T01:20:22+0100

Tetras said:
It might all be fine, but at least you'll have an idea what's happening.

For gaming that is probably fine.

What PSU was fitted to the PC?

It was a Kolink Classic Power 700W 80 Plus Bronze Power Supply that was fitted.

The GPU is a RX5700 XT 8GB

Threepwood · 2024-07-25T02:58:40+0100

mine does the same, sudden hang, can't write in any boxes any more, web pages wont load, and then boom turns off and restarts, let's look for simiilarities, I run with win10 unactivated, and not updated, you? I'm on ryzen AM5, but this happens out of game for me, just browsing/playing chess

ANDARIAL · 2024-07-25T08:46:01+0100

Kolink

I would be looking to try a different psu
can you borrow a different one to test?

freddie64 · 2024-07-25T08:51:21+0100

jamesy505 said:
It was a Kolink Classic Power 700W 80 Plus Bronze Power Supply that was fitted.

The GPU is a RX5700 XT 8GB

I would be looking at the PSU.

It is a budget PSU with only a 3 year warranty and you have had it ~ 4 years.

Also you would be best enabeling XMP as your RAM will be running at 2133mhz not 3000mhz and ryzen likes fast RAM.

radderfire · 2024-07-25T08:56:59+0100

Could be your PSU is overheating and shutting off. Check airflow to it, and make sure the PC is clean of dust. More info:

If a PC power supply (PSU) gets too hot, it can shut off to prevent damage. Overheating can be caused by several factors, such as:

Overloading: Drawing more power than the PSU can handle.
Fan failure: If the PSU fan stops working, it can’t cool down properly.
Poor ventilation: Inadequate airflow inside or outside the PC case.
Dust buildup: Dust can block airflow and cause overheating.

To prevent this, ensure your PSU is adequately powered, clean the inside of your computer regularly, and check that all fans are functioning properly

jamesy505 · 2024-07-25T09:44:22+0100

freddie64 said:
I would be looking at the PSU.

It is a budget PSU with only a 3 year warranty and you have had it ~ 4 years.

Also you would be best enabeling XMP as your RAM will be running at 2133mhz not 3000mhz and ryzen likes fast RAM.

Thanks, I don't think my son has been into the BOIs before, so the XMP has been disabled since getting the PC.

But we can give it a try.

jamesy505 · 2024-07-25T09:46:30+0100

radderfire said:
Could be your PSU is overheating and shutting off. Check airflow to it, and make sure the PC is clean of dust. More info:

If a PC power supply (PSU) gets too hot, it can shut off to prevent damage. Overheating can be caused by several factors, such as:

Overloading: Drawing more power than the PSU can handle.

Fan failure: If the PSU fan stops working, it can’t cool down properly.

Poor ventilation: Inadequate airflow inside or outside the PC case.

Dust buildup: Dust can block airflow and cause overheating.

To prevent this, ensure your PSU is adequately powered, clean the inside of your computer regularly, and check that all fans are functioning properly

Cheers, I'll check his PC for dust etc.

Would the hwinfo program monitor the PSU fan speeds, so we could see if they are normal?

And just out of curiosity, how easy is it to replace a PSU for someone that doesn't dabble inside a PC?